The Supervisor, Destination Operation supports and coordinates the execution of day-to-day tour operations in the assigned tour destinations; and reports directly to Manager, Destination Operation. This role ensures smooth implementation of operational plans, supports team performance, and helps maintain the quality and efficiency
of tour services delivered to customers. S/he works hand in hand with various cross sections and teams in maximizing the destination management performance, tour cost effectiveness, improving decision-making, and ultimately driving the effectiveness and efficiency of the destination operation.

JOB SCOPE
(Both location and responsibilities)

• Executes the Destination management & plan for the assigned tour products; and ensures that these are being effectively implemented though state of the art administrative processes and procedures to meet the business and operational objectives.
• Other scopes are inclusive of management of ground handlers, vendor contract management,customized quotations, development and operationalize tour packages; and ensuring best in class of customer services pre, during and post follow-up professional activities carried out by the members of staff.

KEY ACCOUNTABILITIES

•  Implement tour product development plan and tour product enhancement timely
• Manage & handle tour operation in the assigned Destinations
• Handle MICE & TSP customized tour quotations and other special requirement tours
• Monitor & track the tour operation process of all groups in the assigned destinations, ensuring a smooth pre, during and post trip experiences for customers
• Work with all land/ suppliers to have a competitive cost advantages, favourable terms and condition
• Participate in tour inspection for the effective product development
• Control tour cost-effectively and prepare monthly tour cost calculation
• Deal with problems in tour operation
• Conduct tour product training (Destination Op., tour service, TL & Event & Marketing Team)
• Develop and maintain good relationships with Suppliers
• Prepare weekly tour quotations & monthly tour cost report
• Perform other tasks assigned by immediate supervisor

Education:

• Bachelor’s degree in Business Administration, preferably Tourism and Hospitality Management.
• The equivalent of the same in practical experience is also acceptable.

Experience:

• A minimum of 4 years of relevant working experience.

MS Office and Software:

•  Proficiency in Microsoft Office applications, particularly Word, Excel, and PowerPoint, Outlook,
• Microsoft 365, SharePoint, Google workspace, or project management tools which will all be necessary for the effective performance of the creation of reports, proposals and recommendations.

Other Skills

• Effective in handling multiple projects and meeting tight deadlines, be result and detail oriented, be self-starter, be proactive, going beyond the call of duty, be a person of high integrity, be comfortable working in a highly collaborative setting, has an ability to learn and adapt quickly, has exceptionally good problem-solving, selling and negotiation skills, be an outspoken and comfortable in dealing with major clients.
• Exceptionally good communication skill, portraying an ability to influence a cross-functional teams and senior leadership teams as well as stakeholders in a unified direction and with common vision.
• Confident yet likable and relatable individual who is able to form strong and meaningful relationship with others which will inspire trust and confidence.