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Ruessei Kaev | Phnom Penh
  1 ប្រកាស
Verified This job has been verified by the company as a real job vacancy. 1 ថ្ងៃមុន
អ្នកជ្រើសរើសត្រូវបានសកម្ម1 ថ្ងៃ កន្លងទៅ The recruiter at this company was last active reviewing applications.
Phnom Penh
Verified
អ្នកជ្រើសរើសត្រូវបានសកម្ម1 ថ្ងៃ កន្លងទៅ The recruiter at this company was last active reviewing applications.
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Phnom Penh
ដាក់ពាក្យទីនេះ
អ្នកជ្រើសរើសត្រូវបានសកម្ម1 ថ្ងៃ កន្លងទៅ The recruiter at this company was last active reviewing applications.
Cambodia - Phnom Penh
Verified This job has been verified by the company as a real job vacancy.
Ruessei Kaev | Phnom Penh
  1 ប្រកាស
1 ថ្ងៃមុន
Verified This job has been verified by the company as a real job vacancy.
អ្នកជ្រើសរើសត្រូវបានសកម្ម1 ថ្ងៃ កន្លងទៅ The recruiter at this company was last active reviewing applications.
ដាក់ពាក្យទីនេះ

កម្រិតបទពិសោធន៍

Manager

មុខងារការងារ

Sales, Business Development

វិស័យការងារ

Automotive

កម្រិតអប់រំ

Bachelor Degree

ប្រភេទការងារ

Full Time

ការពិពណ៌នាការងារ

An Exciting Opportunity for ...

  • Ensures the Service team works closely with Sales, Parts and Administration colleagues to deliver outstanding customer service
  • Develops the technical skills and workmanship of the team to continually improve the quality of customer service and satisfaction
  • Motivates the team to achieve sales and profitability targets
  • Supports the team in the resolution of complex issues.
  • Manages day to day operations of the Service department
  • Achieves targets through reviewing weekly/monthly accounts, operating controls and composite figures
  • Formulates and implements action plans to increase service sales
  • Maximises service opportunities to meet sales and profit targets
  • Maximises sales of parts and labour to franchise and non-franchise customers
  • Facilitates jobs within the agreed maintenance programme ensuring no jobs are delayed due to equipment failure
  • Creates and initiates service marketing plans, initiates and implements advertising and promotional activities
  • Maintains workshop and body shop productivity records to monitor the effective use of labour
  • Maintains profitability through periodic review and assessment of pricing policy, labour rates and fleet discounts
  • Manages system to record all lost sales, reviews regularly and takes appropriate action
  • Ensures all administration is completed accurately and on time, reviews administrative procedures and reporting systems to identify and implement improvements
  • Analyses current procedures and identifies opportunities to enhance facilities and improve the customer experience while maximising profitability and quality of workmanship
  • Ensures maintenance of tools, equipment and operating areas, ensuring compliance with legislation
  • Administers the warranty policy in the best interests of the customer, dealership and manufacturer
  • Assists the Aftersales Director to formulate service strategy and policy
  • Represents the Dealership and builds strong relationships with manufacturers, suppliers and statutory representatives
  • Works with colleagues and other teams across the Dealership to deliver improvements and provide a seamless service to customers, ensuring that customers are introduced to the Service team
  • Uses feedback to improve skills and performance of self and the Service team
  • Understands and follows relevant Operational Guidelines
  • Ensures opportunities for sales by other teams are followed up by the appropriate colleague
  • Ensures the Service team adheres to legal, environmental and health and safety requirements, ensuring the safety and security of people, vehicles and property at all times reporting any known faults or hazards

បើកទៅកាន់

Male/Female

លក្ខខណ្ឌការងារ

  • Service sales volume and profitability targets
  • Customer satisfaction targets (e.g. CLP, mystery shop, repeat business, response times)
  • Process delivery and compliance (e.g. workshop loading and utilisation)
  • Workshop utilisation and efficiency targets
  • Employee engagement and retention targets
  • Employee training and development targets
  • Personal training and development targets.

អ្វីដែលយើងផ្ដល់

អត្ថប្រយោជន៍

- Rewards for over performance

រំលេច

- Join an experienced team

ឱកាសការងារ

- Learn new skills on the jobs
ដាក់ពាក្យទីនេះ

ដាក់ពាក្យសម្រាប់ការងារនេះ

OR

កម្រិតបទពិសោធន៍

Manager

មុខងារការងារ

Sales, Business Development

វិស័យការងារ

Automotive

កម្រិតអប់រំ

Bachelor Degree

ប្រភេទការងារ

Full Time

ការងារដែលស្រដៀងបន្ថែម

មើលការងារបន្ថែម

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