• Revamp manual processes with a paperless and without human interaction approach to accommodate the entire bank's operations activities under regulation compliance and governance.
• Conduct user research and usability studies, collaborating with designers, developers, and research teams from end to end of the process.
• Identify opportunities to improve work processes and the quality of customer service by leveraging employee productivity, raising digital awareness, and implementing RPA.
• Champion process improvement methodologies and work closely with policy and operational control and relevant stakeholders to influence the integration of new and existing business frameworks.
• Introduce the appropriate tool management practices, such as Lean Six Sigma and other methodologies, which can be applied to the operations process revamp exercises.
• Lead the Process Revamp and Automation Office with leadership experience and performance culture-based practice to deliver the bank's transformation strategy and achieve the process automation objective.
• Collaborate with HR to initiate proper training material and regularly conduct training to inspire people's culture change and users' acceptance experience through digital transformation.
• Interact with all relevant stakeholders and be able to document existing processes, simplify systems, design UX/UI and process flows, and adapt them to the new concept of automation.
• Any ad hoc assignment by the Head of Process Re-engineering.

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• Bachelor's Degree in Business Management, Banking Process, Information Systems, or related field.
• 4-5 years' experience in Banking Industry, Banking Projects, or related field.
• Clear understanding of business process streamlining methodologies.
• Good communication skills, including English proficiency (Chinese is preferable).
• Computer literacy, i.e., Khmer and English Typing, Visio, XD, Excel, etc.