Job Summary:

The Assistant Bar Manager will plan daily operational activities for venue, prepare staffs roasters, coordinate with kitchen team to run smooth operation. Plan, organize and direct team to provide exceptional service quality, maintain restaurant & bar hygiene as per brand instructions. He/she is responsible for delivering results that contribute to the mission and overall success of the outlet.

The Assistant Bar Manager is part of Food & Beverage leadership member and could take on additional responsibilities for the department in short absence of the Bar Manager to do so by a specific memorandum on such occasion.

Duties and responsibilities:

• Support Bar Manager to prepare outlet budget and financial forecast for outlet inclusive food revenue, beverage revenue and other potential revenues.
• Make sure the bar restaurant is performing to maximizing revenue and profit potentials. Minimize outlet costs within the budget guidelines.
• Ensure that potential upselling activities and promotions are on place to drive outlet daily revenue.
• Closely evaluate monthly P&L of outlet and actions on the highlighted points by superiors minimize restaurant & bar costs and maximize outlet profits.
• Prepare bar manning plan and organization chart, related outlet business plan and strategies.
• Manage and develop outlet operation daily and long-term goals within brands standards and instructions.
• Conduct daily team briefing to highlight current key activities and operational plans.
• Make sure that proper instructions and trainings are provide to all team member to smooth run of the daily outlet operation, fulfill guest needs and provide exceptional services.
• Keep effective communication with Bar Manager and chef on the matters which requires their attentions.
• Be present to welcome identified VIPs, take special care of influencers, regular returning guests, difficult guest and special attentions required guests, keep rise a high attention for owners and their guests.
• Ensure bar represent the brands and its image to the market and competitors. Ensure suitable activities to known as one of the best Bar in town.
• Ensure Bar & Restaurant standard operating procedures are properly trained to team and follow daily basis.
• Ensure and keep proper cares on all outlet assets through regular supervision of storage areas, back house areas, side stations and operational areas.
• Maintain restaurant & bar cleanliness, defect if any, proper layout of dining areas based on standards, organize operation supporting stations, beverage pick up counters, food serving areas, clearance areas and stewarding areas.
• Keep proper count and record of all equipment provided to set up and support Bar operation.
• Manage to perform as a leader to solve operational issues, train, develop, coach, conduct performance evaluations and resolve conflicts.
• Take part on recruit team members for interviews and recognize potential talents in the case of Bar Manager out of office for any task force.
• Ensure all team members understand their job descriptions for each position.
• Ensure all information’s share to team daily basis regardless working days and hours, training activities, staff related program from Talent and Culture department.
• Continuously keep monitor team members performance, attitude, and quality of services. Recognize and encourage potential team members via various motivational programs.
• Perform other reasonable duties assigned by manager.

General responsibilities:

• All employees are responsible for following HACCP guidelines to ensure food safety and quality in all food handling and preparation processes.
• All employees are encouraged to participate in and contribute to the hotel’s Corporate Social Responsibility initiatives, supporting sustainability and community engagement.
• All employees are expected to be aware of and follow fire and safety procedures to ensure a safe environment for guests and colleagues.
• All employees contribute to improving the hotel’s Reputation Performance Score (RPS) by delivering excellent service and maintaining high guest satisfaction.
• All employees are required to read and familiarize themselves with the Heartists’ Handbook to understand company policies and procedures.
• All employees are responsible for maintaining and upholding Novotel Brand Standards to ensure a consistent guest experience and brand integrity.
• All employees are expected to embody and promote Novotel's Pillars in daily work, ensuring alignment with the hotel’s core values and service philosophy.
• To be fully conversant of Novotel Phnom Penh BKK 1’s grooming standard.
• All employees are responsible for minimizing breakage or loss of hotel property and reporting any incidents promptly to ensure the hotel’s assets are well-maintained.

Qualifications:

• Bachelor’s degree from a reputable hospitality school preferred
• Minimum of 5 years of experience holding manager positions from luxurious Sky Bar, Accor hotels experience count as potential.
• High knowledge of F&B professionalism with great understanding of  SKY bar operation, hotel operations, international brand and its core standards.
• Excellent reading, writing and oral proficiency in English language
• Strong working knowledge of restaurant software