1. Training and Development Conduct comprehensive training programs for new and existing baristas, covering coffee knowledge, brewing techniques, and customer service. Develop and maintain training materials, including manuals, checklists, and videos. Assess baristas' skills periodically and provide additional training as needed to maintain high standards. Coordinate with store managers to schedule ongoing training sessions and workshops. 2. Quality Assurance and Control Establish quality benchmarks for coffee preparation, presentation, and consistency in all locations. Conduct regular site visits to observe baristas, provide feedback, and ensure adherence to quality standards. Implement and monitor quality control procedures, including periodic taste tests and equipment maintenance checks. Track quality issues and initiate corrective actions to address deficiencies. 3. Product Knowledge and Innovation Stay updated on industry trends, new brewing techniques, and innovations in coffee culture. Support the introduction of new beverages by creating training materials and guidelines for consistent execution. Encourage a culture of continuous improvement and creativity among baristas to elevate the customer experience. 4. Compliance and Standards Ensure all baristas follow health, safety, and food handling regulations. Develop and implement standard operating procedures (SOPs) for barista tasks and quality control checks. Collaborate with the quality assurance and operations team to refine processes and establish best practices. 5. Reporting and Performance Metrics Maintain records of training, quality audits, and barista performance. Analyze customer feedback related to product quality and service to identify improvement opportunities. Prepare reports and summaries on training outcomes, quality metrics, and team performance.
Position Summary The Procurement Executive is responsible for managing local and overseas purchasing activities to ensure timely, cost-effective, and quality procurement of goods and materials. This role requires strong communication in both English and Chinese to coordinate with regional and overseas suppliers. The Procurement Executive leads sourcing, negotiation, and order tracking processes to support smooth business operations and cost efficiency. Key Responsibilities 1. Overseas Purchasing & Sourcing Manage overseas procurement, including supplier communication in Chinese and English. Source and evaluate new international vendors for materials, packaging, and equipment. Obtain quotations, compare costs, and prepare purchase orders (POs). Monitor international shipping schedules and ensure on-time delivery. Handle import documentation and coordinate with logistics and customs teams. 2. Supplier Relationship Management Maintain strong relationships with both local and international suppliers. Conduct supplier evaluations regarding quality, reliability, and delivery performance. Communicate clearly in Chinese with suppliers to resolve any product, shipment, or payment issues. Maintain an updated supplier database with pricing, lead time, and contact information. 3. Cost Control & Negotiation Negotiate pricing, terms, and contracts to ensure cost savings and long-term supplier value. Analyze procurement trends to identify cost-reduction opportunities. Support budget planning and monitor procurement spending. 4. Inventory & Order Coordination Work closely with Warehouse and Store teams to ensure stock levels meet business demand. Plan and place orders in line with sales forecasts and consumption reports. Ensure all imported products meet company quality standards and legal compliance. 5. Documentation & Reporting Maintain accurate records for international purchasing, import permits, and invoices. Prepare monthly procurement and cost analysis reports for management. Ensure compliance with procurement policy and audit requirements. 6. Internal Collaboration Coordinate with Finance, Operations, and Supply Chain teams for payment and delivery follow-ups. Participate in planning meetings to align purchasing schedules with operational needs.
Content Production Plan, create, and edit high-quality photos and videos of bakery products, promotions, and events. Write creative and appealing captions, product descriptions, and brand stories. Design visual content (banners, posters, reels, infographics) for online and offline use. Social Media & Digital Marketing Manage and publish content on social media platforms (Facebook, Instagram, TikTok, YouTube, etc.). Engage with followers, respond to comments/messages, and build online community interaction. Track trends in the F&B and bakery industry to create relevant and viral content. Campaign & Brand Support Collaborate with the Marketing team to support promotional campaigns, product launches, and seasonal offerings. Assist in developing creative storytelling to highlight the bakery’s unique selling points. Ensure brand consistency across all content. Analytics & Improvement Monitor content performance and provide regular reports on engagement, reach, and conversion. Suggest improvements based on insights and customer feedback.
Lead a team and provide directions to steer IT infrastructure Managing the overall operations within the IT and creative services unit. Providing directions and advice on best practices in company’s internal network system Maintenance of servers, setup, installations, configurations and other network services Provide POS hardware and software support. Resolution of POS software incidents Troubleshooting & resolution of POS software incidents Plans and monitors production activities Drive new project services initiatives to develop enhance company’s IT capabilities. Ensure consistent and timely reporting of programs/ projects, consolidating. Develop and manage the training/ awareness program Ensure that all IT products are under warranty and maintenance coverage. Other duty will assigned by top management.
Position Summary The Pizza Production Manager is responsible for overseeing daily production operations, ensuring high-quality pizza products, driving innovation through product development, and maintaining food safety and operational efficiency. This role requires strong leadership, knowledge of food manufacturing, and creativity in developing new pizza products to meet market demands and customer preferences. Key Responsibilities 1. Production Management Oversee day-to-day pizza production processes (dough preparation, sauce, toppings, baking, packaging). Ensure compliance with production schedules, yield targets, and quality standards. Implement lean manufacturing and continuous improvement practices to optimize efficiency and reduce waste. Monitor inventory of raw materials and coordinate with procurement to ensure adequate supply. 2. Product Development & Innovation Lead the creation and testing of new pizza recipes, flavors, and product lines. Collaborate with R&D, marketing, and sales teams to align new product development with market trends and customer needs. Conduct sensory evaluations, shelf-life tests, and cost analysis for new products. Ensure new products comply with food safety regulations and company quality standards. 3. Quality Assurance & Food Safety Maintain strict hygiene, HACCP, and GMP standards in production areas. Conduct regular inspections and audits to ensure compliance with food safety and quality control policies. Address customer complaints related to product quality and implement corrective actions. 4. Team Leadership & Training Manage, coach, and develop the production team, ensuring high performance and adherence to SOPs. Provide training on new products, equipment, and production techniques. Foster a culture of teamwork, accountability, and continuous improvement. 5. Reporting & Budgeting Prepare and present production reports, KPIs, and product performance updates. Manage production budgets, labor costs, and resource allocation. Support strategic planning and capacity expansion initiatives.
Sales & Revenue Growth Develop and implement sales strategies to achieve monthly and annual revenue targets. Identify and build partnerships with schools, offices, and organizations to promote bulk orders, catering, and meal plans. Introduce loyalty programs, membership cards, or discount packages to retain regular customers. Marketing & Branding Design and execute marketing campaigns (digital, offline, and on-site) to promote new menu items, seasonal offers, and special promotions. Manage social media platforms, online reviews, and customer engagement activities to build a positive brand image. Coordinate events, sponsorships, and community engagement to increase visibility of the canteen. Customer Relationship Management Ensure high levels of customer satisfaction by addressing feedback and continuously improving the service. Conduct regular surveys and focus groups to understand customer preferences and dining trends. Build strong relationships with key clients and partners. Operational Support Collaborate with the kitchen and service team to align menu offerings with customer demands and market trends. Provide input on menu pricing, product development, and promotional items. Monitor sales performance, prepare regular reports, and recommend improvements. Team Leadership Train and motivate the sales & marketing team to deliver on KPIs. Ensure staff are equipped with customer service and sales techniques to maximize upselling opportunities. Foster a culture of collaboration, accountability, and customer focus.