This position is for the New Branch between Kandal and Kampong Spue. Overall management and development of the branch. Formulate marketing strategies and identify business opportunities. Understand the local economics of his or her branch and what he or she can do to improve the branch's profit. Keep a close eye on his or her local competitors. Identify new market needs and profitable product and service opportunities, keeping Canadia Bank ahead of the competition. With his or her team, contact new and high-value customers regularly to make sure they are happy with the bank's service, re-evaluate their needs, and offer new products to meet these needs. Manage and plan the cash needs of the branch. He or she is responsible for safeguarding the cash in the strong room. Ensure branch compliance with the bank's rules and regulations, policies and procedures, guidelines, and instructions. Provides leadership, training, and supervision; delegates day-to-day operations to the operations staff or other officers of the branch. Continuously update and inform staff about new laws and policies launched, internal announcements from the head office, and other information in relation to the bank's products or activities. Chair the branch weekly meeting to discuss difficulties and problems met in the previous week, come up with appropriate solutions for improvement during the weekly meeting, and deliver the minutes of the meeting to branch management and HR departments no later than 3 working days for reference purposes. Accountable for branch annual budget planning. Prepare a quarterly budget plan after the annual plan is approved, starting in January each year. Achieves individual and branch budgets through new customers, referrals, and retention of account relationships by keeping branch management and HR departments . informed. Responsible for attaining established branches's goals and an annual business plan and proactively developing marketing strategies to improve branch performance as well as gain more market share. Participates in community affairs to increase the bank's visibility and enhance new and existing business opportunities. Personnel Management: effectively supervise and develop human resources at the branch according to the bank's HR policies and procedures. Keep in touch and cooperate with the HR department to update information and make changes as and when necessary. Evaluate the abilities, capabilities, and knowledge of each staff member to ensure that they are placed in the right job. Effectively coaches and trains colleagues to develop their skills and capabilities. Consolidates the capabilities of colleagues by providing them on-the-job training and coaching in the branch or requesting the Training and Development Department at the head office, conduct the training in whichever areas are lacking. Provides a superior level of customer relations and promotes the sales and service culture through coaching, guidance, and staff motivation. Encourages staff to upgrade their foreign languages, especially English and Chinese. Effectively cooperates and communicates with related departments of the bank to facilitate work effectively and timely. He or she is responsible for the overall image of his or her branch to ensure that the bank's identity and good reputation are well maintained by the public. Handle cases of complex customer complaints that might affect the bank's reputation and report them to his or her direct supervisors and top management.
Identify and/or assess potential customers through collecting, analyzing, and developing appropriate information necessary for loan assessment. Promotes and pushes cross-selling of bank products and services to both existing and new customers. Analyze customer financial statements, cash flow, and business viability. Conduct site visits and verify business operations, collateral, and ownership. Prepare credit proposals / loan applications in line with bank credit policy. Coordinate with Credit, Risk, Legal, and Operations teams for loan approval and disbursement. Ensure proper documentation and compliance before loan drawdown. Prepares loan report as required by supervisor and/or manager. Keep a close relationship with customers to make sure their banking needs are satisfied and act to expand their product holdings. Resolve every issue and query of the customers related to the loan products and formalities. Review the regular credit report and analyze and evaluate the balance of PAR and credit quality. Assist the manager to improve staff competency by coaching and mentoring newly hired staff. Perform other tasks as assigned by management.
Provide superior and consistent advice and service to customers using either the offline or online method. Perform an actual marketing plan to attract more customers, especially Chinese customers. Support customers visiting for Deposit (CASA, FD), ITT, OTT/ Loan or specialized tasks, especially for Chinese customers. Enthusiastically participates and supports Sale Team, CSO, ATM, Merchant Service, Marketing Team and other tasks that ask for assistance by Branch Manager. Effectively cooperates and communicates with the sales team, Marketing Department, Accounting Department and other departments of the bank to facilitate work effectively and timely. Proactively determines customer's needs to actively sell the bank's full range of products and services to increase product holdings of customers. Consistently deliver quality service to valued customers to achieve total customer satisfaction and/or excellent customer service skills and work as a team with other staff to provide excellent customer services to customers. Ensure the growing bank's transactional (CASA, FD, ITT, OTT, Payroll, Loan, etc.). Ensure transactional processing is efficiently and accurately executed. Assists others where necessary. Identify cross-sell opportunities during customer interaction. Work closely with Branch Manager to devise strategies for improving the overall performance of the branch. Assist Branch Manager in attaining the established branch's goals and annual business plan and proactively develop marketing strategies to improve branch performance as well as to gain more market share. Analyze competitor pricing proposals and sales strategies. Keep a close eye on the local competitors. Identify new market needs and profitable product and service opportunities, keeping Canadia Bank in the lead of the competition. Ensure strict adherence to the bank's rules, regulations, policies, procedures, manual, working guidelines, and instructions. Must undertake other work as assigned and complete it with an accurate report within the deadline. Cover the duty of other staff when necessary as assigned. May perform duties as assigned by manager.
Effectively manage the operations of customer service, including supervision, service counters, and projects. Responsible for annual budget planning of branches. Prepare quarterly budget plans following the approval of the annual plan. Achieve individual and branch budgets, including profit and loss, CASA, deposits, fee income generation services, acquiring new customers across all segments, and managing referrals/retention of account relationships. Manage and develop human resources effectively, provide coaching and training, effective leadership, and fair, professional performance evaluation. Implement retention measures to reduce avoidable employee turnover and build stable, capable talent pipelines. Act as the first line of defense to prevent fraud, operational mistakes, and regulatory breaches. Effectively manage the operations by ensuring that internal controls, KYC/AML/other policies and procedures, and working guidelines are properly implemented. Strictly comply with instructions relating to security and confidentiality. Regularly communicate and supervise all staff to fully comply with the bank’s code of conduct. Set service standards from top-down and demonstrate customer-centric behavior as a role model for the whole team. Proactively track customer satisfaction metrics and conduct regular customer feedback surveys. Resolve complex customer complaints and negative feedback proactively to avoid escalation to executive management or public exposure on social media that damages the bank’s brand reputation. Proactively identify workflow bottlenecks, time-intensive repetitive tasks, and customer/employee friction points in daily branch operations. Break reliance on outdated legacy processes, collect optimization feedback, and escalate issues to branch management. Collaborate with cross-functional stakeholders to redesign, simplify, and streamline daily operational workflows for higher efficiency. Maintain good communication and cooperation with all business units, divisions, departments, and branches. May have other duties as assigned by senior management of the bank.
Identify and develop new business opportunities and partnerships to support digital business growth. Assist in executing the business development and partnership strategy aligned with the Digital Business Division objectives. Manage relationships with corporate partners, merchants, fintech companies, payment service providers, and digital platforms. Coordinate with internal teams such as technical, product, merchant services, marketing, and operations to support partnership implementation. Support integration projects, including API partnerships, payment gateway connections, and digital platform collaborations. Prepare business proposals, partnership agreements, and commercial presentations. Monitor and track partnership performance and revenue contribution. Support marketing campaigns and promotional activities with partners to drive digital transaction volume. Maintain and manage a pipeline of potential partners and business opportunities. Conduct market research and competitor analysis to identify new opportunities. Prepare reports and performance updates for management. Perform other tasks assigned by the Deputy Head or management.
Provide superior and consistent advice and service to customers using either the offline or online method. Perform an actual marketing plan to attract more customers, especially Chinese customers. Support customers visiting for Deposit (CASA, FD), ITT, OTT/ Loan or specialized tasks, especially for Chinese customers. Enthusiastically participates and supports Sale Team, CSO, ATM, Merchant Service, Marketing Team and other tasks that ask for assistance by Branch Manager. Effectively cooperates and communicates with the sales team, Marketing Department, Accounting Department and other departments of the bank to facilitate work effectively and timely. Proactively determines customer's needs to actively sell the bank's full range of products and services to increase product holdings of customers. Consistently deliver quality service to valued customers to achieve total customer satisfaction and/or excellent customer service skills and work as a team with other staff to provide excellent customer services to customers. Ensure the growing bank's transactional (CASA, FD, ITT, OTT, Payroll, Loan, etc.). Ensure transactional processing is efficiently and accurately executed. Assists others where necessary. Identify cross-sell opportunities during customer interaction. Work closely with Branch Manager to devise strategies for improving the overall performance of the branch. Assist Branch Manager in attaining the established branch's goals and annual business plan and proactively develop marketing strategies to improve branch performance as well as to gain more market share. Analyze competitor pricing proposals and sales strategies. Keep a close eye on the local competitors. Identify new market needs and profitable product and service opportunities, keeping Canadia Bank in the lead of the competition. Ensure strict adherence to the bank's rules, regulations, policies, procedures, manual, working guidelines, and instructions. Must undertake other work as assigned and complete it with an accurate report within the deadline. Cover the duty of other staff when necessary as assigned. May perform duties as assigned by manager.
Warmly welcome customers by providing excellent service and consistent advice to customers following GSTP guidelines and protocol, either face-to-face, by phone, or by any social media connectivity. Onboard new potential customers or expand by converting existing customers and convince them to have transactions flow within the Canadia Bank account. Identify potential customers and proactively determine customers's needs to recommend appropriate products and services to customers and actively cross-sell/upsell the bank's and bank partner companies' products and services to customers. Be a banking service consultant; proactively identify demand and address areas of customer concern or dissatisfaction, following up and resolving any customer's complaints. Derive great productivity and deliver fast, efficient, and satisfactory services to our premier services lounge's customers. Operating banking operations for both system and documents, including cash and non-cash transactions, is accurately executed by strictly complying with bank policy, procedure, guidelines, and instructions for all eligible bank products and services. Work as a team to consistently deliver quality service to customers to achieve total customer satisfaction and/or excellent customer experiences. Build and maintain strong relationships with customers by strictly complying with instructions relating to security and confidentiality. Identify opportunities for new sign-ups, referrals, upsells, or cross-sells of banking products and services. Keep up-to-date with the bank guidelines, products/services, and current promotions. Contribute to the achievement of the bank's objectives and goals. May perform duty as assigned by manager.
Lead and supervise the Product Marketing team to ensure high-quality performance and timely delivery of all tasks and effective marketing strategy development. Oversee and verify all marketing communication plans and contents produced by subordinates to ensure accuracy, adherence to internal and external requirements. Manage marketing campaigns for customers' awareness and acquisition of the Bank's products and services in line with business goals. Conduct competitive analysis and monitor market trends, competitor activities, and customer insights to support data-driven decision-making. Coordinate with branches, business units, sister companies, and all stakeholders to ensure clear communication and timely, budget-compliant campaign execution. Develop campaign messaging that aligns with brand guidelines and marketing standards. Manage campaign budgets and resource allocation efficiently. Monitor the campaign against business performance and implement improvements as needed. Prepare reports and identify strategic growth opportunities. Oversee production of campaign materials and manage supplier communications and documentation.
Design creative assets and visual materials to support marketing campaigns and digital product promotions. Develop visual content for digital channels including mobile app banners, website visuals, social media posts, and campaign materials. Support the development of campaign concepts and creative executions aligned with marketing strategies and brand guidelines. Coordinate with marketing and product teams to translate campaign ideas into visual communication materials. Assist in maintaining brand consistency across marketing communications and campaign materials. Support the preparation of visual materials for product launches, promotions, events, and marketing initiatives. Manage and maintain digital creative assets and design files for marketing use. Monitor visual trends and design practices to support creative improvements in marketing campaigns. Ensure creative materials align with branding standards and internal guidelines. Perform other duties as assigned by the Manager, Digital Strategy & Marketing or Head of Digital Products and Strategy.