• Analyses and presents market insights and trends for product and customer experience development.
• Manages research and development activities, develops robust methods to gather and processes data which provide performance insights, industry insights and supports knowledge sharing
• Additionally, oversees the integrity of data collection processes and ensures that all activities objectivesare in line with market-driven insights.

KEY ACCOUNTABILITIES

• Prepares and maintain research documents, guidelines, decks, spreadsheets, databases, project documents to make sure all information is well recorded, updated and retained.
• Manages and controls research studies and tracking activities in the most effective and efficient way to obtain best possible results through correct methodologies, specified research limitations and clarity of how-to in accordance with best practice.
• Collates and analyses data from available systems, sales & services, marketing and financial reports, researches, trade audits and customer, account performance in order to identify markets, services, products, channels, customer clusters weaknesses and opportunities and account priorities; and evaluates their performances in order to suggest possible new programs and creative methods to deliver
• content and enhance customer experience and provide recommendations and solutions to deliver company objectives.
• Reports on market trends, competitor strategy and performance analysis, the level of achievement of own Service, Product, Sales and Marketing strategy and plans to ensure all relevant management teams are fully informed at all times.
• Tracks and evaluates both customer and consumer promotions, services and products performances by prioritized channel, customer clusters and key accounts to provide program and activities effectiveness measurements and insights of customer and consumer response; and capture learnings.
• Works with operation admin team to conduct after-service customer feedback study to identify areas ofimprovements for products and services portfolio.
• Collaborates with relevant stakeholders in ensuring accurate representation of the company and maintenance high level of business integrity in the industry and ensure compliance with legislation and internal policy.
• Keeps the team abreast of changes in the industry inclusive of legislations, regulations and ensures that all Planning and Insight activities and transactions are in legal compliance.

Education

• Bachelor’s degree in Business Administration, preferably Statistic and Planning.
• The equivalent of the same in practical experience is also acceptable.
• A minimum of 3 years of relevant working experience.
• MS Office and Software
• Possess good computer skill, being proficient in Digital Social Apps, Advance Ms Excel, Ms Outlook,and PowerPoint, which will all be necessary for the effective performance of the creation of reports, proposals and recommendations.

Other Skills

• Effective in handling multiple projects and meeting tight deadlines, be results and detail oriented, be self-starter, be proactive, going beyond the call of duty, be a person of high integrity, be comfortable working in a highly collaborative setting, has an ability to learn and adapt quickly, has exceptionally good problem-solving skills, be an outspoken and comfortable in dealing with partners.
• Confident yet likable and relatable individual who is able to form strong and meaningful relationship with others which will inspire trust and confidence.