Deeply understand customer requirements for professional services and collaborate with supporting departments to customize optimal solutions, while developing and maintaining relationships with account decision-makers. Lead end-to-end service solution design based on Huawei's service product portfolio, including solution drafting, cost estimation, quotation preparation, and value proposition documentation. Act as the bridge between sales and delivery teams, conducting solution feasibility reviews with delivery and service departments during pre-sales to ensure deliverability and manage customer SLA expectations. Lead or participate in commercial negotiations for service solutions. Achieve and exceed quantitative and qualitative sales targets while building and maintaining a robust short-, mid-, and long-term pipeline. Develop and sustain decision-chain relationships and rapidly acquire in-depth knowledge of service solutions. Understand operational delivery issues and coordinate to resolve customer concerns. Provide weekly, monthly, and quarterly reporting as required.
• Telecom network engineering, rollout, delivery & service. • Collect customer requirement and design work process. • Hardware installation and software debugging work experience of network product. • Participate in commercial operation. • Hosting technical workshops as well as presenting Technical and commercial proposals. • Develop customer relationships and achieve a high level of customer satisfaction. • Internal progress follow-up and push forward.
Develop, execute, and fulfill the project supply solution; support timely project delivery, customer satisfaction with supply. Manage supply resources, resource assurance, and ensure timely and completely project delivery. Execute the S&OE, ensure the plan coverage, integrate the project goods arrival plan with the supply plan, ensure the effective operation of the large and small cycles of the project, and improve the inventory efficiency. Keep good communication with internal and external customers, understand the needs of customers and improve customer satisfaction through continuous teamwork. Implement the forward/reverse SO closure of the project to ensure the project revenue achievement and customer satisfaction. Manage project supply POD to support project revenue trigger and billing. Work with Logistic Service Provider to make all the supply work more efficient.
Responsible for providing general technical knowledge to customer in core network technologies and products. Working closely with or as part of a project team, to translate identified opportunities into technical offering and proposals. Competent to bidding project, wireless solution proposal, products configuration, quotation and SOC. Good understanding of customer requirements, wireless solution design and customer engage Establish reliable and Huawei-prone Customer Relationship.
Account manager: As the primary owner of the customer interface, the account manager is responsible for planning, establishing, maintaining, and promoting customer connections and relationships. Represent customers before the company, understand and accurately convey customer requirements, drive internal and external resources to provide business solutions, and effectively achieve business goals. Represent the company at the customer interface, resolve customers' business and network issues, improve customer satisfaction, and build a mutual trust partnership. Establish and manage the customer relationship platform: Plan, develop, maintain, and improve customer relationships; manage customer expectations and improve customer satisfaction; establish a win-win partnership with customers. Promoter of customers' business success: Understand customers' pain points in strategies, business, and networks. Identify, influence, and resolve customers' requirements, provide solutions, and help customers achieve business success. Leader of sales projects: As the leader/core member of the project team, cultivate the market, seize opportunities, and achieve project objectives through effective project operations. Responsible for E2E transaction quality: Be responsible for E2E transaction and operation management of projects, align with transaction quality, and effectively achieve business goals.
Prepare monthly business performance evaluation and operational management reports for management reviews Responsible for periodical financial analysis and forecasting. And work with operations to develop action plans for business operational and performance improvement Prepare annual budget, financial target setting, financial metric design and performance measurement evaluation Recommend appropriate business model, highlight identified risk to the management Establish an operation mechanism for business unit and be responsible for the business performance management of the end-to-end process ; including: Participate the annual business plan and yearly budget of the account dept., design the performance indicators/KPIs of the account, to support the decomposition of the business objectives from the representative office As the partner of the projects, focuses on improving the quality of project management, and ensure key financial activities executed normatively, such as estimation, budget, accounting and Project performance analysis etc. Identify and manage the risks, including but not limited to business authenticity management, risk closure etc., to meet the compliance requirement.