Kampong Chhnang
Thông tin Cá nhân
• Welcome, listen and handle customer’s queries and complaints through face-to-face, phone calls or written communication. • Escalate customer’s queries and complaints to Customer Service Supervisor in case she/he cannot deal with them • Document and track customer issues, complaint and queries on given reporting system • Regularly verify and communication with customers regarding their outstanding invoice by sending email reminder, calling by phone to customer nonpayment or long overdue and visit at their place. • Monitor accounts receivable, billing, collection is accurate update • Prepare and send daily/weekly/monthly report to Customer Service Supervisor
Phnom Penh
Thông tin Cá nhân
Configure, manage, and maintain Office 365 services, including Exchange Online, SharePoint Online, Teams, and OneDrive. Provide Tier 2 level support for Microsoft products include Office 365 suite, Defender, Intune, Entra ID, etc Assist in planning, deploying, and managing Microsoft solutions, including Mail box migration and domain DNS configuration. Configure and monitor security settings, including MFA, Data Loss Prevention (DLP), and email security rules. Up to date Microsoft CSP products license model and pricing include O365, Windows Licensing. Diagnose and resolve issues related to Office 365, including email delivery, authentication, and synchronization errors. Configure, deploy, and maintain call center software and hardware systems (ARIA CC and 3CX) Good knowledge in performance of PBX systems, IVR, ACD, and dialers. Diagnose and resolve issues related to telephony, software, and network connectivity. Integrate call center systems with CRM and other business applications if customer required. Monitor system performance and implement enhancements to improve efficiency and reliability. Collaborate with clients to understand technical requirements and offer tailored solutions. Conduct training sessions or workshops for end-users and administrators. Work closely with IT, operations, and vendor teams to align technical solutions with business needs. Coordinate with service providers for troubleshooting and system updates.
Carrier Relationship Management: Establish and maintain strong relationships with domestic and international carriers. Sales Development: Identify and target potential carrier customers for ISP services and FOC infrastructure solutions. Contract Negotiations: Negotiate pricing, terms, and conditions with carriers and ensure mutually beneficial agreements. Market Analysis: Analyze market trends, carrier needs, and competition to develop effective sales strategies. Technical Collaboration: Work closely with technical teams to ensure the feasibility of proposed solutions and seamless service delivery. Revenue Growth: Drive revenue growth by meeting and exceeding sales targets for carrier accounts. Account Management: Manage post-sales activities, including service quality assurance and resolving customer issues
Shoot and edit videos for social media, website, and campaigns. Create engaging short-form content (Reels, TikTok, YouTube Shorts). Add motion graphics, captions, and effects to match brand style. Capture event and product footage as needed. Work with digital marketing team to develop creative ideas and adapt content for different platforms.
Carrier Relationship Management: Establish and maintain strong relationships with domestic and international carriers. Sales Development: Identify and target potential carrier customers for ISP services and FOC infrastructure solutions. Contract Negotiations: Negotiate pricing, terms, and conditions with carriers and ensure mutually beneficial agreements. Market Analysis: Analyze market trends, carrier needs, and competition to develop effective sales strategies. Technical Collaboration: Work closely with technical teams to ensure the feasibility of proposed solutions and seamless service delivery. Revenue Growth: Drive revenue growth by meeting and exceeding sales targets for carrier accounts. Account Management: Manage post-sales activities, including service quality assurance and resolving customer issues
• Ability to design the Fiber Optical Network • Ability to work outside the company for the site survey in and outside both Phnom Penh/Provinces, if required. • On site survey at the customer site and prepare the survey report. • Prepare the daily project update to the direct supervisor. • Maintain the Fiber Network database and update to the system.
Manage public relations and strengthen MekongNet’s corporate image through media, partnerships, and events. Manage the blog on MekongNet corporate website Develop and execute CSR initiatives that align with the company’s brand values and community goals. Prepare press releases, articles, and social media content highlighting MekongNet’s achievements and business impact. Support B2B communication — case studies, customer success stories, and event coverage. Coordinate with marketing and provincial teams for Dream Big Awards, sponsorships, and CSR activities.
Booking payment by preparing original invoice and receipt Booking payment Bank and cheque for customers. Book payment for customer walk in. Booking payment rental Suncity (Monthly) Create ticket in AMIS TS (customer complain) Follow up payment customer (both billing and do statement) Support collector and CUS, Sale (confirm collect payment, pay bank transfer, make receipt) Handle refund credit payment (cancel connection) Confirm payment system Make daily case collection for E-Thom Refund credit customer unclearing to other customer ID Compare booking payment by transfer Clear cash collection with collector Passed information to farmer and CUS when customer want to change plan or terminate (upgrade /downgrade) Prepare drop invoice, receipt if customer request
Shoot and edit videos for social media, website, and campaigns. Create engaging short-form content (Reels, TikTok, YouTube Shorts). Add motion graphics, captions, and effects to match brand style. Capture event and product footage as needed. Work with digital marketing team to develop creative ideas and adapt content for different platforms.