Senior Officer, End User Support in Phnom Penh

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Senior Officer, End User Support

Senior Officer, End User Support

ដាក់ពាក្យទីនេះ

Senior Officer, End User Support

(IT Support)

Cambodia - Phnom Penh

Chamkar Mon | Phnom Penh

2 ប្រកាស

08 Sep 2025

ដាក់ពាក្យទីនេះ

កម្រិតបទពិសោធន៍

Entry Level

មុខងារការងារ

IT Hardware, Software

វិស័យការងារ

Banking/ Insurance/ Microfinance

កម្រិតអប់រំ

Bachelor Degree

ប្រភេទការងារ

Full Time

ការពិពណ៌នាការងារ

A Big Opportunity for ...

Quarterly ID access review (communicate the list of user IDs to all departments, sections or units for review)
Monthly user access review with HR
Create, amend and revoke the user access ID from the system
Transaction adjust/deletion from AFIS and CCI system
Manage and support daily request/incident
Communicate with end-user to understand their request
Resend Billing to customers that haven’t received
Reset password, un-lock user of AS400, CCI, AFIS, MonSys, AD, CRC and others.
Resolve the known issues which always occur such as IP address, Office 365, Team, VPN, WebSite, Email
Escalate the issues to relevant sections: system operation, system development, infrastructure and information security if required
Answer phone and respond the email timely manner
Share knowledge, assign tasks and support team
Others assigned by Line Manager

បើកទៅកាន់

Repatriate

Male/Female

លក្ខខណ្ឌការងារ

Bachelor’s degree in computer science or related field
Proven work experience with infrastructure or core banking system
Familiar with IT system and MS Office
Response and resolve user’s request actively
An ability to manage and control the request
Follow the procedure and guideline of IT management
Be able to communicate with end-user and the other sections to resolve the request
Support at weekend and public holiday
Support and train team member
Good at English (Reading, Writing , Speaking)