Supervising daily cargo customer service operations both document and system. Handling customer inquiries, complaints, and shipment updates. Dealing with airline, stakeholder to ensure smooth operation. Working on shift rotation.
Lead Handling Agents (HA) Team to performs well loading and unloading. Oversea HA team when handle the import & export cargo at each workstation (import or export). Checking and verifying Cargo Handling process to ensure running smoothly. Dealing with customers/ authority in a good courtesy. Working on the shift rotation.
Leading procurement and contract management. Ensuring supplier performance and strategic relationships to enhance airport efficiency, service quality, and accountability in third-party services. Managing end-to-end procurement for key services, including market research, tendering, and contract award. Identifying and maintaining qualified providers, preparing contract frameworks and tender documents, and defining performance requirements, KPIs, and SLAs. Providing data-driven recommendations, evaluating proposals for value and risk, and leading negotiations to protect the airport interests. Building and managing the supplier relationships as the main OPD contact and ensuring the clear communication and performance alignment. Overseeing contract administration to ensure compliance, maintaining a central repository of documents, and advising stakeholders on contract terms and performance metrics. Identifying and reporting the risks and opportunities to optimize cost, value, and performance throughout the contract lifecycle. Liaising with Finance, Legal, and Operational departments to align procurement with operational goals, and providing insights into costs and performance.
The Route Development Analyst supports the airport’s growth and network by analyzing market trends, developing forecasts, and providing data-driven insights. This role helps identify new route opportunities, improve current services, and support partnerships with airlines through strong analytical and business understanding. *Responsibilities: - Route Development & Market Analysis : Identify new route opportunities through passenger, traffic, and airline performance analysis Monitor aviation trends and evaluate route viability using industry data Prepare business cases, proposals, and support airline negotiations Support cargo development by identifying freight opportunities and engaging stakeholders - Data Analysis & Forecasting : Analyze passenger, cargo, and airport data to generate insights Build forecasting models for demand, revenue, and capacity trends Create dashboards and reports using BI tools (Power BI, Tableau, Excel) Develop KPIs to monitor route performance and post-launch results - Stakeholder Support : Collaborate with internal teams on strategic airport initiatives Provide analytical insights to stakeholders (government, tourism, partners) Present clear data insights to senior management - Reporting : Produce regular traffic reports and market intelligence updates Maintain accurate databases and ensure data integrity
Collect, analyze and interpret data related to the airports activities; Identify opportunities and risks, across airlines and markets and recommend priorities; Build accurate forecasts, identify development options to improve insight and lead market research effort; Drive optimization of non-aero revenue through analysis and present recommendations to improve category mix and performance management; Build models to identify proactive indicators on market and business trends; Interface with all levels of the organization to build and present recommendations; Develop and continuously improve Pitch Packs and other customer documentation tailored to individual airlines or partners using a range of media; Design and deliver presentations to existing airlines focused on Cambodia and identified opportunities to drive traffic measured by professional and timely presentations ready for all airline engagement; Support Commercial team in negotiations.
Supervising passenger information services, counters, digital devices, fixed signage. Overseeing all terminal cleanliness activities. Liaising with the Airlines, Authorities, and other related personnel to ensure the smooth operations of Airport Terminal. Working on shift rotation.