Manage daily inventory and spare parts operations for the Premium Bodyshop. Check receiving, issuing, returning, and storing of parts. Maintain accurate stock records and ensure proper stock organization. Monitor stock levels and follow up on parts orders and shortages. Coordinate with Bodyshop, Purchasing, Suppliers, and other teams to ensure parts are available on time. Conduct regular stock counts and investigate any discrepancies. Prepare inventory reports and monitor slow-moving or aging stock. Support and guide the inventory team to ensure smooth daily operations.
Assist in handling customer inquiries and providing relevant information. Support service appointment scheduling and customer follow-up activities. Assist in collecting customer feedback and conducting customer satisfaction surveys. Coordinate with relevant departments to follow up on customer concerns and service-related issues. Assist with data entry, report preparation, and other administrative tasks as assigned.
1. Customer Satisfaction Monitoring and Analysis Monitor customer satisfaction surveys and feedback. Identify recurring issues and improvement opportunities. Follow up with dissatisfied customers and prepare reports. 2. Corrective and Preventive Action Analysis Identify root causes of complaints and recurring issues. Coordinate corrective and preventive action plans. Monitor improvements to prevent repeated problems. 3. Customer Retention Monitor retention rates and identify lost customers. Coordinate customer reactivation and follow-up campaigns. Recommend initiatives to increase customer loyalty and repeat visits. 4. Workshop Booking Support Support the call center in generating service bookings. Monitor booking performance and conversion rates. Follow up on missed appointments and coordinate rescheduling. 5. Customer and Workshop Coordination Coordinate communication between customers and workshop teams. Ensure customer concerns are addressed and resolved. Escalate unresolved issues to management when necessary. 6. Reporting and Performance Monitoring Prepare daily, weekly, and monthly performance reports. Monitor customer experience KPIs, complaints, retention, and bookings. Provide insights and recommendations to improve service quality.
Assist with daily administrative tasks and document filing. Assist in preparing reports and other business documents. Support coordination with internal departments and suppliers. Help manage office documents and update records as needed. Perform other duties assigned by the supervisor.
The Body Shop Estimator is responsible for assessing collision damage, preparing accurate repair estimates, communicating with customers and insurance companies, coordinating repair plans with technicians, managing documentation, and ensuring high-quality, cost-effective vehicle repairs. Vehicle Damage Assessment & Estimate Preparation: • Inspect vehicles to identify all visible and hidden collision-related damage. •Document damage using photos, notes, vehicle information, and customer concerns. •Perform teardown inspections when needed to determine supplemental damage. •Communicate with technicians to verify structural or mechanical issues. •Create accurate repair estimate and/or using Body Shop Management System (if applicable) •Determine labor, parts, materials, and sublet repair requirements. •Ensure estimates follow OEM repair guidelines and industry standards. •Conduct thorough damage assessments, including hidden damage during tear-down. Repair Planning & Workflow Support: •Collaborate with Bodyshop Supervisor and technicians to ensure repairs follow the blueprint. •Confirm that all required parts, tools, and materials are ready before repairs begin. •Help schedule vehicles efficiently to maintain production flow. File Documentation & Compliance & Safety: •Maintain detailed and organized repair files in the management system (if applicable). •Ensure all documentation is accurate for billing and compliance. •Reconcile final repair costs against estimates and supplements. •Ensure estimates meet regulatory, insurance, and OEM repair procedure requirements. •Maintain knowledge of industry trends and pricing new vehicle technologies, and repair methods. •Follow safety guidelines when inspecting damaged vehicles. Coordination, Communication • Work closely with SA, Parts Counter, Inventory Controller, etc. • Communicate with supervisors about job status and material needs. • Maintain job cards, paint usage records, and time logs. • Ensure all painting tasks follow workflow and deadlines. • Communicate to team members for the next process and specific note (if any).
1. Tax Returns/Declarations Review all compliance work, including: Monthly Tax Tax on Income Patent Tax Signboard Tax Transportation Tax Property Tax 2. Tax Regulations, Compliance and Tax Audits Keep up to date with Tax Prakas/Regulations, communicate to Finance Teams and Management as appropriate. Work with Ministry of Commerce (MOC) and comply with MOC Regulations. Ensure all Tax Returns/Declarations are submitted correctly and on time. Work with Tax Auditors on answering questions and resolving Tax Audit issues and closing out Tax Audits. Challenge with tax auditor on unclear points of Tax Regulation. Write protest letters on tax reassessment and ruling letters to protect the Company. Review and correct process errors causing incorrect tax payment and tax filing. Initiate internal controls to minimize risk. Liaise with operating management on tax issues and accounting staff on tax accounting issues. Company’s registration update with the General Department of Taxation. Process closing of some dormant Companies. Apply for Compliance Certificate (Gold, Silver, Bronze, etc.). Apply for DTA (Tax saving for the Group). Apply for Certificate of Compliance (CoC) annually with the CDC (for QIP Company). Coordinate with TP Consultant in providing documents and answering their enquiries. Conduct tax training for refreshment and update. Regularly join monthly meetings of Private Sector Working Group D and Tax Working Group to collectively comment on new tax regulations and bring tax issues for discussion, aiming for transparency. Perform any other tasks required by management. 3. Elaborates Company Tax Strategy Analyzes GDT position on tax assessments. Evaluates company risk on each tax assessment point. Coordinates with Group Tax Manager on ongoing tax assessment and develops joint strategy. Negotiates with GDT on tax points to reach an acceptable situation. Minimizes monetary tax assessment impacts. 4. Tax Accounting/Deferred Tax Accounting Work with Finance Teams to ensure Expense Analysis provided supports Tax requirements as well as Finance requirements and carry out any additional analysis as required. Provide input on G/L Chart of Account setup and posting to minimize any manual re-analysis. Provide feedback to Finance to address any posting errors, etc. Calculation of Tax Writing Tax Allowances, Balancing Charges, etc., and calculation of Disallowable Expenses, etc. Discuss and agree on Month-End and Year-End Tax Accounting entries with Finance Team and External Auditors. 5. Tax Planning Based on an understanding of the effective tax rate, establish Tax Plans to improve Tax Efficiency. Identify Legal Entities with Tax Losses and establish plans for utilizing any significant losses. Closely screen tax risk and foreseeable tax exposure of each legal entity, raise for discussion, and propose solutions at Group Level.
a. Surface Inspection • Inspect vehicle surfaces for scratches, swirls, oxidation, and other paint defects. • Determine the level of polishing required for each section. b. Polishing & Finishing • Apply polishing compounds correctly using appropriate pads and machines. • Perform compounding, polishing, and finishing processes to restore gloss. • Work on small sections systematically to ensure uniform finish. c. Protection & Final Touches • Apply wax, sealant, or ceramic coating after polishing. • Remove residue and check for consistent gloss and surface quality. d. Coordination & Workflow • Coordinate with body shop painters to ensure surfaces are ready for polishing. • Communicate with Body Shop Controller, supervisor and Quality Controller to maintain workshop standards. e. Maintenance of Tools & Materials • Maintain polishers, pads, microfiber cloths, and workstations in good condition. • Monitor stock of polishing compounds and protective coatings. f. Safety & Compliance • Follow Body Shop safety procedures • Ensure electrical polishing machines are used safely.
- Create and share short videos to introduce new products (NPI) to customers via social media platforms. - Engage with online customers, respond to inquiries, and provide product information. - Collaborate with marketing and sales teams to develop digital content aligned with product launches and campaigns. - Track and analyze the performance of videos and social media campaigns, providing insights and suggestions for improvement. - Maintain up-to-date knowledge of company products, promotions, and digital trends. - Monitor competitor content and online activities to identify opportunities for engagement and differentiation.
People management: responsible for the organization and performance of a growing team of after sales service personnel including both in field & workshop activities. Implementing and maintaining activity and other company management systems as required assisting in the overall management of this support division. Identifying appropriate training and staffing requirements to meet both existing and future needs. Actively striving for best practices in customer satisfaction and support with regular updates to management on appropriate recommendations Preparation of operational and capital budgets as required and actively striving to meet targets. Ensuring customer service performance by service personal is professional and appropriate to support business growth, brand differentiation, sales margin and customer loyalty. Optimizing spare parts stock levels, costs and availability for customers buy regularly reviewing on items of concern. Efficient management and scheduling of resources for the maintenance, service and other operations as required by GM. Identification of materials, parts and equipment for purchase to achieve value for money. Interact at a management level with all departments to ensure seem-less flow for work performance and information is maintained at all times. Developing and implementing the necessary infrastructure and processes to support future growth. This includes systems, procedures, customer service, training, management information and performance controls. Develop manage and deliver efficiency KPIs for the After Sales Service Department in conjunction with the General Manager. Actively solicit additional business for the After Sales department. Report monthly on overall P & L of After Sales business