ERM, Governance & BCM: Support implementation and review of Enterprise Risk Management (ERM) and Business Continuity Management (BCM) frameworks. Insurance Risk Management: Identify, assess, monitor, and report key insurance risks, including underwriting, claims, investment, liquidity, market, operational, regulatory/compliance, strategic, ESG, reputation, external, third-party & counterparty risk and emerging risks. Audit & Regulatory: Identify key issues from internal audit, external audit, and regulatory reports that require capacity building. Risk Assessment & Controls: Conduct risk assessments with relevant departments; assess risks from new products, systems, initiatives, and material changes; identify controls and monitor mitigation actions. Risk Analytics & Reporting: Collect and analyze risk data, exposures, trends, KRIs, and thresholds; prepare risk reports; escalate significant and emerging risks. Risk Incidents & Escalation: Record and support investigation of risk incidents; monitor corrective/preventive actions and escalate significant or unresolved matters. BCM & Risk Awareness: Support BCM testing, continuity planning, risk awareness, and training initiatives across the company. Other Support: Provide risk management support to relevant committees, including bidding, procurement, and asset disposal activities; maintain ERM tools and perform other duties assigned by management. Review of policies & manuals from other departments. Perform other tasks assigned by the Unit Manager/Chief Risk Officer.
Coordinate the assessment, placement and renewal of LOLC Cambodia’s own insurance coverage, working with the relevant departments and approved insurers or brokers. Recommend coverage and insurer selection to the authorized approvers, subject to procurement procedures and delegated authority. Recommend corporate insurance coverage, insurer selection and purchases to the authorized approvers. Commitments and purchases must comply with procurement procedures and delegated authority. Conduct an annual review of LOLC Cambodia’s corporate insurance arrangements, and additional reviews following material changes in assets or operations, in consultation with Finance, Risk, HR, IT and other relevant departments. Assess the adequacy of sums insured, coverage limits, exclusions and deductibles; identify uninsured or underinsured exposures; and review outstanding corporate claims and their settlement progress. Submit findings and recommendations to authorized management, with named responsible persons and deadlines for agreed actions. Develop and implement LOLC’s bancassurance strategy, annual business plan, product roadmap, budget, sales targets, and resource plan. Identify opportunities to increase insurance revenue, customer protection, and product penetration among LOLC clients and the wider public. Design distribution models across branches, direct sales, digital channels, referral networks, and strategic partners. Explore embedded insurance, SME insurance, agriculture insurance, health, personal accident, motor, property, travel and other affinity products where commercially and regulatorily appropriate. Identify, assess, negotiate, and establish partnerships with reputable life, general, and microinsurance companies, insurance brokers, agents, intermediaries and other distribution partners, Review and negotiate commissions structures, revenue sharing arrangements, partner remuneration, incentive scheme service standards, customer benefits, claims support, technology integration, marketing support, and performance targets with partners to ensure they are commercially sustainable, regulatorily compliant and aligned with customer interests. Lead the strategic partnership and joint business plans for credit life, life, and other suitable microinsurance products. Integrate credit life insurance into lending processes with clear disclosure of whether cover is compulsory or optional, who is insured, the insured events, benefits, exclusions, premiums and who receives any claim payment. Explain how claim proceeds are applied to the outstanding loan and how any remaining benefit is paid, where applicable under the policy. Obtain and document the required customer consent and check customer understanding. Manage a diversified portfolio covering credit life, individual and group life, personal accident, health-related, motor, property and fire, agriculture-related, microinsurance, and other relevant products. Work with partners to offer simple, affordable, accessible, and customer-friendly products. Assess and document whether each distributed product meets the needs of its intended customers, provides affordable and appropriate protection, and delivers customer value. Use customer feedback, checks of customer understanding, claims experience and cancellation and renewal trends to recommend improvements to partner insurers. Develop sales strategies and set targets by product, branch, channel, region, and customer segment. Develop referral and lead-generation mechanisms and direct-to-public sales within LOLC Cambodia’s authorized bancassurance scope. Design staff incentive programs that balance sales volume and commission income with sales quality, product suitability and customer outcomes. Include measures of customer understanding, substantiated mis-selling complaints and avoidable cancellations, with incentive adjustments subject to approved policies.” Monitor sales performance and corrective actions; replicate successful practices across the network. Establish service standards and customer-friendly processes for enrollment, policy issuance, inquiries, renewals, cancellation, complaints, and claims. Develop policies, procedures, workflows, controls, and service standards covering policy administration, premium collection, reconciliation, renewals, claims support, and reporting. Coordinate the required Legal, Compliance and Risk reviews and ensure that all necessary internal and regulatory approvals are obtained before launching or materially changing bancassurance products, distribution arrangements or activities. Establish and report customer value and service indicators alongside commercial performance, including: Claims paid relative to premiums, using partner insurer data and interpreting results byproduct, coverage period and maturity; Claim settlement times, rejection rates and reasons for rejection; Cancellation, renewal and complaints trends, including complaint resolution times; Customer understanding of benefits, exclusions, premiums and claims procedures, assessed through periodic customer checks; Evidence that products meet the needs of their intended customers. Agree data-sharing and reporting arrangements with partner insurers, investigate adverse trends and track corrective actions with named responsible persons and deadlines.” Build, lead, coach, and develop the bancassurance team, with clear structures, responsibilities, objectives, KPIs, and development plans.