Reporting to: Board of Director Responsibilities: • Develop and implement commercial strategies according to company goals and objectives aiming to accelerate growth. • Conduct market research and analysis to create detailed business plans on commercial opportunities (expansion, business development etc.). • Understand the requirements of existing customers to ensure their needs are being met. • Act to acquire new customers and manage client relationships (new and existing). • Collaborate with and coordinate diverse teams (marketing, sales, customer service etc.). • Build and maintain profitable partnerships with key stakeholders. • Monitor performance of commercial activities using key metrics and prepare reports for senior management. • Assist in setting financial targets and budget development and monitoring. • Oversee and implementing sales & marketing plans. • Oversee and manage training programs for sales and marketing team members. • Regularly monitor KPI’s for sales and marketing team members to ensure they meet their targets. • Manage weekly & monthly sales and marketing reports for BOD. • Creating techniques to attract prospective customers and keeping the current ones. • Other tasks assigned by BOD.
Responsibilities: Customer Service: • Handle customer inquiries via phone, email, chat, or other communication channels regarding shipments, delivery status, rates, and service offerings • Process customer orders, bookings, and shipment documentation accurately and timely • Coordinate with Internal & External teams to ensure smooth shipment flow • Track and monitor shipment status; proactively update customers on delays, changes, or issues • Resolve customer complaints, claims, and service issues professionally and efficiently • Maintain accurate customer and shipment records in internal systems • Prepare and verify logistics-related documents such as delivery orders, invoices, and shipment reports • Ensure compliance with company procedures and service standards Pricing Management: • Develop and maintain pricing models and strategies aligned with company objectives. • Analyze market trends, competitor pricing, and cost structures to ensure competitive positioning. • Review and update pricing policies regularly. Sales Support: • Prepare accurate and timely quotations for customers and Account Managers. • Coordinate with operations, finance, and logistics teams to ensure feasibility and profitability of proposals. • Respond to customer inquiries related to pricing and quotations. • Support Account Managers in negotiations by providing pricing analysis and recommendations. • Assist in contract preparation and documentation.