Phnom Penh
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Identify the targeted customer and promote the International Remittance (OTT and ITT) to those customers. Distribute the brochure on any promotion to customer at site. To implement the assigned strategy by the International Trade at HO. To work corporately with BM and SO for marketing purposes. To sale the unsecured loan to Cambodian workers who were selected to work at oversea for the settlement purpose. Commit to do cross sale on other bank products such as CASA, FDA, Mobile banking registration, KHQR merchant, Loan, and other products. Provide quick support to the RO/BO on technical function on site. Promote Unsecured loan for Cambodian worker and provide payment instruction via ITT. Promote International Remittance at RO/BO level by onboarding the targeted customer. Perform any assigned tasks by line manager
Phnom Penh
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To propose a standard and effective system architecture and configuration. To propose redundant or HA of each services/application and ensure all are available 24/7. To install and design services/application clustering to ensure services and other application are running with high-availability to avoid single point of failure from application. To manage and solve every issue in under IT System Admin unit. To maintain Database Synchronization and Replication. To perform DR Drill ActivityTo provide support the DR Drill activity at least once a year by coordinating with DR Drill Committee and related stakeholders To create DR Drill document & update to reflect existing system functions To backup and recovery ManagementWell understanding of backup solution and architecture Ensure backup profiles are running as schedule such as Daily, Weekly, Monthly and Yearly Ensure all data are backup and restorable by conduct the quarterly restore test Fully support any issue or incident occur of backup and restore Define backup and recovery procedure and guideline To log/issue of backup and recovery are fully analysed with effective solution and recorded. To understand clearly and working with vendor to get deeply understand of application and services. To create new platform, server and application architecture at follow the infrastructure diagram. To perform DR activation drill at least once times per year. To improve system availability, stability and automate the manual work for IT administrative & management. To update weekly and monthly status of project. Other tasks assigned by line manager.
Phnom Penh
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Develop strategy and support for CSS product. Supporting and verifying CSS acquisition in production for any deployment or implementation changes. Perform the testing and walk-through sessions with development / testing team, test case review. Write test plan, define test scope and perform end-to-end testing to ensure the quality of the CSS card. Ensure that the CSS is operating smoothly. Create and maintain documentation for CSS deployment, product testing, and go-live processes. Take the lead in implementing functions and managing CSS. Monitoring and managing items to comply with NBC regulation for CSS and join any other meeting with NBC and any related stakeholder for CSS product. Staying informed about new technology and new requirement to align with business growth. Work closely with the Compliance, Risk and Strategy & Planning team to roll out new projects/procedures. Provide support on investigations and resolution of issues relating to CSS products/services. Review and handle reported complaints and issues related to CSS product. Perform basic troubleshooting and handle the operations of different systems / applications, and report any errors or bugs and participate in work around and applying solutions. Support vendor relationships, vendor contact list, business review, account management, resolving day to day issues, and supporting strategic initiatives.
DUTIES & RESPONSIBILITIES: . Play role as a tester on system bug fixing, restoration test on T24 system as quarterly and Be doer on loan write-off to T24 system. . Rarely escalate problems to Manager, MIS Operations Support if the relevant problems or issues details involve higher level. . Daily support on declaration product parameters and authorization some transaction from Officer, MIS . Day to day to end user operational support in order to provide basic problem resolution of core banking system. . Daily support all kinds of in-house systems and credit bureau (B2B) system . Day to day to end user operational support on iPad application (VPS-LA & LC) in order to provide problem resolution as well . Daily support to mobile money partner (Wing, eMoney, True money & Smart luy and Ly Hour Weyluy). . Daily support to Mobile Banking service (MB app). . Daily support to request of penalty waives, update VC code, CSO code, PD capture…etc . Ensure problems and solutions are recorded into help desk system properly. . Prepare and provide/refresh any training courses to poor end users selective to improve their daily work smoothly related to system. . Keep updating information to users (Teller, Teller Supervisor, RSA, CSO/Co, BM & RM) about system change. . Prepare and provide/refresh any training courses to poor end users selective to improve their daily work smoothly related to system. . Keep updating information to users (Teller, Teller Supervisor, RSA, CSO/Co, BM & RM) about system change.
Duties & Responsibilities រៀបចំផែនការអភិវឌ្ឍន៍សមត្ថភាព និងអាជីព និងដាក់ស្នើទៅអ្នកគ្រប់គ្រងសម្រាប់ការពិនិត្យនិងផ្តល់មតិយោបល់។ រៀបចំផែនការសកម្មភាពប្រចាំខែផ្ទាល់ខ្លួន មិនកំណត់ចំពោះ ការស្ទង់មតិ ការផ្សព្វផ្សាយតាមភូមិ ការចុះឈ្មោះពាក្យសុំប្រាក់កម្ចី ការវាយតំលៃប្រាក់កម្ចី ការបញ្ចេញប្រាក់កម្ចី និងការប្រមូលសាច់ប្រាក់ ការចុះជួបនិងតាមដានអតិថិជន ការដោះស្រាយបំណុលយឺតយ៉ាវ ការរកប្រាក់សន្សំ និងសេវាផ្ទេរប្រាក់ជាដើម ។ ធ្វើការប៉ាន់ប្រម៉ានតម្រូវការសាច់ប្រាក់ប្រចាំសប្តាហ៍ ប្រចាំខែនិងត្រីមាសសម្រាប់ប្រតិបត្តិការផ្តល់ប្រាក់កម្ចី។ ជួយប្រធានសាខា ក្នុងការរៀបចំផែនការប្រចាំខែ និងផែនការពង្រីកប្រាក់កម្ចី។ ធ្វើការសិក្សាលទ្ធភាពនៃភូមិសម្រាប់ការពង្រីកតំបន់នៅតាមតំបន់ប្រតិបត្តិការដែលបានកំណត់ បំពេញពាក្យសុំប្រាក់កម្ចីរបស់អតិថិជន ប្រមូល វិភាគ និងបង្កើតព័ត៌មានសមស្របដែលចាំបាច់សម្រាប់វាស់វែង ការវាយតម្លៃប្រាក់កម្ចី (ដោយប្រើ IPAD) បញ្ចេញប្រាក់កម្ចីដែលបានអនុម័តដល់អតិថិជនដោយពន្យល់អំពីល័ក្ខខ័ណ្ឌនៃកិច្ចសន្យាខ្ចីប្រាក់ កាលវិភាគសងប្រាក់ព័ត៌មានចាំបាច់ផ្សេងៗ (ដោយប្រើ IPAD ប្រសិនបើមាន) ផ្តល់កាលវិភាគបង់សងប្រាក់កម្ចី និងកិច្ចសន្យាខ្ចីប្រាក់ ដល់អតិថិជនម្នាក់ៗបន្ទាប់ពីបញ្ចេញប្រាក់កម្ចី អនុវត្តពិធីការ អាជីវកម្មឱ្យបានត្រឹមត្រូវនិងធានាបាននូវការពេញចិត្តរបស់អតិថិជនខ្ពស់ ដោះស្រាយបញ្ហាប្រាក់កម្ចី និងធានានូវវិន័យឥណទានរបស់អតិថិជន។ រាយការណ៍អំពីការវិវត្តនៃបញ្ហារួមមានប្រាក់កម្ចីដែលបង់សងយឺត ដល់ ប្រធានផ្ទាល់ជារៀងរាល់ថ្ងៃ។ អនុវត្តយ៉ាងតឹងរឹងនិងមានប្រសិទ្ធិភាពនូវគោលការណ៍ណែនាំការការពារការបន្លំ ធ្វើបច្ចុប្បន្នភាពរបាយការណ៍សូចនាករសមិទ្ធផលការងារ ប្រចាំខែ (KPIs) រាយការណ៍អំពីករណីមិនប្រក្រតីការក្លែងបន្លំការអនុវត្តន៍ខុសឬការប្រព្រឹត្តមិនត្រឹមត្រូវឬអាកប្បកិរិយាខុស / អាកប្បកិរិយាធ្ងន់ធ្ងរណាមួយដែលអនុវត្តដោយអ្នកដទៃ (មិត្តភក្តិអ្នកក្រោមបង្គាប់អ្នកត្រួតពិនិត្យ ... ) ទៅកាន់មនុស្សដែលសមស្រប (ប្រធានផ្ទាល់ឬសមាជិកក្រុមប្រតិបត្តិរបស់ ធនាគារ អ៊ូរី)
Perform ECL computations for loan portfolios under IFRS 9 guidelines Conduct data integrity and accuracy checks by validating the appropriateness of staging based on staging criteria, EIR calculation, collateral types, and cash flow for the ECL calculation. Develop, maintain, and refine PD (Probability of Default) and LGD (Loss Given Default) models. Prepare monthly PD reports for management Prepare monthly and quarterly LGD reports for Manager Analyze the results of loan portfolio quality for the Head of Department and management.
Identify and approach potential merchants or clients through field visits, referrals, or inbound leads. Pitch company services, conduct initial screenings, and assist with the onboarding process. Ensure all documentation, forms, and KYC/AML requirements are complete and compliant. Coordinate with internal departments (e.g., risk, legal, operations) to ensure smooth and timely onboarding. Serve as the first point of contact for newly onboarded merchants or partners during the initial activation phase. Provide support related to platform usage, transactions, training, and issue resolution. Monitor performance during the early stages of the merchant lifecycle and flag issues to relevant teams. Maintain accurate records of acquisition activity and onboarding progress in CRM or internal systems. Gather feedback from partners and escalate improvement opportunities to product or operations teams. Assist in preparing acquisition and performance reports for management.
Develop strategy for Digital Partnership. Liaise with payment gateway and benefit of digital partnership to align with new digital product and services. Write a plan, strategy and achievement to control on digital partnership to delivery product and complete on target agreement follow the plan. Manage Manual, procedure and digital partnership products/services profitability and growth. Create and maintain documentation on partnership agreement and processes. Manage new client implementations digital partnership implementations handling all associated interactions with processors and other third-party providers. Work with sales and marketing team on sale target and marketing related activities including campaign and promotional to promote digital partnership. Work closely with the Compliance, Risk and Strategy & Planning team to roll out new projects/procedures. Review and handle reported complaints and issues related Digital Business products/service. Perform basic troubleshooting and handle the operations of different systems / applications, and report any errors or bugs and participate in work around and applying solutions.
Create effective referral networks relationships with internal staff, existing customers, business networks group, to broadly promote and sell the Banks’ products and services. Identify target customers and acquire new customers (individual and corporate) through established network referrals, sourcing, and meeting the customer. Understand customer’s needs and challenges to recommend customer a banking’s products and services that most fit. Cross selling to customer other products and services. Create and maintain good relationship with customers, provide customers with convenience and friendly services. Study competitors’ pricing, products, and services, and how they are performing, make an effective plan to gain the market share. Participate in the bank’s marketing and acquisition campaigns to promote and sell the products and services. Coach and train the new hires AM, Deposit Relationship. Daily schedule to meet clients. Reporting Daily, Weekly, Monthly. Perform other tasks as assigned by supervisor.