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Call Center Supervisor

RMA Cambodia
Prampir Meakkakra | Phnom Penh
  1 Post
Verified This job has been verified by the company as a real job vacancy. 5 day(s) ago
Recruiter active2 days ago The recruiter at this company was last active reviewing applications.
Phnom Penh
Verified
Recruiter active2 days ago The recruiter at this company was last active reviewing applications.
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Call Center Supervisor

RMA Cambodia
Phnom Penh
Apply Here

Call Center Supervisor

RMA Cambodia
Recruiter active2 days ago The recruiter at this company was last active reviewing applications.
Cambodia - Phnom Penh
Verified This job has been verified by the company as a real job vacancy.
Prampir Meakkakra | Phnom Penh
  1 Post
5 day(s) ago
Verified This job has been verified by the company as a real job vacancy.
Recruiter active2 days ago The recruiter at this company was last active reviewing applications.
Apply Here

Experience level

Experienced Non-Manager

Job Function

Customer Service, Support

Job Industry

Automotive

Min Education Level

Bachelor Degree

Job Type

Full Time

Job Description

An Excellent Opportunity for ...

  • Manage and oversee a team of call center agents to ensure smooth operations.
  • Measure performance using key metrics such as call abandonment, calls waiting, outbound service booking calls, and customer satisfaction calls.
  • Anticipate escalations and take over calls when necessary.
  • Motivate and support agents through feedback and communication.
  • Prepare monthly and annual performance reports.
  • Monitor compliance with company policies and procedures, ensuring agents follow requests, inquiries, and roadside assistance guidelines.
  • Collaborate with data analysts to analyze customer feedback and present findings to assigned divisions.
  • Identify opportunities for process improvement and implement changes to enhance efficiency and customer satisfaction.

Open To

Male/Female

Job Requirements

  • Bachelor's degree in management, business administration, or a related field.
  • Experience or knowledge in the automotive industry is a plus.
  • Strong problem-solving and analytical skills.
  • Excellent written and verbal communication skills.
  • Ability to work under pressure and meet deadlines.
  • Strong customer service orientation.

What we can offer

Benefits

- Career growth
- Insurance
- Incentive

Highlights

  • An awesome company
  • Join a winning team
  • You can make a difference

Career Opportunities

  • Opportunities for promotion
  • Possibility for job training
  • Learn new skills and techniques
Apply Here

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Experience level

Experienced Non-Manager

Job Function

Customer Service, Support

Job Industry

Automotive

Min Education Level

Bachelor Degree

Job Type

Full Time

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