រាយការណ៍ជោគជ័យ

A. Social Business Development & Revenue Generation

1. Build new business opportunities: From farm-only to farm & coffee shop & activities & tours.
2. Develop new revenue streams: Pony rides, fishing, tea tasting workshops, birthday packages, school visits, etc. Other income streams may include opening workshops for tourists on tea, farming, cooking.
3. Sales & Business: Secure contracts and opportunities with hotels, restaurants, and tour operators in Kep and in the whole country (especially for tea selling).
4. Promote contacts with other social businesses/projects, with a view to creating a network of sustainable initiatives in Cambodia (eg. “Fairly made in Cambodia”), with the aim of increasing visibility and impact.
5. Marketing: Run Facebook/Instagram, TripAdvisor, Google Maps – create content showing the farm story and products.
6. Product strategy: Decide what to grow/cook based on margin and customer demand, and turn the farm products into items for the coffee shop’s menu and retail.
7. Develop other social business opportunities which provide both meaningful work for people with intellectual disabilities and income streams for the project.

B. Operations & Customer Experience

1. Organise daily operations: Coffee-shop service, coffee-shop retail, eventual online-orders, ticketing, activity scheduling, stock management etc.
2. Quality control: Food hygiene, activity safety, cleanliness, staff appearance.
3. Pricing & promotions: Set prices, develop combo tickets for children and families, groups etc.

C. Team Management – Business Side

1. Manage staff: develop roster and staffing and tasks including training plan, assigned duties, shifts, and rotation schedules for the Coffee-shop, ticket office, guided tours, and maintenance team.
2. Collaborate with Job Coach: Align tasks (adjust them) between the business needs and the staff capacities.
3. Create a structured working environment with clear rules, rights and responsibilities, ensuring that shifts are respected and attendance is monitored using appropriate tools (e.g. attendance sheets).

D. Financial Management

1. Full Profit and Loss responsibility: Budget, costs, revenue targets, and cashflow.
2. Cost control: Waste, purchases (find local suppliers), and utilities.

E. Compliance & Safety

1. Ensure licenses: Tourism, food safety, animal welfare (if needed)
2. Risk management: ensure the safety of the pond, pony rides, and animal petting areas, and ensure food safety.
3. Child protection: Implement NGO policy for all visitors and staff.

• Entrepreneurial mindset
• 3+ years running a business or working in a business in a lead position: Coffee-shop, guesthouse, tour operation, shop, farm with sales etc.
• Marketing & sales skills: Social media, negotiation with hotels, packaging products.
• Fluent Khmer and working English.
• Comfortable working in inclusive environment: You are interested working with colleagues with disabilities, but you are not their caregiver.
• Having worked with tourists before is a plus.
• The farm will mostly be open from Wednesday-Thursday to Sunday – commitment to work on some weekends is a must.