Be an assistance of Spervisor and on behalf of Supervisor once he/ her on-leave. Training, and guiding delivery teams. Assisting Rider with any issues and ensuring successful deliveries. Ensuring sufficient regional delivery capacity and responding to emergencies. Developing and executing company payment structures. Reviewing and updating standard operating procedures. Develop Rider team and cash deposit, delivery team-leader. Manages attendances for Rider in daily and make sure Rider enough working each shifts. Handle on-boarding and off-boarding of riders and dispatchers. Support Riders quality of service and performance management - delivery times, success rates with customer satisfaction. Ensuring consistent delivery standards and customer satisfaction. Addressing quality issues and implementing solutions to improve customer experience. Handling emergencies and resolving issues promptly. Dispatch/ assign orders to riders. Highly communicative, manages Rider teams with a pleasant personality
Campaign Planning & StrategyIndependently develop weekly/monthly/festive/large-scale promotional campaigns based on marketing calendars, sales targets, user needs, and market trends. Define campaign themes, engagement mechanics, rules, incentives, and visual creative direction. Design daily campaigns for traffic growth, user acquisition, repeat purchases, and conversion lift (e.g., flash sales, discounts, coupons, giveaways). Create detailed execution plans, budgets, resource requirements, and risk assessments. Campaign Execution & Project ManagementCoordinate cross-functionally (Design, Merchandising, Marketing, Ops) to ensure high-quality, on-time campaign implementation. Manage backend operations: campaign page setup, product listing, pricing, and promotional configuration. Monitor real-time execution, troubleshoot issues, and ensure seamless delivery. Data Analysis & Performance ReviewSet KPIs (traffic, orders, conversion rate, GMV, ROI, user growth), conduct pre-campaign forecasting, real-time tracking, and post-campaign deep-dive analysis. Analyze campaign performance using data tools; identify user behavior patterns; document learnings; drive optimization. Competitive Monitoring & Market InsightTrack industry trends, platform policy changes, and competitor campaign strategies to inform planning.
Responsible for the overall operation at main warehouse night shift Developing and implementing efficient warehouse work plans to ensure the efficient receipt, dispatch, storage, and delivery of goods, meeting customer order demands. Adjusting warehouse workflows and resource allocation flexibly based on business volume and peak/off-peak season characteristics to ensure smooth and stable warehouse operations. Control both stock-in and stock-out. Review and prepare the receipt.
Identify, approach, and onboard corporate clients (offices, factories, schools, and organizations). Promote corporate food delivery solutions, including staff meals, events, and bulk orders. Prepare proposals, negotiate contracts, and close corporate deals. Maintain strong relationships with corporate clients to ensure repeat business. Coordinate with operations and merchant teams to ensure smooth service delivery. Track sales performance, client feedback, and market opportunities. Achieve monthly and quarterly sales targets.
1. Strategy Execution and Goal Achievement: Take full responsibility for translating the headquarters' and city-level operational strategies, policies, and standards into actionable plans within the assigned region, ensuring the achievement of core operational metrics (on-time delivery rate, negative review rate, cost, order volume, etc.). 2. Team Building and Management: Responsible for the recruitment, training, daily management, and performance evaluation of supervisory specialists; building an efficient and professional supervisory team; optimizing rider scheduling, dispatching, and talent pipeline development to improve team stability and effectiveness. 3. Quality and Safety Control: Establish and implement a routine service quality inspection and safety audit mechanism; strictly supervise rider service processes, traffic safety, and equipment specifications; assume management responsibility for major customer complaints and safety incidents; and promote closed-loop rectification. 4. Data-Driven Operational Optimization: Conduct in-depth analysis of daily/weekly/monthly operational data reports to identify root causes of problems, lead the development and implementation of improvement strategies (such as optimizing delivery capacity allocation within the business district and SOPs for handling abnormal scenarios), and improve the overall operational efficiency and health of the region. 5. Cross-Departmental Collaboration and Resource Acquisition: As the regional operations liaison, efficiently collaborate with customer service, marketing, logistics, quality control, and other departments to solve complex operational problems and secure necessary resources and support for the region. 6. Cost and Asset Management: Responsible for the reasonable control of operational costs (such as incentive costs and losses) within the assigned region, as well as the compliant use and management of rider equipment, station assets, and other materials.
ស្វែងរកម្ចាស់អាជីវកម្មថ្មីៗក្នុងតំបន់ ចុះទៅតាមទីតាំងដើម្បីលក់ផលិតផល រៀបចំឯកសារសហការជាមួយអតិថិជន ចុះជួប និងប្រមូលពត៌មានបញ្ហារបស់អតិថិជន ដោះស្រាយ និងសម្រួលសម្រួលបញ្ហាជាមួយអតិថិជន ធ្វើការតាមដាន និងរៀបចំយុទ្ធសាស្រ្តការលក់ ជាមួយក្រុមហ៊ុនប្រកួតប្រជែង
1. Support business operations in the bus or transportation industry, with an understanding of operational processes and business models. 2. Coordinate and communicate with merchants and partners, handling cooperation discussions, requirement alignment, contract execution, and follow-ups. 3. Conduct on-site client and partner visits when required, supporting ticket sales coordination and passenger-related arrangements.
Identify and approach potential restaurants, cafés, and food vendors to join the delivery platform. Present the company’s services, benefits, and partnership terms to potential clients. Negotiate pricing, commission rates, and contractual agreements within company guidelines. Achieve monthly sales targets for new partner acquisitions. Maintain strong relationships with existing partners to encourage continued collaboration and upselling opportunities. Gather and report market feedback, including competitor activities and industry trends. Coordinate with the operations and marketing teams to ensure smooth onboarding and activation of new partners. Represent the company professionally during outdoor sales visits, events, and networking opportunities.
1. Merchant Operations Management Manage and support platform merchants to improve service quality, engagement, and retention. Ensure compliance with platform policies and maintain healthy merchant activity levels. Identify and onboard high-potential merchants to expand product or service offerings. 2. Campaign Planning & Execution Plan and execute online marketing campaigns and promotional activities to drive user orders and platform engagement. Collaborate with marketing and design teams to develop attractive campaigns aligned with brand goals Evaluate campaign performance and propose continuous improvement strategies. 3. Data Analysis & Performance Optimization o Monitor and analyze core operational metrics such as order volume, conversion rate, average order value, and user activity. Identify performance issues, provide actionable insights, and implement optimization plans. Prepare regular reports for management on business trends and campaign outcomes. 4. User Insights & Experience Improvement Collect and analyze user feedback to understand customer needs and behavior. Work closely with product and technical teams to enhance the platform’s user experience and service flow. Stay informed on market trends and competitors to identify new growth opportunities. 5. Cross-Functional Collaboration Coordinate with marketing, delivery, and customer service teams to ensure smooth execution of operational strategies Support business objectives by aligning team actions toward achieving overall platform goals