Identifying market space for initiating the Consumer Unsecured Loan Products and Services. Conduct market research and analyze market segmentation and market size to identify client needs and opportunities for the consumer unsecured loan product. Reviewing the performance of consumer unsecured loan products and services to assess the application of the products in the market and find out the weaknesses and strengths of the current products and services. Assisting the Manager of Consumer Unsecured Loan Product Development to define the product's risk and requirements and ensure the successful unsecured loan product launch Assisting the Manager of Consumer Unsecured Loan Product Development to design the Consumer Unsecured Loan products features based on the market demand and formulate manuals and guidelines for each Consumer Unsecured Loan product. Assisting the Manager of Consumer Unsecured Loan Product Development to prepare plan and deliver training and refresher course to relevant staffs on products and services Following up with other stakeholder staff to ensure their implementation and documentation usage are in line with the Consumer Unsecured Loan Products manuals, policies, guidelines, and procedures. Others work per assignment.
Identify and onboard new potential prospects as corporate banking clients by offering a variety of financial products and services, including loans, deposits, and cross-selling opportunities. Implement call plans to generate leads and develop deal prospects for pipeline discussions. Prepare, analyze, and rationalize credit and business proposals for management consideration. Conduct periodic and annual credit reviews of existing applicants in accordance with approved conditions and current policies. Deliver exceptional customer service with integrity and professionalism to build trust and confidence with clients. Collaborate effectively across departments and branches to ensure customer satisfaction and achieve performance objectives. Perform back-office tasks to support the overall business performance of the team and department. Engage with external stakeholders as needed to facilitate business deals. Conduct market research and stay up-to-date on the bank's lending products and financial services. Conduct daily monitoring of the loan portfolio and delinquency. Code of Conduct: must strictly adhere to the Bank's Code of Conduct, guidelines, and human. Resources Policies and Procedures to ensure the Bank's professionalism and take immediate action to stop and report any violations or misconduct to the supervisor, senior management, or Internal Control. Perform other tasks assigned by the line manager or department head.
Identify and/or assess potential customers through collecting, analyzing, and developing appropriate information necessary for loan assessment. Recommend and provide a report of the loan request and loan status. Promotes bank products and services to existing and new customers. Prepares loan report as required by supervisor and/or manager. Perform other duties as assigned. Other tasks assigned by the line manager.
Perform and reach the target campaigns and provide necessary drivers of products/services and transactions through online/machine platforms. Perform operational transactions (maker) through video banking, such as opening, closing, amending, transferring & other bank services, and user maintenance. Address all online services to the customer on time with a high-quality customer service standard. Provide the phone a unique experience of superior customer service by using 5-star service and great competencies to handle the call. Cross-sell products & services and promote a suite of exclusive depository products and services to customers through incoming calls. Refer interested customers to the right branches or related departments. Complete the target of outbound calls to survey or cross-sell our services & products. Provide and take the appropriate action on customers' inquiries or complaints to make sure that customers are satisfied with your response. Keeping the customer up-to-date with the progress of any escalated inquiries. Ensure all the services & products are updating. Able to work shift time based on the working schedule. Direct report to the call center manager. Any ad hoc assignment by the Call Center Manager.
1. DevOps Strategy and Tooling: Develop and implement DevOps strategies, best practices, and tooling to improve the software development and deployment processes. Evaluate, select, and implement DevOps tools and technologies to automate build, test, deployment, and monitoring procedures. 2. Continuous Integration and Continuous Delivery (CICD): Design and maintain CI/CD pipelines to automate code integration, testing, and deployment. Monitor and optimize CI/CD pipelines for efficiency and reliability. Familiarize yourself with Jenkins, Git Runner, etc. 3. Infrastructure as Code (IaC): Create and manage infrastructure using IaC tools (e.g., Terraform, Ansible). Ensure infrastructure is versioned, repeatable, and scalable. 4. Containerization and Orchestration: Manage containerization technologies (e.g., Docker) and orchestration platforms (e.g., Kubernetes). Ensure applications are efficiently deployed and scaled in containerized environments. 5. Monitoring and Logging: Implement monitoring and logging solutions to proactively identify and resolve issues. Monitor system performance, security, and availability. 6. Security and Compliance: Collaborate with security teams to ensure the security and compliance of infrastructure and applications. Implement security best practices and automate security testing. 7. Collaboration: Work closely with development, operations, and other teams to align DevOps practices with organizational goals. Foster a culture of collaboration and continuous improvement. 8. Documentation: Maintain clear and up-to-date documentation for infrastructure, processes, and procedures. 9. Automation: Identify and automate repetitive tasks to increase efficiency and reduce human error. 10. Microservice: Familiar with microservice architecture.
Revamp manual processes with a paperless and without human interaction approach to accommodate the entire bank's operations activities under regulation compliance and governance. Conduct user research and usability studies, collaborating with designers, developers, and research teams from end to end of the process. Identify opportunities to improve work processes and the quality of customer service by leveraging employee productivity, raising digital awareness, and implementing RPA. Champion process improvement methodologies and work closely with policy and operational control and relevant stakeholders to influence the integration of new and existing business frameworks. Introduce the appropriate tool management practices, such as Lean Six Sigma and other methodologies, which can be applied to the operations process revamp exercises. Lead the Process Revamp and Automation Office with leadership experience and performance culture-based practice to deliver the bank's transformation strategy and achieve the process automation objective. Collaborate with HR to initiate proper training material and regularly conduct training to inspire people's culture change and users' acceptance experience through digital transformation. Interact with all relevant stakeholders and be able to document existing processes, simplify systems, design UX/UI and process flows, and adapt them to the new concept of automation. Any ad hoc assignment by the Head of Process Re-engineering.
Referral of a new company, payroll agreement to increase the number of employee banking accounts at branches. Provide training and coaching to the team and deposit sales staff onsite at the branch on selling skills and products/services. On time support branches, customer requests and inquiries by joining discussions with related stakeholders for solutions. Monitor deposit sale staff performance, including daily sales pipeline reports, and push sales for all deposit products across all channels, including newly launched products/services. Coordinate with the branch and related stakeholders to implement the new project assigned. Seek to cooperate with and onboard product/service providers in various private sectors to promote payment via mobile banking, corporate internet banking, CASA accounts, and KHQR and offer varieties as well as more convenience in digital channels for CNB account holders. Review the process/guideline and provide comments for improvement and customer satisfaction. Perform other duties as assigned.
Site visit customers from DPD 60+ to engage customers to resolve the overdue payment through normalization, payoff, restructuring, rescheduling, and/or any other resolution scheme. Manage the process to initiate legal action on a delinquent account to CC approval. Manage the account classification and provision process for delinquent accounts to CC approval. Manage the write-off process for the bank to approve. Ensure that appropriate classification and provisions are accorded to each customer during loan assessment. Generate a listing of delinquent accounts that are more than DPD 90+ and have no legal resolution for issuing a demand letter or suing them immediately. Recommend taking legal action or measures for NPL cases that are non-negotiable, have no resolutions, and have no contact or runaway. Check and verify such things as the daily report, weekly report, monthly report, summary credit proposals, and credit proposals with all staff before submitting them to the Head of NPL Resolution Department for sign-off. Submit a monthly report to CC for approval on downgrading and upgrading exercises. Record and update regularly the delinquent status for any action or management's need. Any proposals or requests will be sent to CC for decision-making. Responsibility to resolve PF and NPF cases in the whole bank of Canadia Bank. Other duties as assigned by the Head, NPL Resolution Department.
Warmly welcome customers with a smile when they arrive at the bank's counter and provide excellent service and consistent advice to customers as per our GSTP guidelines, either face-to-face or by phone. Operate banking operations both cash and non-cash transactions in terms of system and documents. Ensure transactional processing is efficiently and accurately executed. Proactively determines customers' needs to actively cross-sell the bank's products and services. Be the consultant of digital products and digital solutions for any concern from customers. Proactively identifies and addresses areas of customer dissatisfaction, following up and resolving any customer's complaints. Consistently deliver quality service to customers to achieve total customer satisfaction and/or excellent customer experiences. Work as a team with other staff to provide excellent customer service to customers. Ensure strictly adhere to the bank's rules, regulations, policies, procedures, manual working guidelines, and instructions. Onboarding of new potential customers and the expansion of existing customers, both individual and corporate customers. Identify potential customers and understand their businesses to recommend appropriate products and services to customers. May perform duty as assigned by manager. Code of Conduct: Must strictly adhere to the bank's code of conduct, guidelines, and human resources policies and procedures to ensure the professionalism of the bank; take immediate action to stop and report to superiors, senior management, and internal control of any violations or misconducts.