The Head Chef will be responsible for all aspects of kitchen operations including but not limited to: Ensuring high quality & consistency of food items while keeping to the minimum turnaround time; Leading and figuring out each kitchen team’s function; Conducting regular department meetings; and Instilling discipline to the team member. Admin and Inventory management: Working with the Kitchen team, the Head Chef will check that the kitchen is always up to stock so that all dishes are constantly available, costing of the dishes, and reviewing daily & monthly reports to provide reliable data to the management. Kitchen management, Hygiene & Quality Control: Leading kitchen team members for high levels of cleanliness, implementing and upkeep of hygiene & safety standards, and provision of training to team members. Internal Working Relationships: You will be working under the supervision and management of the Hostel General Manager, while coordinating with the service team member for efficient and timely deliveries, as well as running your own kitchen team member. You will also be working with the different department heads for daily operational issues. Main duties and responsibilities: Lead and handle overall operation of kitchen and team member Cooks guests' orders according to their preferences Employs food safety best practices and makes sure that all kitchen team members do the same Acts with appropriate caution in a dangerous environment where there are knives and high-temperature surfaces Selects choice ingredients that will give dishes the best flavor Coaches the sous chef and other members of the kitchen team member, so they perform at their best Determines how much food to order and maintains an appropriate supply at the kitchen Keeps up with trends in cooking and the restaurant business to ensure that guests have a positive experience Works quickly and accurately during busy periods, such as weekends and evenings Occasionally takes on extra duties, such as cleaning, when the kitchen is short-staffed or the restaurant is particularly busy Working on financial budgets e.g. food costing, kitchen accounting, P&L reports Working with management to develop and maintain updates on menu and the marketing plan Achieve Kitchen business goals Leading each team member’s performance Provide training, mentorship and development of all kitchen team member Hygiene, safety and presentation in front and back of house
Greet and welcome guests as soon as they arrive at the hostel Answer, screen, and forward incoming phone calls Manage online and phone reservations Checking guests in and out Verify guest payment methods Assist with administrative and clerical tasks as needed Keep a tidy and orderly workspace
MAIN SCOPE AND PURPOSE: The Property Accountant is responsible for accurate, timely management of accounts receivable and accounts payable for the property, ensuring correct posting, reconciliation, and reporting in line with company policies and local regulations. Main duties and responsibilities: Accounts Receivable (AR) Issue invoices, post revenue and deposits, and maintain guest/company billing records. Reconcile daily cash, card, POS and direct-billing transactions. Monitor receivables aging, follow up on outstanding balances and escalate delinquencies. Prepare monthly AR reports and support credit-control procedures. Accounts Payable (AP) Receive, verify and code supplier invoices; prepare payment runs and ensure timely payments. Reconcile supplier statements and resolve discrepancies. Maintain AP records, vendor files and approval workflows. Month-end & Reporting Assist with month-end close: accruals, prepayments, suspense clearing and reconciliations. Prepare AR/AP schedules for finance consolidation and audit. Support preparation of property-level financial reports and cashflow statements. Controls & Compliance Ensure adherence to internal controls, company procedures and tax/NSSF/regulatory requirements. Maintain accurate ledgers and documentation for audits. Collaboration & Administration Work closely with Front Office, Sales, Purchasing and Operations to resolve billing/payment issues. Support budget tracking, petty cash reconciliations and ad-hoc finance queries. Assist with supplier onboarding and bank payment setups.
Preparing alcoholic or non-alcoholic beverages for the bar and patrons Interacting with customers, taking orders, and serving snacks and drinks Assessing bar customers’ needs and preferences and making recommendations Plan and present bar menu Restock and replenish bar inventory and supplies Stay guest-focused and nurture an excellent guest experience Comply with all food and beverage regulations
Train housekeeper team member on cleaning and maintenance tasks Oversee team member daily Check rooms and common areas, including public and lounge areas, for cleanliness Schedule shifts and arrange for replacements in cases of absence Establish and educate team members on cleanliness, tidiness, and hygiene standards Motivate team members and resolve any issues that occur on the job Report issues of maintenance and malfunctioning appliances to the General Manager for quick repair to ensure guests' comfort and satisfaction Monitor and replenish cleaning products stock, including floor cleaner, bleach, and rubber gloves, and others cleaning equipment to be placed in safekeeping Participate in large cleaning projects as required Ensure compliance with safety and sanitation policies in all areas Respond to customer complaints and special requests in line with the General Manager
Preparing alcoholic or non-alcoholic beverages for the bar and patrons Interacting with customers, taking orders, and serving snacks and drinks Assessing bar customers’ needs and preferences and making recommendations Plan and present bar menu Restock and replenish bar inventory and supplies Stay guest-focused and nurture an excellent guest experience Comply with all food and beverage regulations
Train housekeeper team member on cleaning and maintenance tasks Oversee team member daily Check rooms and common areas, including public and lounge areas, for cleanliness Schedule shifts and arrange for replacements in cases of absence Establish and educate team members on cleanliness, tidiness, and hygiene standards Motivate team members and resolve any issues that occur on the job Report issues of maintenance and malfunctioning appliances to the General Manager for quick repair to ensure guests' comfort and satisfaction Monitor and replenish cleaning products stock, including floor cleaner, bleach, and rubber gloves, and others cleaning equipment to be placed in safekeeping Participate in large cleaning projects as required Ensure compliance with safety and sanitation policies in all areas Respond to customer complaints and special requests in line with the General Manager
The Hostel Manager will assist the GM in a strategic and creative approach to ensuring the best possible guest and team member experience. They will be an ambassador of the brand, exemplify the company's core values, lead with passion and in a way that empowers team members to optimize performance across all departments. They will assist the GM for oversee the management of the hotel's facilities, being accountable for high standards of housekeeping and for project managing maintenance works. They will also be responsible for growing accommodation bookings, optimizing occupancy, including preparing financial projections, and monitoring and reporting on sales performance. ● Assist the GM in day to day operations ● Assign duties to Head Of Departments and observe performance to ensure standards are being kept 40% - Management support: Assisting the GM with daily activities as well as long term projects to ensure that hostel targets are being reached and customer satisfaction is consistently high. The GM will delegate the tasks accordingly 10% - Accounting & reconciliation: Oversee and double check account reconciliations, making sure that there are no anomalies, and that all cash matches sales. 25% - Management & supervision: Assist the GM in management and supervision of all departments, ensuring all standards are being met and kept. Supervise employee / customer relations and interactions, monitor attitudes, abilities, and progress, while providing recommendations on any corrective actions to the GM. 25% - Departmental communication: Be proactive in communicating between employees and management, being approachable for staff to confide in to help avoid and solve any unnecessary internal issues or conflicts. Bring any issues related to employees, such as operations, working conditions and happiness, to the attention of the management. The same goes for customers and any complaints or recommendations they might have. Internal working relationship: You will be working directly with the GM, as well as interacting with all employees in each department. ● Assist GM in delivering training ● Selects or assists in the selection of hostel staff and completes all new hire paperwork and ensures the updating of the company HRMI system. ● Maintains accurate records including cash flows sheet, guest floor limit, AR aging reports, direct billing etc. ● Adheres to all franchise and company procedures and regulations as well as standard operating procedures. ● Ensure full compliance to Hostel operating controls, SOP’s, policies, procedures and service standards. ● Assist GM in key property issues including capital projects, customer service and refurbishment. ● Performs daily, weekly and monthly property inspections. ● Builds strong working relationships and communications with hostel staff, HOD's and other departments to ensure maximum operating effectiveness and fulfillment of special event needs. ● Audits on par stock on all areas to make sure that all required hostel supplies are ordered and stocked in advance. ● Provide effective leadership to hostel team members. ● Ensures effective, timely, and accurate communications flow with regard to hostel policies and procedures. ● All other duties as assigned by the GM or Management. ● Oversees reception and all tasks and responsibilities associated with that role
Update Dashboard for each property POS controlling and setting up with new items, promotions, discount and other requirements from other properties. Issue the Invoice for the group booking and another group similar to the group booking Monthly Bank Reconciliation (assigned by RFH) Monthly AR BS Reconciliation Guest Refund Process Monthly Inventory Count “End of month MMPP House Keeping dept.” Daily Sales reconciliation (F&B and Accommodation) Posting daily sales (F&B and Accommodation) in Xero accounting system. Support all properties if there are any problems with AR reconciliation Another work assigned by RFH Finance and accounting certificate or similar certificate Other POS experience