រាយការណ៍ជោគជ័យ

The Head of Customer Services is responsible for driving revenue growth and ensuring service excellence across all sales channels, including Corporate Sales, Key Accounts, Channel Sales, E-commerce, Retail Sales, and the Contact Center. This role involves strategizing and executing sales initiatives aligned with the company's core offerings in Tours, Visa, and Ticketing Services. The individual will lead a team of sales professionals to achieve sales targets, enhance customer experience, and collaborate with various departments to maximize sales performance, improve decision-making, and drive sales force effectiveness across channels, clusters, and customer/consumer segments.

KEY ACCOUNTABILITIES
• Strategic Sales Vision & Leadership: Define and articulate a compelling sales vision, providing strategic leadership to the sales department and ensuring alignment with overarching company objectives to drive revenue growth.
• High-Performance Sales Team Development & Mentorship: Cultivate a high-performance sales culture by strategically recruiting, mentoring, and developing sales managers and team members, ensuring continuous professional growth and succession planning.
• Strategic Trade Partner & Channel Expansion: Direct the strategic development of key trade partners and optimize sales channels, empowering Sales Managers and Key Account Handlers to achieve significant market penetration and revenue targets.
• Data-Driven Sales Budgeting & Forecasting: Oversee the development and management of sales budgets, demand forecasting, and market intelligence reports, utilizing data analytics to inform strategic decision-making and drive accurate projections.
• Brand Enhancement & Strategic Partnership Development: Drive brand visibility and market presence through the cultivation of strategic partnerships and the development of impactful promotional events, maximizing brand equity and market share.
• Proactive Market Opportunity Identification & Expansion: Lead the identification and implementation of innovative sales strategies to proactively uncover and capitalize on new market opportunities, driving business expansion and revenue diversification.
• Strategic Sales Planning & Performance Optimization: Develop and implement comprehensive annual and seasonal sales strategies, meticulously monitoring performance and utilizing data-driven insights to optimize sales processes and achieve targets.
• Actionable Market Intelligence & Competitive Analysis: Conduct in-depth market analysis, evaluating trade channels and partner performance to generate actionable insights and strategic recommendations for sustained business growth and competitive advantage.
• Impactful Sales & Promotional Material Development: Direct the creation of compelling sales materials, promotional items, and in-store communication materials that enhance brand awareness, drive customer engagement, and maximize sales conversions.
• Executive Performance Reporting & Communication: Ensure the timely delivery of accurate market intelligence and performance reports to senior leadership, facilitating informed strategic decision-making and driving accountability.
• Strategic Cross-Functional Collaboration & Alignment: Foster strong collaboration and communication across departments, aligning sales strategies with marketing, operations, and customer service to achieve overarching business goals and create a cohesive, high-performing team dynamic.
• Strategic Partner Relationship Management & Growth: Establish and nurture strategic partnerships, cultivating mutually beneficial relationships to enhance support, drive loyalty, and deepen understanding of the competitive landscape, leading to increased revenue and market influence.

JOB REQUIREMENTS
Education
• A Bachelor’s degree in Business Administration is required; a degree in Tourism and Hospitality Management is preferred.
• Equivalent practical experience may be considered in lieu of a Bachelor’s degree.
Experience
• A minimum of 10 years of relevant working experience, with 5 years in management roles.
MS Office and Software
• Candidates must demonstrate strong computer skills, including proficiency in:
a. Microsoft Excel
b. Microsoft Outlook
c. Microsoft PowerPoint
d. Digital social applications
• These skills are essential for the effective creation of reports, proposals, and recommendations.
Other Skills
• Strategic Vision & Project Execution: Demonstrated ability to develop and execute strategic plans, manage complex projects, and consistently deliver results within deadlines.
• Results-Driven & Detail-Oriented: A proactive and results-oriented mindset, coupled with a keen attention to detail and a commitment to achieving and exceeding performance targets.
• Influential Leadership & Stakeholder Management: Exceptional leadership skills with the ability to influence and collaborate effectively with cross-functional teams and senior stakeholders, driving consensus and achieving strategic objectives.
• Adaptability, Communication & Integrity: Highly adaptable and possessing excellent problem-solving, relationship-building, and communication skills, demonstrated with unwavering integrity and professionalism.