Job Title: Key account supervisor ( Modern Trade) Reports To: Sale Manager Department: Sale Salary: Negotiate Working Day: Mon-Sat Working Hour: 8:00am - 5:00pm (Sat 3pm) About K N Cold Chain K N Cold Chain Co., Ltd. is one of Cambodia's leading distributors of frozen meat and cold chain food products. We serve a growing network of wholesale partners, hotels and restaurants (HORECA), modern trade chains, and e-commerce customers across Phnom Penh and the provinces. As we continue to expand our presence in supermarkets, hypermarkets, and convenience chains, we are looking for a driven and experienced Sales Supervisor to lead our Modern Trade channel into its next phase of growth. About the Role As Sales Supervisor – Modern Trade, you will own the day-to-day execution of our channel strategy across major supermarkets, hypermarkets, convenience stores, and mini-marts. You'll lead a team of sales executives, manage relationships with key category buyers, and be accountable for sales volume, gross profit, and channel growth. This is a hands-on, high-impact role with strong visibility to senior leadership and clear pathways for career progression. What You'll Do ▸ Lead & Coach: Supervise and develop a team of Modern Trade sales representatives — daily briefings, field coaching, and monthly performance reviews. ▸ Own the Numbers: Deliver monthly sales, gross profit, and distribution targets across all Modern Trade accounts. ▸ Manage Key Accounts: Build strong relationships with category buyers at AEON, Chip Mong, Lucky, Makro, 7-Eleven, Circle K, and other leading MT chains. ▸ Drive Growth: Open new accounts, secure new SKU listings, and execute trade promotions, in-store activations, and seasonal campaigns. ▸ Negotiate & Win: Lead trading term negotiations, listing fees, and promotional plans within approved pricing SOPs. ▸ Analyze & Decide: Use ERP data and Excel tools to track performance, identify gaps, and make smart commercial decisions.
Roles and responsibilities -Counting goods -Helping to lift goods -Learning to operate a forklift to load and unload goods -Cutting meat, slicing meat, and packaging -Other tasks assigned by the department manager
Job Purpose Responsible for supervising day-to-day sales execution across Wholesale, HORECA, Modern Trade, and/or Ecommerce channels — driving the sales team to hit volume and revenue targets, ensuring pricing and customer terms are followed correctly, and surfacing performance issues to the Sales Manager before they become bigger problems. Key Responsibilities Supervise and coach the sales team on a daily basis — route coverage, customer visits, order-taking discipline. Track individual and team performance against monthly volume, revenue, and new-customer targets. Ensure pricing, discounts, and credit terms applied in the field follow company policy. Review and consolidate daily/weekly sales reports before they go to the Sales Manager. Identify underperforming customers, routes, or SKUs and propose corrective action. Support onboarding and training of new sales staff on products, pricing, and reporting tools. Resolve first-line customer issues (order errors, delivery complaints, pricing disputes) and escalate what can't be resolved at their level. Work with the Warehouse and Fleet teams to ensure customer orders are fulfilled accurately and on time. Monitor competitor activity and pricing in the field and report relevant intelligence to the Sales Manager. Help enforce incentive scheme rules and new-customer counting accuracy for the sales team.
▸ Lead & Coach: Supervise and develop a team of Modern Trade sales representatives — daily briefings, field coaching, and monthly performance reviews. ▸ Own the Numbers: Deliver monthly sales, gross profit, and distribution targets across all Modern Trade accounts. ▸ Manage Key Accounts: Build strong relationships with category buyers at AEON, Chip Mong, Lucky, Makro, 7-Eleven, Circle K, and other leading MT chains. ▸ Drive Growth: Open new accounts, secure new SKU listings, and execute trade promotions, in-store activations, and seasonal campaigns. ▸ Negotiate & Win: Lead trading term negotiations, listing fees, and promotional plans within approved pricing SOPs. ▸ Analyze & Decide: Use ERP data and Excel tools to track performance, identify gaps, and make smart commercial decisions.
• Prepare and maintain product costing and cost analysis reports. • Monitor and analyze production, purchasing, and operating costs. • Calculate inventory valuation and Cost of Goods Sold (COGS). • Monitor inventory movement and conduct stock reconciliations. • Conduct regular stock counts and inventory audits. • Ensure compliance with Cambodia Tax Law and GDT regulations. • Good understanding of Cambodia Tax Law and General Department of Taxation (GDT) requirements • Analyze stock turnover and inventory variances. • Prepare monthly management reports and support budgeting activities.
1. Product Development & Innovation • Research and develop new frozen and dry food product concepts aligned with market demand • Adapt existing imported products to local taste preferences (if needed) • Conduct product testing, sampling, and quality evaluation • Prepare product briefs, technical specifications, and development timelines for new SKUs • Coordinate trial production runs and conduct benchmarking against competitor products in Cambodia and the region • Manage shelf-life testing, packaging trials, and product stability assessments under cold chain conditions 2. Market & Trend Analysis • Monitor food trends, competitors, and pricing in Cambodia and regional markets • Identify gaps in the market for new product lines (e.g. snacks, sauces, ready-to-eat, dry ingredients) • Support management with data-driven product recommendations • Conduct consumer and customer feedback studies, including taste tests and HORECA chef trials • Track ASEAN food industry developments, supplier innovations, and emerging categories relevant to the Cambodian market 3. Supplier & Product Sourcing Support • Work closely with the Procurement Manager and overseas suppliers (mainly China and other regions) on product specifications and development • Support the Procurement Manager in evaluating supplier capabilities for new product categories • Assist in verifying product compliance documents (COA, specs, certifications) • Maintain an updated database of suppliers, product catalogs, and sourcing options across frozen and dry categories • Support price benchmarking, sample sourcing, and supplier negotiation preparation in coordination with the Procurement Manager 4. Regulatory & Compliance • Ensure products meet local regulatory requirements and food safety standards • Review labeling, ingredients, and documentation for imports • Coordinate with Cambodian regulatory authorities (CamControl, GDCE, Ministry of Health, etc.) on product registration and import compliance • Maintain compliance records (HACCP, ISO, HALAL where applicable) and ensure full traceability for all new SKUs 5. Commercial Support • Support marketing team with product positioning, USP, and launch ideas • Assist in preparing product presentations, samples, and training materials • Participate in product launches and customer feedback collection • Collaborate with the Sales team (Wholesale, HORECA, Modern Trade, and E-Commerce) to align new products with channel requirements and customer expectations • Deliver product knowledge training to sales representatives and key customers for new launches 6. Reporting & Administration • Prepare monthly R&D activity reports, project pipeline updates, and new-product performance dashboards for the Procurement Manager • Maintain organized records of product specifications, supplier correspondence, sample logs, and approval documents • Support demand planning by sharing forecasts and projected volumes for new and trial SKUs with the Procurement and Operations teams