Phnom Penh
Thông tin Cá nhân
1. Quality Assurance and Control Conduct regular audits on product quality, food preparation, presentation, freshness, and portion standards. Ensure compliance with SOPs, food safety regulations, and company quality standards. Monitor product handling, storage conditions, expiry dates, and stock rotation practices. Identify quality issues and implement corrective actions immediately. 2. Service Standards Evaluate customer service performance and staff professionalism. Ensure team members follow company service procedures and greeting standards. Observe customer interactions and provide coaching to improve service quality. Support store teams in achieving excellent customer satisfaction. 3. Cleanliness & Hygiene Inspect outlet cleanliness including dining area, kitchen, bakery area, equipment, and staff hygiene. Ensure compliance with sanitation, safety, and hygiene standards. Monitor pest control, waste management, and cleaning schedules. Report and follow up on cleanliness issues for immediate improvement. 4. Audit & Compliance Conduct scheduled and surprise outlet audits. Prepare detailed audit reports with scoring, findings, and action plans. Track corrective actions and ensure timely follow-up. Support management in maintaining operational excellence across all outlets. 5. Training & Coaching and Improvement Provide on-site training and coaching when issues or non-compliance are identified. Retrain staff on SOPs, QSC standards, food safety, and customer service practices. Work closely with outlet managers to improve staff performance and operational consistency. Assist in developing training materials and operational guidelines. Analyze recurring operational issues and recommend improvement solutions. Support new outlet opening audits and operational readiness checks. Promote a culture of quality, accountability, and continuous improvement.
Accomplishes business development activities by researching and developing marketing opportunities and plans; implementing sales plans; managing staff & sales network. Prepare and complete action plans Meet marketing and sales objectives Provides information by collecting, analyzing, and summarizing data and trends Monitor expenditures related to S&M department Initiate and implement marketing activities, conduct activities fulfillment study and analysis, and to contribute towards better-informed decision-making and evaluation of campaign activities; Successful execution of Advertising and Promotion campaigns, launching and marketing activities to achieve target set in annual plan; Provide detailed analysis on customer insights and competitor behaviors and develop actionable business information and understand opportunities and threats by products, geography locations and segments; Initiate, develop and manage strategic plan Other duty will assigned by top management.
Responsibilities: Leads operations team and oversees all BreadTalk outlets Responsible for the delivery and compliance of QSC, Systems Maintenance and Safety and Security standards for all outlets Develops business and cost management strategy Planning, rolling out and communicating approved sales and marketing plan Analyses sales performance, market condition and competition Forecasting, setting and communicating monthly sales target for all outlets Responsible for customer satisfaction and service excellence Managing and meeting all committed budgets for sales and operations excellence Maintains close working relationship with brand principal Provides timely sales and operations report for the management and brand principal Maintaining record of all necessary reports related to the sales, production, operations, etc. Manages career and training development for all team members Carry out additional duties and achieve desirable results assigned by Supervisor Accountabilities: Meeting the Profit and Loss of all outlets collectively Achieving operations and training excellence of Operations Department and meeting Brand delivery standards Data integrity and sales leakages Career development of all personnel within the department Additional Quality Traits: Excellent leadership and coaching skills with the ability to motivate people Be a self-starter with high initiative to manage operations issues, processes and people