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East Buy Co., Ltd

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Verified or Registered as Real.
This Company has been
Verified or Registered as Real.
关于 East Buy Co., Ltd

雇主详情

  • 类型: Direct Employer
  • 行业: Internet Services, Logistics/Transport
  • 员工数量: 21 to 50

地址

East Sen Sok Condominium, 9th Floor, Room F9-06, St 1932, Ouknha Veng, NA, Phnom Penh Thmei, Sen Sok, Ph,Phnom Penh, Cambodia

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All East Buy Co., Ltd Jobs
A. Merchant Acquisition ● Identify and approach potential merchants (restaurants, cafes, local food vendors) ● Achieve monthly target of new merchant sign-ups ● Present EAST BUY value proposition and partnership benefits ● Negotiate commercial terms and agreements B. Merchant Onboarding ● Ensure merchants are fully onboarded into the system ● Upload menus, pricing, photos, and operational details ● Train merchants on how to use the EAST BUY merchant app ● Ensure 100% readiness before going live C. Merchant Activation & Performance ● Drive merchants to receive ● Monitor daily performance (orders, cancellations, preparation time) ● Support merchants to improve sales and operations ● Ensure menu quality and availability D. Relationship Management ● Maintain strong relationships with merchants ● Act as the main contact between merchant and EAST BUY ● Handle merchant issues, complaints, and feedback ● Conduct regular merchant visits E. Market & Competitor Analysis ● Track competitor activities (Grab, Foodpanda, WOWNOW, E-Get) ● Identify market trends and customer demand ● Suggest new merchant categories and opportunities F. Reporting: ● Daily/Weekly reporting on: - New merchants signed - Active merchants - Merchants receiving orders - Merchant performance issues
1. Customer support •Answer customer questions (chat, email, phone) •Help with orders, payments, delivery issues •Provide product or service information 2. Handle complaints & problems •Resolve customer complaints •Investigate issues (late delivery, wrong item, refund •problems) •Escalate complex cases when needed 3. Customer relationship management •Build good relationships with customers •Maintain customer records (CRM systems) •Follow up to ensure satisfaction 4. Process improvement •Analyze feedback and recurring issues •Suggest improvements to service processes •Help optimize customer experience • Build good relationships with customers • Maintain customer records (CRM systems) • Follow up to ensure satisfaction 👉 Strong communication helps retain customers
•Oversee daily fleet operations (vehicles + drivers) •Monitor fuel usage and reduce costs •Ensure all vehicles follow legal/regulatory requirements •Track vehicle performance, breakdowns, and usage data •Maintain records, reports, and fleet systems •Make sure all vehicles are working •Assign drivers and routes •Fix issues when a vehicle breaks down •Track fuel and reduce costs
East Buy Co., Ltd 奖项