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Senior Officer, Customer Service & Call Center

(Customer Relation Officer)

Bright Victory Mekong Petroleum Import & Export Co
Doun Penh | Phnom Penh
  1 ប្រកាស
Verified This Job has been Verified as
Real by the Company.
This Job has been Verified as
Real by the Company.
ថ្ងៃនេះ
អ្នកជ្រើសរើសត្រូវបានសកម្ម6 ម៉ោង កន្លងទៅ This Company is Actively
Hiring. Your CV will be Sent
Directly to the Company.
This Company is Actively
Hiring. Your CV will be Sent
Directly to the Company.
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Senior Officer, Customer Service & Call Center

(Customer Relation Officer)

Bright Victory Mekong Petroleum Import & Export Co
អ្នកជ្រើសរើសត្រូវបានសកម្ម6 ម៉ោង កន្លងទៅ This Company is Actively
Hiring. Your CV will be Sent
Directly to the Company.
This Company is Actively
Hiring. Your CV will be Sent
Directly to the Company.
Cambodia - Phnom Penh
Verified This Job has been Verified as
Real by the Company.

កម្រិតបទពិសោធន៍

Experienced Non-Manager

មុខងារការងារ

Customer Service, Support

វិស័យការងារ

Energy/Water/Oil & Gas/Waste

កម្រិតអប់រំ

Bachelor Degree

ប្រភេទការងារ

Full Time

ការពិពណ៌នាការងារ

A Big Opportunity for ...

  • Manage the call center team and data
  • Manage complaint resolution policy, procedure, and manuals
  • Conduct and manage necessary outbound surveys to seek insights in order to provide satisfactory customer service to clients
  • Prepare reports and analyze the call center data to improve processes, ensure resources are properly allocated, and maximize efficiency and customer satisfaction.
  • Assist in identifying trends, suggest strategies that can offer better customer service experience using insights from the data obtained
  • Conduct training, coaching, and leading call center agents as they provide support for customers.
  • Conduct the cross-selling products/services
  • Manage inquiries on franchise with relevant stakeholders and support the franchise onboarding journey of clients
  • Work closely with relevant departments and stakeholders to resolve the complaints/disputed cases via all the channels
  • Keep tracking daily, weekly, monthly and yearly complaint analysis reports with a review from Marketing Manager to improve service level.
  • Evaluate other agents team members relating to their call etiquette and data management
  • Build effective relationships with call center team and communicate all information clearly in a timely manner.
  • Perform other tasks assigned by management.

បើកទៅកាន់

Male/Female

លក្ខខណ្ឌការងារ

  • Bachelor’s Degree in​ communications, marketing, business, or relevant field
  • At least two years of work experience dealing with clients in terms of complaint resolution, call center service, client service, and/or internal and external communications
  • Proficiency in Excel, data analysis and report writing
  • Able to analyze problems and strategize for better solutions
  • Being flexible and having high motivation skills working and dealing with people
  • Effective written and oral communication skills in both Khmer and English
  • Be honest, flexible, independent, and able to work under pressure.

អ្វីដែលយើងផ្ដល់

អត្ថប្រយោជន៍

- Rewards for over performance

រំលេច

- Join an experienced team

ឱកាសការងារ

- Learn new Skills on the jobs

ដាក់ពាក្យសម្រាប់ការងារនេះ

OR

កម្រិតបទពិសោធន៍

Experienced Non-Manager

មុខងារការងារ

Customer Service, Support

វិស័យការងារ

Energy/Water/Oil & Gas/Waste

កម្រិតអប់រំ

Bachelor Degree

ប្រភេទការងារ

Full Time

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