Advanced Diagnostics & Repair: Diagnose and resolve intricate mechanical, electrical, and software-related issues using OEM tools (e.g., Ford IDS, Toyota TechStream). Perform major repairs (engine/transmission overhauls, hybrid battery servicing, ADAS calibrations). Stay updated on emerging technologies (e.g., over-the-air updates, bidirectional charging). Quality Control & Compliance: Ensure all repairs meet OEM standards and safety regulations. Conducted final inspections of critical jobs before customer delivery. Team Leadership: Mentor junior technicians and apprentices. Lead troubleshooting sessions for challenging cases. Customer Interaction: Explain technical issues and repair options clearly to service advisors/customers. Shop Efficiency: Optimize workflow to meet flat-rate times without compromising quality.
1. Support, maintenance, update, customize existing module in ERP system to support business requirements; 2. Develop software applications and reports for business needs; 3. Database design and development in SQL Server; 4. Other tasks assigned by Manager.
Greet customers and identify their vehicle service and repair needs Open and manage service job orders in the system Coordinate with technicians to schedule and assign service tasks Provide customers with accurate cost estimates and repair timelines Follow up on service progress and keep customers updated regularly Handle customer complaints professionally and resolve issues quickly Ensure all completed work is documented properly and signed off Advise customers on vehicle maintenance schedules and recommendations Promote service packages and customer loyalty programs Support in managing parts requisitions for service jobs Other assignments from supervisor
Follow up with customers on outstanding payments through calls, messages, and other communication channels. Maintain regular communication with customers to confirm payment status and commitments. Prepare and update customer payment schedules and track installment plans. Record all AR transactions accurately in SAP B1 and ensure data consistency with supporting documents. Perform daily data entry and maintain proper records in Excel and accounting systems. Receive and process customer payments, including cheque handling and bank deposits. Ensure all receipts and supporting documents are properly filed and documented and send to customers as requested. Coordinate with sales and other departments to resolve payment-related issues. Support administrative tasks related to AR operations. Ensure compliance with company policies and procedures. Perform other tasks assigned by Supervisor or Management.
Monitor AR aging reports and track outstanding and overdue accounts daily. Ensure timely collection of receivables in accordance with company credit terms and policies. Coordinate with the sales, service, and risk teams to resolve any billing or customer issues impacting payment. Contact customers proactively through calls, Telegram, and visits to follow up on payment status. Conduct regular site visits to customers to discuss outstanding balances, payment commitments, and settlement plans. Maintain professional and positive relationships with customers while ensuring firm follow-up on overdue payments. Prepare weekly, monthly, and ad-hoc AR reports for management, highlighting aging status, high-risk accounts, and collection progress. Provide analysis on collection trends, customer behavior, and potential risks. Recommend corrective actions to improve collection efficiency and reduce overdue. Implement and enforce the company’s credit and collection policy. Take necessary collection actions such as issuing reminders, requesting company letters, and escalation to management when required. Work with legal and risk team when accounts require advanced recovery measures. Propose improvements to AR & Recovery processes. Support initiatives to enhance customer credit evaluation and reduce future overdue risks. Review and approve AR invoices to ensure completeness, accuracy, and compliance with company policies. Ensure revenue recognition is accurate, timely, and aligned with accounting standards and internal procedures. Provide coaching, guidance, and on-the-job support to AR & Loan Recovery team members to improve performance and strengthen collection capability. Perform other tasks assigned by Management
System Operation & Data Management Operate and maintain the company’s SAP ERP system. Enter, update, and monitor business data (e.g., purchase orders, inventory records, financial transactions). Ensure accuracy and consistency of data across modules. User Support Provide technical support to staff using SAP. Troubleshoot system errors and user issues. Train employees on how to use SAP functions and reports. Business Process Support Support departments such as:Finance Procurement Warehouse / Inventory Sales HR Ensure SAP processes follow company procedures. Reporting & Analysis Generate reports from SAP for management. Analyze data related to inventory, purchasing, sales, or finance. Help departments use SAP data for decision-making. System Maintenance & Improvement Coordinate with the IT department or SAP consultants. Test system updates, upgrades, or new SAP features. Suggest improvements to workflows in SAP. Documentation & Compliance Maintain documentation for SAP processes. Ensure data entry and system use follow company policies. Support internal or external audits using SAP data.
1. Managing organizational sales by developing a business plan that covers sales, revenue and expense. 2. Meeting planned sales goals 3. Supervise operations team to ensure operational excellence both sales and aftersales. 4. Educate operations team on best practices, company policies and service excellence standards both sales and aftersales 5. Regular control on the quality of report system of the sales department and prepare monthly sales forecast plans. 6. Coordinate as problem- solution filter to head of operation in different operational issues and promotional activities 7. Develop productive, profitable and achievement oriented working environments for employees 8. Address operational issues and concerns in a timely fashion, follow up the solution; action until the problem is solved 9. Evaluate current operational strategies and recommend improvements 10. Attend important and regular meeting that assigned by CEO 11. Assist in interviewing, recruiting, training, performance evaluation, promotion and termination activities 12. Communicate with key stakeholders on 13. Write and submit weekly reports to the CEO 14. Other task assigned by CEO
Develop and updated inventory record system on daily basis Properly track spare parts stocking like stock in, stock out and remaining stock Enter purchase details such as vendor information, invoices and pricing into excel sheet Effectively forecast supply and demand to prevent spare parts overstocking and shortage Carry out stock allocation Arrange annual and monthly stock inventory Prepare parts lists for perpetual physical check Ensure proper and regular order to suppliers as per parts department Policy Follow up purchase orders with suppliers regularly Placing replenishment stock and emergency orders with suppliers