Phnom Penh
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About The Role The Manager, Training is a strategic capability builder within DKSH's Sales and Marketing Excellence function, responsible for designing and delivering impactful learning programs that elevate sales team performance and support commercial growth across Cambodia. This role plays a critical part in shaping a high-performance learning culture by aligning talent development initiatives with DKSH's broader business objectives. What You Will Deliver Collaborate with local and group stakeholders to design and develop targeted training programs and modules that address specific business needs and close identified capability gaps. Develop engaging training materials, including presentations, manuals, and e-learning content, to support an effective and consistent learning experience. Establish and maintain a structured training calendar in partnership with cross-functional stakeholders to ensure timely and organized delivery of learning initiatives. Facilitate functional and essential skills training sessions, workshops, and seminars for the sales team and other functions across all levels of the organization. Partner with subject matter experts to deliver business-aligned curriculum that addresses organizational learning priorities. Apply diverse instructional techniques to accommodate different learning styles and maximize knowledge retention across participant groups. Implement regular sales team capability assessments through classroom, online, and in-field formats to measure learning progress and effectiveness. Evaluate training program outcomes through structured evaluations, participant feedback, and performance metrics, continuously refining content and delivery methods based on results. Design and deploy training assessment tools that provide clear and measurable indicators of capability development and return on training investment. Conduct training needs analysis in collaboration with department heads to identify skill gaps and ensure learning programs are fully aligned with organizational goals. Lead In-Field Coaching (IFC) implementation in collaboration with the Sales Force Effectiveness (SFE) Manager and Sales Manager, dedicating 25 to 50% of time to field visits to observe market dynamics, assess sales team capability, and translate insights into training design. Stay current with industry trends, best practices, and emerging technologies in learning and development, incorporating innovative approaches to continuously enhance the learning experience. Embed DKSH behavioral competencies within the team and actively support coaching and mentoring efforts to ensure team members are equipped to achieve departmental goals. Administrative duties and coordination tasks as required.
About The Role The Senior Manager, Client Management is a pivotal leadership role within DKSH's Healthcare business in Cambodia, responsible for leading and managing client accounts to ensure seamless business integration, drive client growth, and deliver DKSH profitability targets. In this role, you will serve as the primary strategic partner between clients and DKSH, building lasting relationships and consistently maximizing client satisfaction across the full portfolio. What You Will Deliver Lead and manage operating budgets and costs within annual allocations to ensure efficient and effective use of departmental resources. Review and align business and marketing plans with clients to achieve overall business objectives and profitability targets. Facilitate and lead the business integration process for new clients, ensuring a smooth and successful onboarding experience. Manage and monitor profit and loss (P&L) and expenditures to minimize unnecessary cost and financial risk. Identify and develop new business opportunities for existing clients in collaboration with the Business Development team, including managing contract renewals. Resolve clients' operational issues and service complaints swiftly and effectively to uphold high service standards. Lead business communications and business review meetings with clients' management teams to maintain strategic alignment and drive performance. Serve as the primary gateway between clients and DKSH, maintaining strong business relationships and maximizing client satisfaction. Establish and sustain a proactive network of relationships between DKSH and its clients to support long-term partnership growth. Lead and develop the team's capabilities in Client Management and DKSH behaviors to achieve function goals and foster a culture of continuous improvement. Administrative duties and coordination tasks as required
Establishing the technical needs of the customer and suggesting appropriate products. Explaining complex technical information to customers in a way that is easily understandable. Following up with customers and resolving any issues that may arise. Keeping customers informed about new technological products. Compiling proposals and reports related to technical products. Ensuring that sales targets are consistently met. Reporting to management about sales made. Updating records of customer communications and contact information. Sample/Prototype arrangement, aligning with customers/clients’ requirements Communicating with key clients on relevant technical topics to ensure well technical support to customers Conduct necessary prototype and sensory test with internal parties, customer and client and closely follow-up progress of the project Other job assigned by line manager