Customer Support Officer in Phnom Penh

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Customer Support Officer

(Customer Relation Officer)

Credit Bureau Cambodia CBC

Doun Penh | Phnom Penh

1 Bài đăng

Nộp đơn ở đây

Hồ sơ công ty Công việc từ công ty này 3

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Customer Support Officer

Credit Bureau Cambodia CBC, Doun Penh | Phnom Penh

Nộp đơn ở đây

Customer Support Officer

Credit Bureau Cambodia CBC

Nộp đơn ở đây

Customer Support Officer

(Customer Relation Officer)

Credit Bureau Cambodia CBC

Cambodia - Phnom Penh

Doun Penh | Phnom Penh

1 Bài đăng

Hôm nay

Nộp đơn ở đây

Mức độ kinh nghiệm

Entry Level

Chức năng công việc

Customer Service, Support

Ngành nghề

IT/Computer

Trình độ học vấn tối thiểu

Bachelor Degree

Loại công việc

Full Time

Mô tả công việc

A Fantastic Opportunity for ...

Handle and resolve the customer inquiries and complaints
Identify issue and provide accuracy information to member
Handle all incoming and outgoing correspondents’ emails/phones to/from member
Ensure all inquiries, comments, complaints, and action taken are logged
Take action and follow up the members on data upload issues, outdated account, duplicated account, late upload or no enquiry etc. for Consumer and Commercial
Process customer requests/orders/changes/returns according to procedures and/or guidelines
Identify the system issues of Bureau Stream and work with related unit/department to fulfill the gap
Manage and maintain the pending of request
Assist in development forms, guidelines or procedures for Customer Support Unit
Conduct the refresher training to existing CBC members
Weekly tracking on the unsolved issues
Monthly report of the issue handling
Other tasks assigned by supervisor

Mở Đi

Male/Female

Yêu cầu công việc

Degree or relevant professional qualifications in Business, Finance or Management
At least 1 year experiences with financial institutions
Demonstrates the ability to be proactive & take the initiative to pay attention to detail
Good oral and written communication skills in English
Ability to interact effectively and collaboratively both internally and externally
Strong interpersonal skill, self-motivated, and be a team player
Honesty, reliability, and a commitment to strict confidentiality
Ability to work under pressure with deadline
Excellent knowledge of Ms. Office