Perform Software Quality Assurance. Develop system test cases, test confirmation, and report bugs to the development team. Perform UAT Testing and Write functional requirement documents and guidelines End-to-end platform support and provide adhoc to relevant stakeholders Support stakeholders' queries and be able to present products to stakeholders. Perform system data setup. Configuring various aspects of system settings that require running the system. Performs data validation, oversees and coordinates the execution of transactions within a system, ensuring they are completed reliably and efficiently. Perform Day to Day Report and other tasks assigned by IT Manager.
Support Site Stations, Warehouse and Truck Parking Network Facilities and Configuration Setup, Facilitate Deployment, Maintain, Monitor Performance CCTV, Sound System, Internet and Network Configuration, Fingerprint Network, Access Door Network, ATG Network, POS Dispenser Network and Station Desktop Network & Security: Administer switches, routing, VPN/SD-WAN, firewalls, and security hardening. Familiar with network devices, Cisco Switch, Mikrotik Router, Ruijie Router, Unifi Router, Firewall Fortigate Configurations Systems & Platforms Support: DNS, DHCP, servers, M365, Linux/Windows. Work with site key stakeholders to algin technical requirements to achieve business objectives. Maintain site connection and follow up with service provider. Report on site incidents and escalation. Support & Document Governance: Follow SOPs and SLAs. Projects & Vendor coordination. General IT Related Hardware Repair or spare parts replacement, just diagnosis computer or desktop fail part if can repair or replace in-house, if not need to escalate to supplier.
Review and validate expenses in accordance with the company’s approval process; identify irregularities, abnormal transactions, or incorrect approvals and take immediate and professional action with relevant stakeholders to resolve issues. Control and monitor all company billing and invoices from all departments and branches to ensure completeness and timely submission. Cross-check bill postings in the accounting system to ensure accuracy and alignment with Purchase Orders (PO), Delivery Notes, and invoices. Review and verify journal entries to ensure compliance with accounting standards and principles. Ensure all expenses and cash expenditures are accurately recorded and allocated by project, department, and business unit. Verify and approve staff mission payments processed through i-banking and ensure accurate system postings. Record accruals and prepaid expenses at month-end to support accurate month-end closing. Ensure all recurring and non-recurring bills are properly managed, controlled, and recorded on time for month-end reporting, tax declaration, and for payment. Analyze transactions in accordance with Cambodian tax regulations and determine withholding tax requirements where applicable. Prepare monthly budget reports for management review and analysis. Work closely with tax advisors to ensure all tax implications are properly captured and recorded. Deliver presentations and conduct policy refreshment or training sessions for staff. Coach and lead team members effectively; contribute to policy development and improvement within the expense team. Support and back up team members in payment processing and system recording when required. Perform daily bank reconciliations to ensure no discrepancies. Utilize advanced Excel skills for reporting and analysis purposes.
Manage the call center team and data Manage complaint resolution policy, procedure, and manuals Conduct and manage necessary outbound surveys to seek insights in order to provide satisfactory customer service to clients Prepare reports and analyze the call center data to improve processes, ensure resources are properly allocated, and maximize efficiency and customer satisfaction. Assist in identifying trends, suggest strategies that can offer better customer service experience using insights from the data obtained Conduct training, coaching, and leading call center agents as they provide support for customers. Conduct the cross-selling products/services Manage inquiries on franchise with relevant stakeholders and support the franchise onboarding journey of clients Work closely with relevant departments and stakeholders to resolve the complaints/disputed cases via all the channels Keep tracking daily, weekly, monthly and yearly complaint analysis reports with a review from Marketing Manager to improve service level. Evaluate other agents team members relating to their call etiquette and data management Build effective relationships with call center team and communicate all information clearly in a timely manner. Perform other tasks assigned by management.
Premises Management: Ensure the upkeep of the premises, equipment, and supplies to meet health and safety standards and ensure the smooth operation of the offices and stations. Installation Coordination: Assist in planning and coordinating all installations (e.g., air conditioning, office equipment, electrical and plumbing work) and refurbishments. Facility Inspection: Regularly inspect facilities to determine the need for repairs. Utility Management: Review utility consumption and strive to minimize costs. Procurement Assistance: Assist in procuring/purchasing goods and services in a timely manner, ensuring quality, specifications, and budget compliance. P2P Tasks: Perform all Procure-to-Pay (P2P) related tasks, including raising purchase orders, matching invoices, and processing documents with Finance. Expense Management: Manage and monitor expenses under the property team and provide reports/statistics for management decisions. Stock Management: Ensure the availability of supplies when needed and discuss purchasing needs with the Head of Department. Reporting: Regularly report and update on the status of assigned work.
Identify, assess, and prioritize risks associated with business processes. Develop and implement risk mitigation strategies to ensure business continuity and compliance. Conduct regular business assurance checks and audit of business operations and service quality, especially at Retail stations to ensure adherence to internal policies, industry standards, and regulatory requirements. Prepare and present the reports and findings to stakeholders and management. Analyze existing business processes to identify areas for improvement. Develop and implement solutions to enhance operational efficiency and effectiveness. Design and implement internal controls to prevent and detect errors, fraud, and non-compliance. Monitor the effectiveness of controls and make adjustments as needed. Work closely with various departments to provide guidance on best practices, compliance requirements, and risk management strategies. Provide training and support to staff on compliance matters, risk and safety management practices, and internal control procedures. Back-up Business and Quality Assurance Manager as the department’s second-in-charge.
Supplier Sourcing & Evaluation: Source qualified suppliers and obtain competitive quotations. Prepare quotation comparisons and recommendations for supervisor review. Maintain and update supplier databases by category and performance rating. Conduct regular market research to secure competitive pricing and favorable credit terms. 2. Procurement Operations repare and process Purchase Orders (POs) accurately after management approval. Execute procurement of goods and services in a timely and compliant manner. Ensure adherence to procurement policies, requisition procedures, and approval workflows. Provide procurement support to internal departments. Negotiation & Cost Management: Negotiate pricing and credit terms to reduce COD transactions. Identify cost saving opportunities and maximize value across procurement activities. Documentation & Compliance: Review and validate quotations, invoices, and receipts before submitting to Finance. Ensure all procurement documentation meets compliance and tax requirements. Maintain organized digital records of contracts, agreements, and procurement files. Payment Coordination: Coordinate with Finance to monitor supplier payments and prevent overdue balances. Verify invoice accuracy and ensure supporting documents are complete. Reporting & Coordination: Track daily procurement requests and provide timely status updates. Assist the supervisor with procurement tasks, contract reviews, and agreement evaluations. Participate in team activities and support procurement initiatives.