Train housekeeper team member on cleaning and maintenance tasks Oversee team member daily Check rooms and common areas, including public and lounge areas, for cleanliness Schedule shifts and arrange for replacements in cases of absence Establish and educate team members on cleanliness, tidiness, and hygiene standards Motivate team members and resolve any issues that occur on the job Report issues of maintenance and malfunctioning appliances to the General Manager for quick repair to ensure guests' comfort and satisfaction Monitor and replenish cleaning products stock, including floor cleaner, bleach, and rubber gloves, and others cleaning equipment to be placed in safekeeping Participate in large cleaning projects as required Ensure compliance with safety and sanitation policies in all areas Respond to customer complaints and special requests in line with the General Manager
Update Dashboard for each property POS controlling and setting up with new items, promotions, discount and other requirements from other properties. Issue the Invoice for the group booking and another group similar to the group booking Monthly Bank Reconciliation (assigned by RFH) Monthly AR BS Reconciliation Guest Refund Process Monthly Inventory Count “End of month MMPP House Keeping dept.” Daily Sales reconciliation (F&B and Accommodation) Posting daily sales (F&B and Accommodation) in Xero accounting system. Support all properties if there are any problems with AR reconciliation Another work assigned by RFH Finance and accounting certificate or similar certificate Other POS experience
Preparing alcoholic or non-alcoholic beverages for the bar and patrons Interacting with customers, taking orders, and serving snacks and drinks Assessing bar customers’ needs and preferences and making recommendations Plan and present bar menu Restock and replenish bar inventory and supplies Stay guest-focused and nurture an excellent guest experience Comply with all food and beverage regulations
Train housekeeper team member on cleaning and maintenance tasks Oversee team member daily Check rooms and common areas, including public and lounge areas, for cleanliness Schedule shifts and arrange for replacements in cases of absence Establish and educate team members on cleanliness, tidiness, and hygiene standards Motivate team members and resolve any issues that occur on the job Report issues of maintenance and malfunctioning appliances to the General Manager for quick repair to ensure guests' comfort and satisfaction Monitor and replenish cleaning products stock, including floor cleaner, bleach, and rubber gloves, and others cleaning equipment to be placed in safekeeping Participate in large cleaning projects as required Ensure compliance with safety and sanitation policies in all areas Respond to customer complaints and special requests in line with the General Manager
Greet and welcome guests as soon as they arrive at the hostel Answer, screen, and forward incoming phone calls Manage online and phone reservations Checking guests in and out Verify guest payment methods Assist with administrative and clerical tasks as needed Keep a tidy and orderly workspace