Phnom Penh
Thông tin Cá nhân
Prepare quotations, sales orders, invoices, and other sales-related documents. Assist the Sales team in processing customer orders and coordinating product deliveries. Communicate with customers regarding order status, delivery schedules, and general inquiries. Maintain accurate customer records, sales data, and documentation. Coordinate with internal departments (Warehouse, Finance, Operations, etc.) to ensure timely order fulfillment. Follow up with customers for required documents and payment reminders as assigned. Prepare regular sales reports and update sales databases. Assist in organizing sales meetings, exhibitions, and promotional events. Handle incoming customer calls, emails, and correspondence professionally. Support the Sales team with administrative tasks and other duties assigned by management.
1. Customer Service Greet and assist customers in a friendly and professional manner. Provide product information, prices, and promotions as required. Handle customer inquiries, complaints, or returns politely and efficiently. 2. Sales & Cash Handling Operate the cash register, handle payments, and issue receipts accurately. Ensure daily cash balancing and report discrepancies immediately. Support sales targets through upselling or promotional activities. 3. Store Operations Refill and arrange products on shelves according to display standards. Check product expiry dates and remove or report expired/damaged goods. Maintain store cleanliness and organization at all times. Assist in receiving and checking deliveries from suppliers. 4. Inventory Control Monitor stock levels and inform the supervisor when replenishment is needed. Participate in monthly or periodic stock counts and record updates. 5. Compliance & Safety Follow company policies and standard operating procedures (SOPs). Comply with hygiene, safety, and security regulations in the store.
Provide first-level technical support for computers, laptops, printers, POS equipment, and other IT devices. Install, configure, and troubleshoot Windows operating systems and Microsoft Office applications. Set up and maintain user accounts, email, and Microsoft 365 services. Troubleshoot network connectivity issues involving routers, switches, Wi-Fi access points, and Internet connections. Monitor and perform basic troubleshooting of CCTV systems. Install and maintain software, drivers, antivirus, and security updates. Perform routine hardware maintenance and maintain IT equipment inventory. Assist with system backups and basic data recovery. Provide IT support to company branch offices and airport retail outlets when required. Perform other IT-related duties assigned by the IT Manager. Act as backup support for the IT Manager during leave or business travel.