1. Lead projects: Drive the design, development, and improvement of medical devices and technologies, overseeing projects from start to finish. 2. Ensure regulatory compliance: Verify that all equipment and processes adhere to regulatory requirements, such as those from the FDA, ISO 13485, and other local health authorities. 3. Provide technical guidance: Serve as a subject matter expert, providing technical support and mentorship to junior engineers and technicians. 4. Manage maintenance and repair: Oversee and perform complex preventative maintenance, calibration, troubleshooting, and repairs on a wide range of medical equipment, particularly patient-connected and highly complex devices. 5. Manage equipment lifecycle: Handle the commissioning, installation, validation, and eventual decommissioning of medical equipment. 6. Collaborate with teams: Work with clinical staff, quality assurance, regulatory affairs, and manufacturing to translate user needs into technical specifications and deliver effective solutions. 7. Assess and mitigate risk: Lead risk assessments, conduct root cause analysis for equipment failures, and develop mitigation strategies to ensure patient safety. 8. Manage vendors and suppliers: Act as a liaison with external vendors for equipment sourcing, technical support, and service contracts
• Understand the medical equipment products and share them with customers to get interest and sales to achieve the company's target and KPI set. • Communicate with the principles on product knowledge, price, market information, sales & purchase plan, and product recall. • Communicate with internal partners including sales admin and other departments to ensure a smooth process of purchase, sales, and after-sale service. • Explore the healthcare market and source additional products to expand the product portfolio or suggest adjustments to the current product portfolios to support the market trend. • Collection of market information, analyse data and monitor market status for sales and marketing strategies of the team. • Increase brand awareness of the company and products. • Visit and maintain relationships with both existing and new customers. • Implement the sales strategic plan and perform sales activities. • Attend training or workshops/seminars organized by the principals and our company. • In some cases, providing on-site support with the engineer for the installation and user training, and ensuring successful closing of sales orders. • Provide brief daily activities, weekly plan, and report to line manager. • Manage customers and resolve customer complaints by investigating problems, developing solutions, preparing reports, and making suggestions to management. • Perform other related tasks assigned by the line manager.
To learn the knowledge of the products and share it to the customers in the purpose of getting the interest and sales to achieve the company’s target and KPI set. Provide training to sales team about knowledge of the existing products portfolio, and new products develop. Communicate with the principles on the product knowledge, market information, and product recall. communicate with internal partners, including sales admin and other departments to ensure smooth process of sale and after-sales-service. To explore the healthcare market and source additional products to expand the product portfolio or suggest an adjustment to the current product portfolio to support the market trend. Collect market information, analyze data, monitor market status for sales and marketing strategies of the team. Increase brand awareness of our company and products. Visit and maintain the relationship with both existing and new customers. Attend training or workshops/seminars organized by the principles and our company. Provide on-site support with engineers for the installation and user training and ensure successful closing of the sales orders. To provide brief daily activities, weekly plan, and report to the Business Manager.Manage customers and resolve customer complaints by investigating problems, developing solutions, preparing reports, and marking suggestions to Business manager. To perform other related tasks assigned by the Business Manager and Business Director. Understanding all products application assigned. Provide application training to customers. Support customers on application concern and troubleshooting. Cooperate with related parties (sales, service, and suppliers) on providing application support troubleshooting to customers.