លក់សេវាកម្មអ៊ីនធឺណិតតាមផ្ទះដល់អតិថិជនគោលដៅ បង្កើនទំនាក់ទំនងជាមួយអតិថិជនគោលដៅ និងស្វែងរកអតិថិជនថ្មី ប្រមូលមតិកែលម្អលើទីផ្សារនិងរាយការណ៍ទៅអ្នកគ្រប់គ្រង ផ្សព្វផ្សាយសេវាកម្មអ៊ីនធឺណិត Smart@Home ដល់អតិថិជនជារៀងរាល់ថ្ងៃ ដោះស្រាយបញ្ហាជូនអតិថិជន និងផ្ដល់ព័ត៌មានផ្សេងៗនាពេលចាំបាច់
Service Delivery Execution: Activation, Maintenance, and Retirement: Take over signed-off solution designs and project scope from Solution Architects. Develop and execute detailed project plans, including timelines, milestones, and resource allocation. Enabler for enterprise services, including but not limited to, Connectivity, Mobility (Postpaid), Fleet Management, API, Insights & Analytics, Managed Service (e.g. Managed Wi-Fi), Cybersecurity (GSOC, Clean pipe), SaaS (Office 365, CloudPBX), and others Oversee deployments such as network rollout, enterprise service provisioning, and system/software integration. Review requirement documents, define hardware requirements, and generate LLD Prepare detailed solutions, costing study, and offers to meet B2B new service requirements by working with Sales, Procurement, and technical team stakeholders Accountable for high quality service support functions, maintaining high performance levels for service-related processes, and implementing improvement activities wherever necessary Ensuring future demand from growth and projects is understood and factored into capacity plans. Responsible for internal and third-party service reviews, covering performance, and service improvements Responsible for ensuring the effective design, creation and delivery of training on existing and new technology services and new user induction Conduct regular service reviews and drive service performance improvements. Customer Service Operations & Support: Efficiently carry out Change Request in accordance with best practice following CR guideline Taking ownership of critical incidents, change requests, and escalation processes by coordinating with resolution parties, and establishing effective communication between stakeholders for post-incident reviews. Diligently provide customer service back-end support through handling 365-days 24/7 customer complaints, including effective periodic service testing, etc. Create and maintain reports, dashboards, and other data visualization to communicate findings with stakeholders that support business decisions. Coordinating rollout and delivery managers to ensure the delivery of services to clients and coordinate the efforts of different teams to ensure that services are delivered in a timely and efficient manner. Project Management & Implementation: Create complex project plans, perform impact analyses, solve/work high impact prob-lems/projects, and provide resolution to restore services timely based on SLA. Lead and support projects internally and/or cross-functionally Support Procurement processes involved in new acquirement for finding the best possible procurement solutions in cost and technical effective manners The Service Delivery Lead is responsible for producing and overseeing key work output documents including solution designs, project plans, root cause analyses, and related service delivery documentation – such as:Strategic Business Unit (SBU) Support:Support Enterprise business units Customer Experience support Service Policy and Provisioning management BCM, Asset, Inventory Support in managing CAPEX/OPEX, P/L within own domain Ensure ongoing compliance with Regulatory, Risk and Compliant requirements Act as SME to senior stakeholders and other team members in cross-functional settings Working in close coordination with direct manager and providing regular reports to ensure alignment, prevent gaps, and avoid execution errors Solution low-level design LLD - with architecture diagram, Detailed Project implementation plan (PIP) - resources, milestones & timelines, Site survey reports, installation & configuration docs, Test & Acceptance Plan (ATP) + signed UAT, CR, Go-Live & Rollout ReportsPricing & Quotation sheets SLA & Performance Report (monthly/quarterly) Incident & Problem Reports/RCA report, Trouble Ticket Customer Knowledge Base (FAQs, user guides, training manuals) Relevant tracker reports SLA & Quality Assurance: Monitoring service performance: Service Delivery Managers track and monitor the performance of services, identify areas for improvement, and implement changes as needed. Collaborate with internal and third-party teams to ensure actions are taken and completed to protect and improve services Provide regular and accurate management reporting on Service Delivery Performance Act as the Champion for Service Delivery, working across business functions to provide effective communication on Service Delivery matters Ensuring compliance with service level agreements are met, and that the services provided meet the required quality standards. The role has to confirm rebate calculation of service outage against valid contract. This task requires to collab with respective team. Build and manage a high-performing Service Delivery team. People and Leadership: Building and maintaining high-performing teams, fostering a positive working environment Manage and cultivate a high-performing team, investing the time to ensure sufficient team utilization and productivity, providing technical/strategic directions to team members Coordinate and lead cross-functional teams, including vendors, subcontractors, and internal resources Effectively recruit, manage, coach, develop, and mentor the Service Delivery team as a whole Continuously improving processes: Service Delivery Managers continuously evaluate and improve processes to ensure that services are delivered efficiently and effectively. Compliance: Manage risks, issues, and escalations throughout the delivery lifecycle. Support developing SOP and policies in collaboration with internal teams Responsible for ensuring compliance with Service Level Agreement To/For Responsible for related-asset inventory management processes utilizing ASM tool Ensuring stringent compliance with SOP and policies as applicable to own areas Ensuring that systems, SOPs, and methodologies are in place to support outstanding service delivery Strategic Business Unit Support: Support Enterprise business units Customer Experience support Service Policy and Provisioning management BCM, Asset, Inventory Support in managing CAPEX/OPEX, P/L within own domain Ensure ongoing compliance with Regulatory, Risk and Compliant requirements Act as SME to senior stakeholders and other team members in cross-functional settings Working in close coordination with direct manager and providing regular reports to ensure alignment, prevent gaps, and avoid execution errors
បើកបររថយន្តក្រុមហ៊ុន Smart ដែលមានមូលដ្ឋាននៅភ្នំពេញ ដោយមានការធ្វើដំណើរទៅខេត្តម្តងម្កាល។ បើកបររថយន្តក្រុមហ៊ុនដោយប្រុងប្រយ័ត្ន និងយកចិត្តទុកដាក់ ដើម្បីធានាសុវត្ថិភាពរបស់អ្នកដំណើរ និងអនុលោមតាមច្បាប់ ចរាចរណ៍កម្ពុជា និងគោលការណ៍រថយន្តរបស់ក្រុមហ៊ុន។ ជួយកិច្ចការរៀបចំកាលវិភាគធ្វើដំណើររបស់ CxO និងក្រុមគ្រួសារ CxO សម្រាប់ការធ្វើដំណើរប្រចាំថ្ងៃ។ កត់ត្រាប្រតិបត្តិការរថយន្ត រួមទាំងចំងាយបើកបរ ដំណើរបេសកកម្មនៅក្នុងសៀវភៅកំណត់ហេតុ។ បើកបរតាមកំណត់ល្បឿន និងកែសម្រួលល្បឿនដោយផ្អែកលើបរិស្ថាន (ស្ថានភាពផ្លូវ ស្ថានភាពអាកាសធាតុ ការងារជួសជុលផ្លូវ ចរាចរណ៍ ឬហានិភ័យផ្សេងទៀតដែលទាក់ទងនឹងបរិស្ថានក្នុងតំបន់)។ ប្រើប្រាស់ស្មាតហ្វូន និងរាយការណ៍តាមរយៈកម្មវិធី Telegram/WhatsApp និង/ឬតាមរយៈប្រព័ន្ធគ្រប់គ្រងដែលផ្តល់ដោយ Smart។ ត្រួតពិនិត្យស្ថានភាពរថយន្តប្រចាំថ្ងៃ និងប្រចាំសប្តាហ៍ និងរាយការណ៍ទៅប្រធានគ្រប់គ្រងឡាននៅពេលចាំបាច់។ រាយការណ៍ពីគ្រោះថ្នាក់ទាំងអស់ ការប៉ះទង្គិចគ្នា និងស្ថានភាពគ្រោះថ្នាក់ដែលបានសង្កេតឃើញទៅប្រធានគ្រប់គ្រងឡាន។
Are you passionate about driving business growth and building strong partnerships with corporate clients? We’re looking for a dynamic and strategic leader to take on the role of Head of Enterprise Sales — a position that plays a key role in shaping Smart’s enterprise business strategy. You’ll lead our B2B sales direction, create impactful go-to-market strategies, and strengthen Smart’s position as the preferred digital partner for Cambodia’s enterprise customers. This role combines leadership, strategy, and innovation to accelerate business growth and deliver exceptional value to our corporate partners. What You Will Do Develop and execute the Enterprise Sales strategy in alignment with the company’s overall business direction. Lead, inspire, and develop the enterprise sales team to achieve revenue, profitability, and market share growth targets. Drive acquisition of new corporate customers while expanding and nurturing existing relationships. Oversee sales planning, key account management, and contract negotiation for enterprise clients. Collaborate with internal teams (Marketing, Product, and Finance) to deliver tailored solutions for corporate segments. Identify emerging market trends and innovative sales opportunities to maintain a competitive edge. Manage budgets effectively to ensure optimal resource allocation and spending efficiency. Ensure compliance with Smart’s code of conduct, internal guidelines, and governance standards.
The incumbent is responsible for leveraging the expertise in cyber security solutions and busi-ness development to identify customer needs, design tailored solutions, and drive sales growth within the cyber security domain. You will act as a trusted advisor, translating complex tech-nical requirements into actionable solutions that deliver on customer objectives. You will also play a key role in crafting compelling proposals and presentations, ensuring successful client engagement. Proven track record in Pre-Sales, IT Outsourcing, Marketing and Alliances Core Competence in Business Development in the area of “Cyber Security Solutions” for Infrastructure (Datacenter, End User, Network, Cloud and Mobility) and/or managed security services-based engagements. Building a trusted relationship with customers as a Trusted Advisor for Cyber Security; identifying and analyzing customer challenges and specific technical and business requirements; proposing customer-specific solutions, starting with the selection of technologies and products, through solution scoping, to the business case, including a TCO and ROI analysis, to create the highest possible customer satisfaction. Translating requirements and proposed solutions into concrete service packages; representing the client and their requirements to internal stakeholder within Axiata; responding to calls for tender and preparing client specific offers and value propositions. Advising the sales units on the positioning of our Cyber Security portfolio & the identification of relevant stakeholders within our clients' organization Content development of customer-specific cyber security roadmaps or business planning together with sales and client management. Perform other tasks as assigned by Management.
1. Private and Public Cloud Management Deploy servers based on demand from application or business teams, ensuring timely fulfillment of requests Support and maintain servers post-deployment, addressing requests and resolving is-sues promptly Configure and manage virtual machines (VMs) and cloud instances to meet application requirements Perform regular backup and restoration tests to ensure systems are protected against data loss 2. Monitoring and Performance Optimization Ensuring the cloud infrastructure performs optimally and meets reliability and performance standards Monitoring the health of the infrastructure using monitoring tools (like CheckMK, CloudWatch, Prometheus, Cacti etc.) Proactively monitor and respond to issues related to the health and performance of servers, storage, and virtualization environments 3. Collaboration Working with development teams to ensure the infrastructure supports application requirements Collaborating with other IT teams to integrate cloud infrastructure with on-premise or public cloud Working with cybersecurity team to support PAM (Privileged Access Management) system Working with cybersecurity to monitor for vulnerabilities and assist in applying security patches Participate in team meetings and contribute to the improvement of IT processes 4. Documentation Performing regular maintenance tasks to keep the cloud systems up-to-date and secure Maintain accurate documentation of system configurations, processes, and procedures Create and update user guides and training materials
Managing all relevant materials request from warehouse to sites upon the submission. Interact with suppliers regarding spare parts replacement Collect requirements for materials (patch-cords, transceivers, etc) from other teams in the company and arrange materials request / arrangement on time Manage assets in stock in across multiple sites and warehouse Move assets across sites as needed for various stakeholders under proper control via weekly, monthly ATN Monitor assets in the sites for proper reporting throughout the system for asset visibility in network after requests Maintain the master list of hardware deployed in sites Reconcile hardware in stock and sites Review access record log for the network critically needs for rollout Other tasks per assigned.
Lead and manage a team of field sales agents to perform door to door field sales and fulfilment of bookings, maximizing sales team efficiency Achieve monthly sales targets as assigned Develop and assign daily route plan to field sales agents, close monitoring of route plan Identify key sales potential areas and generate sales ideas Develop & evaluate on the job performance of direct reports, and provide guidance whenever necessary Develop field sales team capability through coaching and training Ensure timeliness in execution of operational KPI Ensure diligent management of product inventory, responsible for accurate reconciliation and tracking Provide regular market and customer feedback to FWBB Sales Manager, Product and Marketing for market analysis and product development Be a central contact point and closely work with support team to solve customers’ requirements and needs Perform other activities as required by line manager
To lead and Manage the Fixed Asset management team for ensuring the investment is returned, the assets are properly recorded and safeguarded. To lead and manage the Asset Management team to ensure effective services are pro-vided with high quality. To Monitor and establish internal policy and procedure to ensure it’s up to date and comply with Group’s policy and local regulations. Establishment of control policy, procedure and review of fixed asset function on regular basis, such as fixed asset invoices booking, capital work in progress (CWIP), fixed asset register, fixed asset coding, capitalization process, asset location and reconciliation. Leading and managing the team for monthly financial closing includes Capex invoice booking, capitalization, depreciation and amortization to ensure its accuracy and timely manner. Assess IFRS application impacted to the transactions includes acquiring Capex, asset capitalization, asset retirement obligation (ARO) and other PPE related transactions to ensure its correctly recorded according to accounting standard. Controlling end to end Capex management including budget control, Rolling forecast, procuring, Good Received, capitalization and retired. Lead and support providing relevant documents and data for internal and external audit and closing any audit issues within committed timeline. Continue improvement through analysis, benchmarking and understanding end-to-end process flow to create / automate process and recommendation to management for improvement or implement changes. Ensuring the Assets are properly safeguarded, and the records are compliance with accounting standards and rules, as well as country legislation. Ensuring long outstanding balance for CWIP and Capex advance payment to ensure the amount is properly recorded in respective accounts as per nature and period of transactions. Collaborates with Network team, IT team, Procurement team and other relevant teams to produce the document for quarterly Capex spending approval. Monthly presentation end-to-end Asset Management report to Management. Performs other related duties as assigned.