រាយការណ៍ជោគជ័យ

Sale &Business Development

• Proactively identify and prospect potential new customer through cold calling, networking, industry events, referrals and market research in logistics and transportation sector.
• Conduct market research to identify trends, competitor activities, and potential areas for business expansion.
• Develop and execute strategic sales plans to achieve or exceed monthly and quarterly revenue targets.
• Maintain good relationships with existing customers and provide regular follow-ups.
• Prepare quotation, sale proposal and tender document.
• Follow up on the quotation and assist customers through the sale process.

Customer Relationship Management

• Serve as the primary point of contact for assigned customer accounts, ensuring high levels of customer satisfaction and retention.
• Respond the customer inquiries in a timely and professional manner
• Conduct regular business reviews with key customer to understand their evolving logistics needs and offer tailored supply chain solutions.
• Resolve customer escalations promptly by collaborating with the finance and operation team.
• Handle customer feedback, complaint and report issues to management when necessary.
• Support customers to ensure timely delivery and overall satisfaction.
• Monitor market trends and competitors and share information with management.

Sales Operations & Contracting

• Prepare and present compelling business proposals, freight quotes, and logistics solutions to prospective clients.
• Negotiate pricing, contract terms, and service level agreements (SLAs) to maximize profitability while delivering value to the customer.
• Maintain accurate and up-to-date records of all sales activities, customer information, pipeline status, client interactions and quotations.
• Prepare monthly sales reports and forecast for management.
• Update customer information in the company’s system.

Cross-Functional Collaboration

• Work closely with the operations, dispatch, and driver management teams as well as other department to ensure operational feasibility, smooth and timely delivery of promised services to customers.
• Provide market feedback to the management team to help refine pricing strategies and service offerings.
• Perform other duties assign by sale manager.

Service & Technical Knowledge

• Lean and understand the company services and its competitor’s
• Explain services and benefits to customers

• Education: Bachelor’s degree in Marketing, Business Administration, Supply Chain Management, Logistics, or a related field.
• Experience: Minimum of 2-3 years of B2B sales experience, strictly within the transportation, freight forwarding, or logistics industry
• Knowledge: Strong understanding of domestic and international shipping, freight pricing models, and Incoterms.
• Technical Skills: Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).
• Mobility: Willingness to travel locally or regionally to meet with clients (valid driver’s license required).

• Skills & Competencies

• Communication: Exceptional verbal and written communication skills with the ability to present complex logistics solutions clearly.
• Negotiation: Strong persuasion and closing skills with a focus on win-win outcomes.
• Problem-Solving: Ability to think on your feet and adapt to sudden changes in supply chain variables.
• Resilience: Self-starter mentality with the drive to push through rejections and meet aggressive quotas.