រាយការណ៍ជោគជ័យ

Job Summary
We are seeking an IT Support Officer to provide responsive technical support across hardware, software, and user issues. Based in Phnom Penh, you will help maintain smooth day-to-day operations and support reliable technology services.

Key Responsibilities
● Provide first-line support for hardware, software, network, and user access issues.
● Install, configure, and maintain computers, printers, and essential business applications.
● Troubleshoot technical problems and escalate complex cases when needed.
● Support system updates, device setup, and basic preventive maintenance tasks.
● Keep accurate records of incidents, resolutions, and IT equipment inventory.
● Assist employees with IT requests and ensure timely, professional service.

● Bachelor’s degree or diploma in IT, Computer Science, or a related field.
● Entry-level candidates are welcome; internship or support experience is an advantage.
● Basic knowledge of Windows OS, Microsoft Office, and common hardware/software troubleshooting.
● Familiarity with printers, email setup, user accounts, and basic network support.
● Good communication, problem-solving, and customer service skills.
● Able to work independently, learn quickly, and handle multiple support requests.
● Responsible, detail-oriented, and willing to support users in a fast-paced environment.