Phnom Penh
Thông tin Cá nhân
Position summary: The purpose of this position is to be point of contact between our customers and the warehouse floor team. The candidate acts as first point of contact for the customer and resolves any problems or concerns with the receiving and storing, moving, and shipping of supplies, stock, and materials to and/or from the warehouse. The candidate will be responsible for the coordination with the trucking subcontractor to ensure timely delivery to the customer. Key responsibilities: Customer Service Provide and maintain good customer service and solve problems Ensure that customers are highly regarded and receive exceptional service during the shipping and receiving of products to and from the warehouse. Accountable to anticipate and defuse potential problems, which could include face-to-face, phone or email interactions with customers. Coordination with warehouse floor operations Use the Warehouse Management System to track and monitor all inbound and outbound shipping requests to and from the warehouse Documenting the receipt of product or invoicing the release of product with focus on accuracy, efficiency, and time management. Strong reliance on inventory control, monitoring and co-ordination of inbound and outbound shipping requests. Coordination with trucking subcontractor Ensure that the bookings are made with the subcontractor for delivery orders Preparation for the relevant paperwork required from the customer and subcontractor as stated in the SOP Tracking of the delivery by the subcontractor and ensuring that they deliver in the timeline agreed in the contract Keep track of the subcontractor performance and KPI
Phnom Penh
Thông tin Cá nhân
Job Summary Join a global logistics team in Phnom Penh as an Operations, Air Export professional. You will manage daily freight forwarding activities, coordinate shipments and documentation, support customs clearance, and ensure smooth customer service across local and overseas offices. Key Responsibilities ● Handle daily operations tasks efficiently and in line with company procedures. ● Prepare and send shipping advice, pre-alerts, and related updates to overseas stations and customers. ● Check shipping documents, open/close files, archive records, and update systems accurately. ● Coordinate with subcontractors, carriers, customs brokers, and internal teams to ensure timely delivery. ● Monitor customs clearance and follow up on cargo delivery, irregularities, and service issues. ● Respond to customer inquiries, feedback, complaints, incidents, and claims professionally. ● Verify and post incoming invoices, support file closing, and maintain accurate shipment records. ● Provide market information for quotations and assist with customer statistics and reports. ● Report operational issues to the manager and suggest improvements to processes. ● Undertake other related duties as assigned by the supervisor.