Báo cáo thành công

1. Requirements Gathering & Analysis

• Gather, analyse, and document business and system requirements from relevant stakeholders across departments.

• Clarify business pain points, objectives, dependencies, and expected outcomes for proposed digital solutions or enhancements.

• Ensure requirements are complete, practical, and aligned with operational and business priorities. 

2. Functional Specifications & Business Translation

• Translate business needs into clear functional requirements and structured specifications for technical teams and vendors.

• Break down requirements into manageable features, acceptance criteria, and implementation-ready inputs.

• Support alignment between business expectations and technical feasibility.

3. Process Mapping & User Stories

• Create user stories, workflows, and process diagrams including AS-IS and TO-BE states to support solution design and improvement.

• Identify process gaps, inefficiencies, and control points across workflows.

• Recommend structured improvements to business processes or system logic.

4. Cross-Functional Collaboration & Delivery Support

• Collaborate with UI/UX designers to ensure user-centric, practical, and intuitive solution design.

• Work with developers and vendors to clarify requirements during implementation and resolve ambiguity promptly.

• Support project coordination, dependency tracking, and delivery follow-up to help ensure timely rollout of features.

5. Testing, Validation & Change Control

• Participate in system testing and user acceptance testing (UAT) to ensure delivered solutions meet agreed business requirements.

• Document test scenarios, expected outcomes, defects, and business sign-off points.

• Support change tracking and maintain proper documentation for all requirements, revisions, and approvals.

6. Documentation, Reporting & Continuous Improvement

• Maintain organized documentation for requirements, meeting notes, process diagrams, changes, and release-related records.

• Provide status updates and analysis support for management or project reviews as assigned.

• Continuously identify opportunities to improve requirement quality, business processes, and solution delivery discipline.

• Other tasks as assigned and agree by Line Manager.

Education & Qualification:

• Bachelor’s degree in Information Systems, Computer Science, Business Administration, Management Information Systems, or related field is preferred.

Experience (Essential)

• 3+ years of experience as a Business Analyst, Systems Analyst, Product Analyst, or similar role supporting digital or technology projects.

• Strong ability to gather, analyse, and document business and system requirements clearly.

• Experience creating user stories, workflows, process maps, and functional specifications.

• Experience working with cross-functional teams including design, development, operations, and business stakeholders.

Experience (Highly Preferred)

• Experience in fintech, digital products, banking, telecom, or regulated technology environments is an advantage.

• Experience using tools such as Jira, Confluence, Figma collaboration, Visio, Lucidchart, or equivalent is an advantage.

• Experience supporting UAT, release readiness, or vendor-managed implementation is an advantage.

Skills & Competencies

• Strong analytical thinking and structured problem-solving capability.

• Strong written and verbal communication skills; able to translate between business and technical language.

• Strong documentation discipline, attention to detail, and follow-through.

• Collaborative mindset with ability to manage multiple stakeholders and priorities.

WORKING CONDITIONS

• Role is office-based and may require extended hours during key project milestones, testing cycles, or release periods.

• Strict confidentiality is required when handling internal business requirements, customer related information, and pre-release project documents.