1.Execute digital campaigns across social, search, email, and partner channels. 2.Coordinate copy, assets, and schedules with design and compliance teams. 3.Manage official digital channels to improve visibility and lead generation. 4.Support distribution of educational, promotional, and product content. 5.Monitor campaign performance and prepare reports on traffic and conversions. 6.Assist paid media execution and optimization within approved budgets. 7.Maintain marketing calendars and ensure timely campaign delivery. 8.Check that public materials follow brand and regulatory standards. 9.Support SEO, website updates, and landing page performance improvement. 10.Track competitor activities and audience trends in target markets. 11.Support audience segmentation and remarketing for lead nurturing. 12.Contribute ideas to improve campaign effectiveness and channel growth.
1 Build and execute community growth initiatives across online and offline channels. 2 Support user acquisition through ambassadors, referrals, and partnerships. 3 Grow and manage EDX Exchange communities with focus on trust and retention. 4 Coordinate with marketing, product, and compliance on community campaigns. 5 Plan and support AMAs, webinars, educational events, and activations. 6 Monitor community sentiment and participation to identify growth opportunities. 7 Engage with users professionally to strengthen loyalty and advocacy. 8 Track metrics related to community growth, engagement, and conversion. 9 Support content distribution and campaign execution across community channels. 10 Identify ambassadors, KOLs, and ecosystem partners for collaboration. 11 Prepare reports on growth activities and community performance. 12 Contribute ideas to improve activation, retention, and community value.
1 Develop growth campaigns to acquire qualified users for EDX Exchange. 2 Build acquisition plans across paid, organic, referral, and partnership channels. 3 Run growth experiments to improve KYC onboarding and user activation rates. 4 Coordinate with product, compliance, and operations on campaign execution. 5 Analyze funnel drop-off and improve registration to first-trade conversion. 6 Manage campaign budgets and monitor customer acquisition cost and ROI. 7 Prepare landing page briefs and compliant messaging for growth campaigns. 8 Track acquisition, activation, retention, and revenue performance weekly. 9 Design referral and reactivation programs to increase repeat trading. 10 Align growth messaging with community, content, and brand initiatives. 11 Monitor competitor activity and market trends in Cambodia and ASEAN. 12 Present growth insights and optimization plans to management regularly
1. Respond to customer inquiries through approved service channels professionally. 2.Support onboarding questions and coordinate escalations when required. 3.Handle complaints, service issues, and operational requests with follow-up. 4.Maintain accurate records of customer interactions and case resolutions. 5.Work with operations on deposits, withdrawals, and account service requests. 6.Escalate suspicious or unresolved matters to compliance or management. 7.Assist users with platform guidance, account safety, and service procedures. 8.Monitor recurring issues and provide feedback for service improvement. 9.Support service standards, response-time targets, and internal procedures. 10.Coordinate with product, compliance, and finance on customer cases. 11.Help prepare reports on customer cases, complaints, and service trends. 12.Perform support tasks assigned by the Manager or Operations team.
• Design and produce visual assets for digital campaigns, social media, websites, email marketing, and print materials in line with the company’s brand guidelines. • Collaborate with the marketing team to conceptualize and execute creative ideas for campaigns, events, and product launches. • Create presentation decks, infographics, banners, and other visual content to support internal and external communications. • Work closely with external vendors (e.g., printers, production houses) to ensure high-quality output and timely delivery. • Maintain and develop the company’s visual brand identity across all platforms and materials. • Ensure consistency of design, typography, and visual standards in all communications. • Stay updated with design trends, creative tools, and best practices to continuously elevate the brand’s visual impact. Assist in developing brand assets such as iconography, motion graphics, and templates for cross-departmental use. • Support event branding, including booth design, stage backdrops, signage, and promotional merchandise. • Others tasks required from supervisor