Lead and execute a nationwide recruitment strategy to hire over 3,000 Sales Advisors – FTTH (SA-F) across 25 provinces and Phnom Penh. Monitor and drive Sales Advisor productivity to maintain a minimum performance rate of 5.0 connections per active SA-F . Collaborate with Central and Regional Managers to implement efficient local recruitment, onboarding, and activation programs. Conduct regular field visits to coach recruitment teams and support SA-F integration across provinces. Prepare and present weekly and monthly recruitment progress and performance reports to senior management. Align recruitment plans with HR, Sales Operations, and Regional Leadership to meet business goals and manpower plans. Ensure compliance with company policies, procedures, and ethical standards in all recruitment activities. Develop and manage recruitment tools, systems, and databases for nationwide hiring efficiency. Oversee uniform stock and Sales Advisor ID card management for onboarding and offboarding. Coach and mentor regional recruitment focal points to strengthen capability, retention, and performance. Performs other tasks as assigned by management.
Service Delivery Lead and oversee the on-time, high-quality delivery of enterprise ICT projects (Connectivity, Cybersecurity, Cloud, and other ICT services). Develop and standardize project management frameworks for enterprise solution delivery. Partner with internal teams to enable smooth execution of enterprise solution deployments. Customer Success Own the post-sales lifecycle for enterprise accounts, ensuring adoption, retention, and satisfaction. Conduct Quarterly Business Reviews (QBRs) with enterprise clients to track progress and reinforce delivered value. Create, implement and maintain customer onboarding, engagement, and churn-reduction playbooks. Identify opportunities for upselling and cross-selling ICT solutions Collaborate closely with enterprise sales for smooth handoffs and joint client engagement. Leadership Manage and mentor Service Delivery & Customer Success team members Define KPIs to monitor delivery performance, customer health scores, and engagement outcomes. Build and champion a customer-first culture within the enterprise business unit.
Deliver exceptional customer service by promptly and professionally addressing inquiries and resolving complaints with a focus on achieving positive outcomes. Possess a deep understanding of Cellcard products and services to effectively educate customers on available offerings and promotions, tailoring recommendations to specific customer needs. Contribute to achieving sales goals by strategically promoting and recommending Cellcard products and services. Process and activate new Cellcard SIM cards efficiently and accurately, ensuring a seamless customer onboarding experience. Demonstrate a commitment to continuous learning by readily adapting to new technologies and processes.
Lead ideation, development, and lifecycle management of enterprise business solutions. Work closely with Sales and Presales teams to identify market gaps, customer needs, and potential new products or solutions. Evaluate new product opportunities, assess feasibility, and determine alignment with EZECOM’s strategic direction. Develop comprehensive Business Cases and Financial Projections to secure product and/or investment approval from the Product Committee. Accountable for developing Business Concept Document (BCD) and Commercial Summary (CSES) covering product offering, packaging, pricing, and commercialization plan. Drive vendor sourcing, evaluation, and partnership management to ensure best-in-class solutions. Cross department collaboration with IT, Technology, Finance, Legal and Regulatory, PMO and related department to validate feasibility and compliance. Liaise with Sales Operations on SLA and SOPs and to establish the complete Product and Customer Journey. Serve as the Product Owner, working closely with the PMO, Technology, and System Development teams to oversee the development pipeline and ensure timely delivery. Ensure that the Business Analyst (BA) generates a high-quality Product Development Document (PDD) that accurately reflects all requirements. Own pricing, promotion, and bundling strategies, working with Product Marketing to design innovative offers that drive growth, reduce churn, and enhance cross-sell opportunities. Work closely with Sales and Pre-Sales teams to capture and analyze direct market needs and product gaps, identifying new, high-demand solutions to integrate into Ezecom's portfolio. Drive exceptional creativity and initiative in designing profit-oriented, value-added bundling and promotional plans for complex solutions to maximize customer lifetime value (churn management) and acquisition. Propose, validate, and execute pricing and promotional strategies in collaboration with Product Marketing, ensuring attractive offers that sustain long-term company profitability. Exercise informed decision-making to develop market strategies that ensure competitive advantage and long-term company benefit. Team and Vendor Management Maintain strong vendor relationships and manage product roadmap evolution. Manage strategic vendor and ecosystem partner relationships critical for delivering integrated solutions. Lead, mentor, and guide Product development Specialists to foster innovation and accountability within the team. Ensure product and revenue targets are aligned with Departmental and Organizational Objectives. Monitor post-launch performance, identify enhancement opportunities, and ensure competitive positioning.
Key Responsibilities: Drive enterprise sales growth by acquiring new customers and expanding business within existing accounts to achieve and exceed revenue targets. Develop and execute strategic account plans to identify business opportunities, increase market penetration, and maximize customer value. Build and maintain strong relationships with C-level executives, decision-makers, and key stakeholders across enterprise customers. Understand customer business objectives and challenges, translating them into tailored ICT and enterprise solution proposals. Lead the end-to-end sales process, including prospecting, solution positioning, proposal development, negotiation, and contract closure. Collaborate with technical, product, and service delivery teams to design and deliver customer-centric solutions. Maintain an accurate sales pipeline and forecast through CRM systems, ensuring visibility and effective opportunity management. Monitor market trends, industry developments, and competitor activities to identify new business opportunities and strengthen competitive positioning. Ensure high levels of customer satisfaction through proactive account management, issue resolution, and ongoing engagement. Prepare and present business proposals, commercial agreements, and executive-level presentations to customers and internal stakeholders.
-លក់ស៊ីមកាតជូនអតិថិជននៅតាមទីផ្សារ និងតំបន់ទីប្រជុំជន -លក់សេវាអ៊ីនធឺណិត -ណែនាំអំពីសេវាកម្ម និងអត្ថប្រយោជន៍នៃការប្រើប្រាស់ស៊ីមសែលកាត -រាយការណ៍ការលក់ប្រចាំថ្ងៃ -ពូកែទំនាក់ទំនង មានភាពរួសរាយរាក់ទាក់ ក្លាហាន តស៊ូអត់ធ្មត់ ព្យាយាមនឹងការងារ -អាចដើរលក់ផ្នែកខាងក្រៅបាន និងធ្វើដំណើរចុះខេត្តម្តងម្កាល
Lead on execution of new and enhance of Mobile App or digital platforms. Be able to manage project from start to end, collaborate closely with UX/UI and stakeholders to deliver on strict timeline. Coordinates with all stakeholders to assure all sprint planning and app/platform features are delivered on time. Manage backlog, sprint planning, stakeholder alignment and product configuration. Manages all new and existing features of the App/Web or digital platform. Creates ideas and activities to improve UI /UX and customer journey on digital platforms. Gather requirements from business owner and convert to features. Monitor, measure, analyze on app performance to identify opportunities to improve customer experiences, increase conversion, and optimize efficiencies. Performs other tasks as assigned by management.
Drive Corporate Sales Growth: Secure new enterprise clients and expand existing accounts, exceeding sales quotas. Uncover Hidden Opportunities: Proactively identify and prospect for high-value enterprise accounts, implementing proven strategies to win new business. Champion Customer Success: Build strong relationships with key decision-makers, ensuring their needs are met and exceeding expectations. Maintain a Robust Pipeline: Track and update the customer pipeline consistently, qualifying leads and nurturing them through the sales cycle. Ensure Accuracy and Efficiency: Document sales activities and client information meticulously, maintaining a well-organized system. Deliver Exceptional Service: Provide prompt, professional support to customers, addressing their requests efficiently.
Lead UX and UI design efforts across major digital initiatives, including app, web, and self-service platforms. Conduct user research, define personas, and map user journeys to inform design decisions. Create wireframes, prototypes, and high-fidelity UI mockups that reflect a deep understanding of user needs and platform goals. Maintain and evolve design systems and component libraries for scalable, consistent experiences. Collaborate closely with PM leads and development teams to ensure timely and high-quality product delivery. Lead and mentor junior designers by providing regular feedback, design direction, and professional development support, fostering a collaborative and high-performing design team. Act as a communication bridge between Digital Product Leadership and the design team members, aligning design work with strategic goals.