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Call Center Supervisor

RMA Cambodia
Prampir Meakkakra | Phnom Penh
  1 帖子
Verified This job has been verified by the company as a real job vacancy. 5 天前
招聘人员活跃2 天 前 The recruiter at this company was last active reviewing applications.
Phnom Penh
Verified
招聘人员活跃2 天 前 The recruiter at this company was last active reviewing applications.
在此申请
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Call Center Supervisor

RMA Cambodia
Phnom Penh
在此申请

Call Center Supervisor

RMA Cambodia
招聘人员活跃2 天 前 The recruiter at this company was last active reviewing applications.
Cambodia - Phnom Penh
Verified This job has been verified by the company as a real job vacancy.
Prampir Meakkakra | Phnom Penh
  1 帖子
5 天前
Verified This job has been verified by the company as a real job vacancy.
招聘人员活跃2 天 前 The recruiter at this company was last active reviewing applications.
在此申请

经验水平

Experienced Non-Manager

工作职能

Customer Service, Support

就业行业

Automotive

最低教育水平

Bachelor Degree

工作类型

Full Time

职位描述

An Exciting Opportunity for ...

  • Manage and oversee a team of call center agents to ensure smooth operations.
  • Measure performance using key metrics such as call abandonment, calls waiting, outbound service booking calls, and customer satisfaction calls.
  • Anticipate escalations and take over calls when necessary.
  • Motivate and support agents through feedback and communication.
  • Prepare monthly and annual performance reports.
  • Monitor compliance with company policies and procedures, ensuring agents follow requests, inquiries, and roadside assistance guidelines.
  • Collaborate with data analysts to analyze customer feedback and present findings to assigned divisions.
  • Identify opportunities for process improvement and implement changes to enhance efficiency and customer satisfaction.

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Male/Female

职位要求

  • Bachelor's degree in management, business administration, or a related field.
  • Experience or knowledge in the automotive industry is a plus.
  • Strong problem-solving and analytical skills.
  • Excellent written and verbal communication skills.
  • Ability to work under pressure and meet deadlines.
  • Strong customer service orientation.

我们能提供什么

好处

- Career growth
- Insurance
- Incentive

亮点

  • 优秀的公司
  • 加入团队
  • 您可以有所作为

工作机会

  • 机会晋升
  • 职业培训机会
  • 学习新技能和技巧
在此申请

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经验水平

Experienced Non-Manager

工作职能

Customer Service, Support

就业行业

Automotive

最低教育水平

Bachelor Degree

工作类型

Full Time

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