Customer Support Officer in Phnom Penh

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Customer Support Officer

Credit Bureau Cambodia CBC, Doun Penh | Phnom Penh

ដាក់ពាក្យទីនេះ

Customer Support Officer

Credit Bureau Cambodia CBC

ដាក់ពាក្យទីនេះ

Customer Support Officer

(Customer Relation Officer)

Credit Bureau Cambodia CBC

Cambodia - Phnom Penh

Doun Penh | Phnom Penh

1 ប្រកាស

ថ្ងៃនេះ

ដាក់ពាក្យទីនេះ

កម្រិតបទពិសោធន៍

Entry Level

មុខងារការងារ

Customer Service, Support

វិស័យការងារ

IT/Computer

កម្រិតអប់រំ

Bachelor Degree

ប្រភេទការងារ

Full Time

ការពិពណ៌នាការងារ

An Exciting Opportunity for ...

Handle and resolve the customer inquiries and complaints
Identify issue and provide accuracy information to member
Handle all incoming and outgoing correspondents’ emails/phones to/from member
Ensure all inquiries, comments, complaints, and action taken are logged
Take action and follow up the members on data upload issues, outdated account, duplicated account, late upload or no enquiry etc. for Consumer and Commercial
Process customer requests/orders/changes/returns according to procedures and/or guidelines
Identify the system issues of Bureau Stream and work with related unit/department to fulfill the gap
Manage and maintain the pending of request
Assist in development forms, guidelines or procedures for Customer Support Unit
Conduct the refresher training to existing CBC members
Weekly tracking on the unsolved issues
Monthly report of the issue handling
Other tasks assigned by supervisor

បើកទៅកាន់

Male/Female

លក្ខខណ្ឌការងារ

Degree or relevant professional qualifications in Business, Finance or Management
At least 1 year experiences with financial institutions
Demonstrates the ability to be proactive & take the initiative to pay attention to detail
Good oral and written communication skills in English
Ability to interact effectively and collaboratively both internally and externally
Strong interpersonal skill, self-motivated, and be a team player
Honesty, reliability, and a commitment to strict confidentiality
Ability to work under pressure with deadline
Excellent knowledge of Ms. Office