A Fantastic Opportunity for ...
Client Support
- Assist clients with inquiries and concerns about private banking products and services.
- Provide personalized service to ensure client satisfaction. Client Meetings
- Prepare necessary documentation and follow up on action items prior and from the meetings.
o E.g. expired documents like W8Ben, RPQ, VC form etc
- attend face to face meetings with clients alongside RMs if required Account Management:
- Manage and update client records, ensuring accuracy and compliance.
o Change of mailing / registered address and contact details
o Change of identification document
o POA changes, etc
- Monitor client accounts and transactions to identify opportunities and risks.
o TD & loan due
o Corporate Actions
o Credit violations
o Trade inputs, settlements and funding etc Compliance and Documentation
- Ensure all client documentation meets regulatory requirements.
o Account opening documents
o Periodic reviews documents
o Loan application and AA renewals documents
o Trades taken are complete with risk mismatch mention to client and funding instruction taken from client
- Assist in the preparation of compliance reports and audits.
o Documents or information required from compliance / auditors Monitoring and Reporting
- Support the monitoring of client accounts and transactions, ensuring compliance with internal and external regulations.
o Check to ensure there is funding for all investments
o TDs and loans are renewed timely
o Assist RM to follow up on accounts with loan shortfall and margin call status Collaboration
- Work closely with internal teams, including product specialists and operations, to deliver comprehensive solutions to clients.
- Facilitate communication between clients and other departments within the bank. E.g.
o PSC MT for cheque clearance, giro transactions, statement retrievals etc.
o Credit card on application status, disputes, waivers and statement retrievals
o PWOPs on cash, documentations and securities matters Sales Support
- Assist in the development of new business opportunities.
o To communicate with RMs on any business opportunities and reviewing client’s portfolio.