សំអាតការិយាល័យប្រចាំថ្ងៃ រួមមាន ជូតធូលី បោសសំអាត និងលាងជាន់ សំអាតតំបន់ទទួលភ្ញៀវ (Showroom) និងកន្លែងបម្រើអតិថិជន រៀបចំ និងថែរក្សាសម្ភារៈសំអាតឲ្យមានស្ថានភាពល្អ ជួយសំអាតតំបន់ជួសជុល ឬឃ្លាំង (Workshop/Warehouse) ប្រសិនបើត្រូវការ រាយការណ៍បញ្ហាផ្សេងៗដែលពាក់ព័ន្ធនឹងអនាម័យឬសុវត្ថិភាពទៅអ្នកគ្រប់គ្រង
1. Quality Management • Develop and implement quality control procedures and standards for body repair and painting operations. • Ensure all vehicle repairs meet OEM specifications and workshop quality benchmarks. • Monitor inspection processes and verify that defects are identified and corrected promptly. 2. Team Leadership • Supervise and manage Quality Controller Team • Train and mentor quality inspectors and body shop technicians on standards and best practices. • Assign inspection tasks and monitor team performance. 3. Inspection Oversight • Conduct final inspections of repaired vehicles for panel alignment, dent repair, paint quality, and overall finish. • Approve vehicles for delivery to customers only after confirming quality standards are met. • Analyze recurring defects and implement preventive measures. 4. Process Improvement • Identify workflow inefficiencies and recommend improvements. • Implement corrective actions to reduce defects, reworks, and warranty claims. • Collaborate with denting, painting, and service teams to streamline operations. 5. Documentation & Reporting • Maintain detailed quality reports, inspection records, and corrective action logs. • Prepare reports for management on quality performance, trends, and improvement initiatives. • Ensure compliance with workshop safety, environmental, and regulatory standards. 6. Customer Satisfaction • Ensure the quality of repairs meets or exceeds customer expectations. • Address customer complaints related to repair quality and coordinate resolution.
a. Surface Inspection • Inspect vehicle surfaces for scratches, swirls, oxidation, and other paint defects. • Determine the level of polishing required for each section. b. Polishing & Finishing • Apply polishing compounds correctly using appropriate pads and machines. • Perform compounding, polishing, and finishing processes to restore gloss. • Work on small sections systematically to ensure uniform finish. c. Protection & Final Touches • Apply wax, sealant, or ceramic coating after polishing. • Remove residue and check for consistent gloss and surface quality. d. Coordination & Workflow • Coordinate with body shop painters to ensure surfaces are ready for polishing. • Communicate with Body Shop Controller, supervisor and Quality Controller to maintain workshop standards. e. Maintenance of Tools & Materials • Maintain polishers, pads, microfiber cloths, and workstations in good condition. • Monitor stock of polishing compounds and protective coatings. f. Safety & Compliance • Follow Body Shop safety procedures • Ensure electrical polishing machines are used safely.
The Body Shop Estimator is responsible for assessing collision damage, preparing accurate repair estimates, communicating with customers and insurance companies, coordinating repair plans with technicians, managing documentation, and ensuring high-quality, cost-effective vehicle repairs. Vehicle Damage Assessment & Estimate Preparation: • Inspect vehicles to identify all visible and hidden collision-related damage. •Document damage using photos, notes, vehicle information, and customer concerns. •Perform teardown inspections when needed to determine supplemental damage. •Communicate with technicians to verify structural or mechanical issues. •Create accurate repair estimate and/or using Body Shop Management System (if applicable) •Determine labor, parts, materials, and sublet repair requirements. •Ensure estimates follow OEM repair guidelines and industry standards. •Conduct thorough damage assessments, including hidden damage during tear-down. Repair Planning & Workflow Support: •Collaborate with Bodyshop Supervisor and technicians to ensure repairs follow the blueprint. •Confirm that all required parts, tools, and materials are ready before repairs begin. •Help schedule vehicles efficiently to maintain production flow. File Documentation & Compliance & Safety: •Maintain detailed and organized repair files in the management system (if applicable). •Ensure all documentation is accurate for billing and compliance. •Reconcile final repair costs against estimates and supplements. •Ensure estimates meet regulatory, insurance, and OEM repair procedure requirements. •Maintain knowledge of industry trends and pricing new vehicle technologies, and repair methods. •Follow safety guidelines when inspecting damaged vehicles. Coordination, Communication • Work closely with SA, Parts Counter, Inventory Controller, etc. • Communicate with supervisors about job status and material needs. • Maintain job cards, paint usage records, and time logs. • Ensure all painting tasks follow workflow and deadlines. • Communicate to team members for the next process and specific note (if any).
• Manage master list of maintenance service to track and remind the customers for monthly maintenance service • Manage aftersales business operations of the wholesale under own responsibility • Update the Work Order /Sales Deal Status daily, then sending dally report update promptly end of business hours • Follow up your team to close their Hot & Potential deals on a daily basis, and support them as necessary • Make sure you run the events as set in the plan as well as in the objectives. • Ensure the wholesale tools are maintained in good condition all the time and do monthly tools audit regularly • Work closely with Parts Manager and own team to ensure spare parts in both workshop and area responsible • Ensure routine weekly stock refill and monthly stock order are maintained consistently as planned • Ensure the supports to each OSC and Parts Reseller within the area are given promptly as needed • Regularly visit all the business partners and kay customers in the responsible area, listen to their feedback, key issues & solutions, and report immediately to Managers and Customer Feedback Analyst after visit to take prompt action to turn the situations around • Come up with new creative ideas to improve both parts and labor sales, and monitor against targets on a weekly & monthly basis
- Ensuring all administration duties within the Warranty Department are carried out in line with company policy - Processing warranty claims and submit within 3days after clock off date - Dealing with the Manufacturer or agents working on their behalf - Dealing and working with Team Leader, Technical Advisor or Service Manger to process the claim - Following up on any issues within agreed time frames Weekly review warranty receivables payments and updating the computer database accordingly - Daily handling rejected claims according to dealership and/or manufacturer specifications and following up on outstanding claims - Daily tracking warranty parts and following through the returns process - Classified and scrapped parts accordingly to the warranty policy - Ensuring all documentation is processed in line with manufacturer and company procedures - Invoicing warranty claims ensuring all claims follow warranty protocols and procedures - Filing job card in sequence - Produce daily report of claim error, claim reject, payment not received from manufacturer.
1. Technical Leadership & Diagnostics High-Level Troubleshooting: Assist technicians with complex electrical, engine, or hybrid/EV system issues that standard diagnostic tools cannot easily resolve. EV Specialist Oversight: Supervise the specific safety and technical protocols for Deepal and Nevo PHEV vehicles, ensuring high-voltage battery safety maintained. Technical Training: Conduct regular "toolbox talks" and internal training to keep the team updated on Changan's latest Technical Service Bulletins (TSB) 2. Workflow & Productivity Management Job Allocation: Assign repair orders to technicians based on their specific skill levels (e.g., electrical experts vs. general mechanical). Deadline Monitoring: Ensure vehicles completed within the promised "Estimated Time of Completion" (ETC) to maintain high customer satisfaction. Work-in-Progress (WIP) Control: Monitor the workshop floor to identify bottlenecks and ensure bay utilization maximized. 3. Quality Control (QC) Final Inspection: Perform final road tests and quality checks on "Heavy Repair" or high-value jobs before the vehicle handed back to the Service Advisor. Repeat Repair Prevention: Analyze any "comebacks" (vehicles returning for the same issue) to identify root causes and provide corrective training to the responsible technician. 4. Safety & Standards (5S) Workshop Safety: Enforce the use of Personal Protective Equipment (PPE) and ensure the workshop remains compliant with Cambodian labor safety laws. Special Tool Management: Oversee the maintenance and calibration of expensive diagnostic equipment and specialized EV tools.
Maintain full set of accounts and ensure timely and accurate recording of financial transactions in XERO. Prepare and post journal entries including accruals, deferrals, and adjusting entries. Perform monthly bank reconciliations and balance sheet account reconciliations. Manage accounts payable and accounts receivable processes in compliance with internal policies. Reconcile student tuition revenue and monitor deferred income. Track scholarship and grant income, including grant utilization reporting. Coordinate with Academic and Admissions departments to ensure revenue accuracy. Prepare monthly, quarterly, and annual financial statements (Balance Sheet, Income Statement, Cash Flow Statement, Statement of Changes in Equity). Ensure compliance with IFRS and Cambodian accounting and tax regulations. Support internal and external audits by preparing schedules and supporting documentation. Assist in month-end and year-end closing processes. Monitor departmental budgets and assist in budget tracking and variance analysis. Maintain accuracy of the general ledger and chart of accounts. Manage petty cash and small operational expenses with proper documentation. Ensure strict adherence to accounting policies, procedures, and internal control frameworks. Maintain confidentiality of financial information. Contribute to continuous improvement of accounting systems and processes. Maintain and update the Fixed Asset Register for all institutional assets including teaching equipment, workshop machinery, IT equipment, furniture, and vehicles. Ensure proper asset capitalization in accordance with IFRS and company policy. Classify assets appropriately (e.g., equipment components, vehicle parts, improvements, and replacements). Calculate and record monthly depreciation accurately. Monitor asset movements including acquisition, transfer, disposal, and write-off. Perform periodic physical asset verification and reconciliation with accounting records. Ensure proper documentation for asset purchases, warranties, and supporting contracts. Coordinate with academic and operational departments to track equipment usage and safeguarding. Prepare fixed asset schedules for audit and financial reporting purposes.
1. Performs preventive maintenance and other approved jobs, cleaning, and repairs on dealership tools and equipment. 2. Ensures -facility is clean and organized at all times. 3. Performs factory warranty repairs according to established procedures. 4. Follows all hazardous waste and safety regulations and company policies.