Sales & Business Development • Develop and implement sales plans to achieve company revenue and business targets. • Identify and develop new customers and business opportunities. • Build and maintain strong, long-term relationships with customers. • Visit customers and understand their logistics and freight forwarding needs. • Promote CFA's air freight, sea freight, land transportation, customs clearance, warehousing, and related services. • Follow up on sales leads, quotations, and business opportunities to convert them into actual shipments. Sales Team Management • Lead and support the sales team to achieve monthly and annual targets. • Set clear sales targets and KPIs for team members. • Monitor sales performance and provide coaching and guidance. • Support the team in handling important customers and difficult sales situations. Pricing & Customer Support • Coordinate with Operations and other departments to provide suitable solutions to customers. • Review and negotiate freight rates and service pricing with customers. • Monitor market rates and competitor activities. • Ensure quotations are competitive and commercially reasonable. • Support the sales team with complex customer inquiries and pricing matters. Sales Reporting & Planning • Monitor sales performance, revenue, customer development, and business opportunities. • Prepare weekly and monthly sales reports for management. • Provide market feedback and competitor information to management. • Participate in developing annual sales plans and strategies. Cross-Department Coordination • Work closely with Operations, Customs Clearance, Finance, and other departments to ensure smooth shipment execution. • Follow up on customer issues and coordinate with relevant departments for timely solutions. • Maintain good communication between Sales and Operations to ensure a positive customer experience.