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Call Center Supervisor

RMA Cambodia
Prampir Meakkakra | Phnom Penh
  1 ប្រកាស
Verified This job has been verified by the company as a real job vacancy. 5 ថ្ងៃមុន
អ្នកជ្រើសរើសត្រូវបានសកម្ម2 ថ្ងៃ កន្លងទៅ The recruiter at this company was last active reviewing applications.
Phnom Penh
Verified
អ្នកជ្រើសរើសត្រូវបានសកម្ម2 ថ្ងៃ កន្លងទៅ The recruiter at this company was last active reviewing applications.
ដាក់ពាក្យទីនេះ
និមិត្តរូបក្រុមហ៊ុន ការងារពីក្រុមហ៊ុននេះ 83
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Call Center Supervisor

RMA Cambodia
Phnom Penh
ដាក់ពាក្យទីនេះ

Call Center Supervisor

RMA Cambodia
អ្នកជ្រើសរើសត្រូវបានសកម្ម2 ថ្ងៃ កន្លងទៅ The recruiter at this company was last active reviewing applications.
Cambodia - Phnom Penh
Verified This job has been verified by the company as a real job vacancy.
Prampir Meakkakra | Phnom Penh
  1 ប្រកាស
5 ថ្ងៃមុន
Verified This job has been verified by the company as a real job vacancy.
អ្នកជ្រើសរើសត្រូវបានសកម្ម2 ថ្ងៃ កន្លងទៅ The recruiter at this company was last active reviewing applications.
ដាក់ពាក្យទីនេះ

កម្រិតបទពិសោធន៍

Experienced Non-Manager

មុខងារការងារ

Customer Service, Support

វិស័យការងារ

Automotive

កម្រិតអប់រំ

Bachelor Degree

ប្រភេទការងារ

Full Time

ការពិពណ៌នាការងារ

A Good Opportunity for ..

  • Manage and oversee a team of call center agents to ensure smooth operations.
  • Measure performance using key metrics such as call abandonment, calls waiting, outbound service booking calls, and customer satisfaction calls.
  • Anticipate escalations and take over calls when necessary.
  • Motivate and support agents through feedback and communication.
  • Prepare monthly and annual performance reports.
  • Monitor compliance with company policies and procedures, ensuring agents follow requests, inquiries, and roadside assistance guidelines.
  • Collaborate with data analysts to analyze customer feedback and present findings to assigned divisions.
  • Identify opportunities for process improvement and implement changes to enhance efficiency and customer satisfaction.

បើកទៅកាន់

Male/Female

លក្ខខណ្ឌការងារ

  • Bachelor's degree in management, business administration, or a related field.
  • Experience or knowledge in the automotive industry is a plus.
  • Strong problem-solving and analytical skills.
  • Excellent written and verbal communication skills.
  • Ability to work under pressure and meet deadlines.
  • Strong customer service orientation.

អ្វីដែលយើងផ្ដល់

អត្ថប្រយោជន៍

- Career growth
- Insurance
- Incentive

រំលេច

  • ក្រុមហ៊ុនដ៏ល្អមួយ
  • ចូលជាមួយក្រុម
  • អ្នកអាចធ្វើឱ្យមានភាពខុសគ្នា

ឱកាសការងារ

  • ឱកាសសម្រាប់ការផ្សព្វផ្សាយ
  • លទ្ធភាពសម្រាប់ការបណ្តុះបណ្តាលការងារ
  • រៀនជំនាញ និងបច្ចេកទេសថ្មីៗ
ដាក់ពាក្យទីនេះ

ដាក់ពាក្យសម្រាប់ការងារនេះ

OR
ការងារបន្ថែមពីនិយោជកនេះ

កម្រិតបទពិសោធន៍

Experienced Non-Manager

មុខងារការងារ

Customer Service, Support

វិស័យការងារ

Automotive

កម្រិតអប់រំ

Bachelor Degree

ប្រភេទការងារ

Full Time

ការងារដែលស្រដៀងបន្ថែម

មើលការងារបន្ថែម

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