Senior Officer, Customer Service & Call Center in Phnom Penh

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Senior Officer, Customer Service & Call Center

(Customer Relation Officer)

Bright Victory Mekong Petroleum Import & Export Co

Doun Penh | Phnom Penh

1 帖子

在此申请

公司简介该公司的职位 7

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Senior Officer, Customer Service & Call Center

Bright Victory Mekong Petroleum Import & Export Co, Doun Penh | Phnom Penh

在此申请

Senior Officer, Customer Service & Call Center

Bright Victory Mekong Petroleum Import & Export Co

在此申请

Senior Officer, Customer Service & Call Center

(Customer Relation Officer)

Bright Victory Mekong Petroleum Import & Export Co

Cambodia - Phnom Penh

Doun Penh | Phnom Penh

1 帖子

今天

在此申请

经验水平

Experienced Non-Manager

工作职能

Customer Service, Support

就业行业

Energy/Water/Oil & Gas/Waste

最低教育水平

Bachelor Degree

工作类型

Full Time

职位描述

A Fantastic Opportunity for ...

Manage the call center team and data
Manage complaint resolution policy, procedure, and manuals
Conduct and manage necessary outbound surveys to seek insights in order to provide satisfactory customer service to clients
Prepare reports and analyze the call center data to improve processes, ensure resources are properly allocated, and maximize efficiency and customer satisfaction.
Assist in identifying trends, suggest strategies that can offer better customer service experience using insights from the data obtained
Conduct training, coaching, and leading call center agents as they provide support for customers.
Conduct the cross-selling products/services
Manage inquiries on franchise with relevant stakeholders and support the franchise onboarding journey of clients
Work closely with relevant departments and stakeholders to resolve the complaints/disputed cases via all the channels
Keep tracking daily, weekly, monthly and yearly complaint analysis reports with a review from Marketing Manager to improve service level.
Evaluate other agents team members relating to their call etiquette and data management
Build effective relationships with call center team and communicate all information clearly in a timely manner.
Perform other tasks assigned by management.

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Male/Female

职位要求

Bachelor’s Degree in communications, marketing, business, or relevant field
At least two years of work experience dealing with clients in terms of complaint resolution, call center service, client service, and/or internal and external communications
Proficiency in Excel, data analysis and report writing
Able to analyze problems and strategize for better solutions
Being flexible and having high motivation skills working and dealing with people
Effective written and oral communication skills in both Khmer and English
Be honest, flexible, independent, and able to work under pressure.

我们能提供什么

好处

- Rewards for over performance

亮点

- Join an experienced team

工作机会

- Learn new Skills on the jobs

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