Program Operations & Delivery Management ● Own the full operational lifecycle of public coding programs (Full Stack, Front-End, Back-End, Mobile, etc.) from cohort planning to graduation ● Coordinate between curriculum, instructors, TAs, career services, and facilities/LMS teams to ensure seamless execution ● Monitor key program metrics (completion rates, NPS, project quality, job placement readiness) and drive continuous improvement ● Collaborate with Education Lead to design and integrate new programming courses Technical Quality Assurance ● Perform regular spot-checks on student projects, code reviews, and exercises to ensure technical rigor and relevance ● Work with lead instructors to maintain curriculum currency with the latest tools, frameworks, and industry practices ● Identify technical gaps in delivery and propose actionable solutions
Video Production & EditingEdit and produce engaging videos for social media and marketing campaigns Create simple motion graphics and modern visual effects Turn tech-education ideas into clear, easy-to-watch videos Optimize videos for TikTok, Facebook, Instagram, and YouTube Collaboration & WorkflowWork with the marketing and content teams to deliver videos on time Take feedback constructively and iterate quickly on revisions Manage multiple projects simultaneously with quick deadlines and changing priorities
Class Operations & Quality Assurance Attend and observe assigned classes to ensure smooth operations, track student attendance and performance through the in-house Learning Management System (LMS), and compile class data for reports Coordinate activities and logistics for class onboarding and offboarding processes while supporting trainers in operating the LMS and coordinating classroom flows Assist with quality assurance efforts including program evaluations, documentation, and recommendations for improvement Student & Trainer SupportProvide learning support or one-on-one explanations to students on subject matter during practical activities or when necessary Respond to basic student questions or clarify instructions while the trainer focuses on main delivery Serve as a bridge between the academic/program team and trainers/students, liaising with trainers to gather insights and follow up on student or class issues
Course Research & DevelopmentConduct market research on emerging trends in technology, data analytics, data science, and digital skills Analyze industry job requirements and skill demands to inform curriculum design Research competitor training programs and identify market gaps and opportunities Identify target audiences and learner personas for new course development Support the design of course outlines, learning objectives, and competency frameworks Content Creation & Resource DevelopmentDevelop engaging course materials including case studies, practical exercises, and real-world scenarios Create and curate datasets for hands-on learning activities Design presentation slides and visual learning materials Develop assessment materials and learning resources Build supporting documentation for instructors and learners Assist in creating project-based learning activities and portfolio pieces Market Analysis & Stakeholder CoordinationConduct competitor analysis to benchmark our courses against industry standards Research industry best practices and global curriculum trends Facilitate communication and task coordination with partner organizations subsidizing our public courses Support collaboration with industry professionals to validate curriculum relevance Gather and analyze feedback from stakeholders, learners, and industry partners Administrative & Collaborative Support Maintain organized documentation of research findings and curriculum materials Coordinate with instructional teams, LMS administrators, and external partners Assist in curriculum review and update processes Support the curriculum team with project management and scheduling Compile reports on research findings and course development progress