1. Advanced Diagnostics & Repair • Diagnose and repair complex electrical and electronic systems, including ECUs, ABS, airbags, lighting, infotainment, and body control modules. • Work with high-voltage systems in hybrid and electric vehicles safely. • Utilize advanced diagnostic tools and software for fault detection and resolution. 2. System Integration & Calibration • Ensure all electrical components function correctly after body repairs. • Calibrate sensors, cameras, and electronic systems impacted by structural or panel repairs. • Collaborate with body and painting teams to avoid interference with electrical systems. 3. Quality Assurance & Safety • Conduct thorough functional and safety checks before vehicle delivery. • Implement workshop electrical safety standards and high-voltage handling protocols. • Ensure repairs meet OEM quality standards and customer expectations. 4. Mentoring & Supervision • Guide and train junior electrical technicians in diagnostics, repairs, and safety practices. • Supervise complex repair jobs and ensure adherence to workshop SOPs. • Assist in developing standard procedures for electrical repair and testing. 5. Documentation, communication & Reporting • Maintain detailed records of repairs, replaced parts, and calibration procedures. • Report recurring electrical issues to management and recommend preventive measures. • Track tools, test equipment, and consumables for electrical repairs. • Communicate to team members for the next process and specific note (if any).
Daily/weekly/regular tasks and activities: 1.Greets all customers promptly, provide timely professional services. 2.Provide excellent customer serivce by listening to customer inquiries and requests and asking question to ensure understanding. 3.Ensure invoice totals are accurate. 4.Monitors cash flow of Service Department AR & AP. 5.Sets up and maintains filing system for accounts. 6.Manage petty cash. Key financial responsibilities under the administration of the role 1.Follow up with customers regarding unpaid Invoices. 2.Maintains composure in dealing with customers. 3.Ensures receipts are consistent with repair order totals. 4.Refers customers who have additional questions about their repair order to the Service Advisor or other appropriate individual.
- Create and share short videos to introduce new products (NPI) to customers via social media platforms. - Engage with online customers, respond to inquiries, and provide product information. - Collaborate with marketing and sales teams to develop digital content aligned with product launches and campaigns. - Track and analyze the performance of videos and social media campaigns, providing insights and suggestions for improvement. - Maintain up-to-date knowledge of company products, promotions, and digital trends. - Monitor competitor content and online activities to identify opportunities for engagement and differentiation.
Summary: Greetings Customer (serve them coffee, drink and invite them to the customer lounge), managing and enhancing customer interactions across all touchpoints, focus on resolving customer issues efficiently, building strong customer relationships, high customer satisfaction, maintaining a professional, premium experience and delivering exceptional service. Need to support Greeter at peaking hour or back-up when she's absent. Customer Intake, communication & Front-Desk Operations: •Greet customers and perform check-in for damaged vehicles •Collect customer information, insurance details, and vehicle documentation •Conduct or assist with the initial walkaround to note visible damage •Answer general questions about repairs, insurance, or timelines •Act as the primary liaison between customers and the repair team. Customer Satisfaction & Retention: •Follow up after delivery to ensure satisfaction, surveys and feedback •Document complaints and help resolve issues with management •Promote shop benefits, repair warranties, and referral incentives. Administrative & Office Support: •Order office supplies and maintain a clean, professional front area •Assist management with clerical tasks (filing, scanning, printing) •Provide backup support to Greeters, Administrative office or production when needed. Compliance & Professional Standards: •Protect customer data during intake and file management •Follow DRP requirements, shop policies, and communication guidelines •Maintain a professional appearance and conduct at all times.
Sales & Revenue Generation • Social media: Convert leads from Digital Marketing Team to revenue • Car Clubs: Stand-by to assist, guidance, educate on car care/paint knowledge/ car new technology, etc… build relationships for sales conversion • Group & Subsidiary: Build strong relationships, seeking cross sales opportunities, incentives programs, etc. • Existing Customer: Identify opportunities for upselling while maintaining customer trust. • Promote additional services when appropriate (detailing, paint protection, accessories). • Meet sales and customer satisfaction goals set by management. Customer Interaction & Consultation • Greet customers professionally and assess their repair needs. • Explain repair procedures, timelines, and costs clearly. • Provide guidance on service options and make recommendations. • Answer customer questions about repairs, insurance claims, and warranties. • Seeking networking events opportunities Insurance & Claims Coordination • Communicate with insurance, adjusters to facilitate claim approvals. • Submit estimates and documentation for insurance review. • Track claim status and provide updates to customers. Customer Follow-Up, Delivery & Report Tracking • Notify customers repair progress & when vehicles are ready for pickup. • Walk customers through completed repairs and ensure satisfaction. • Address complaints or issues promptly and professionally • Tracking all customer report, analyze what can do better and sales opportunities Customer Follow-Up, Delivery & Report Tracking • Support in onboarding & Activate more business partners, insurance, car club, commercial clients.
Identify potential clients through various channels such as networking events, cold calling, referrals, and online research. Qualify leads to determine their potential as viable customers Conduct thorough needs assessments to understand the client's requirements and preferences. Present product or service offerings to prospects, highlighting their features and benefits. Address any objections or concerns raised by prospects and provide suitable solutions. Negotiate terms of sale, including pricing, contracts, and delivery arrangements. Build and maintain strong relationships with clients to ensure customer satisfaction and loyalty. Act as the primary point of contact for clients, addressing their queries and resolving any issues in a timely manner. Continuously engage with clients to upsell additional products or services and identify opportunities for cross-selling. Stay updated on industry trends, market developments, and competitor activities. Analyze sales data and market insights to identify areas for growth and optimization. Provide feedback to the sales and marketing teams regarding product performance and customer preferences. Coordinate with internal teams such as marketing, logistics, after-sales, and customer support to ensure seamless service delivery. Prepare regular reports detailing sales activities, pipeline status, and revenue forecasts.
Contacts current and potential customers, visits establishments to evaluate needs, and promotes sales of products and services. - Update leads in the Customer Relationship Management system. - Engage and provide a solution to customers. - Computes estimated savings to the customer for review and approval. - Understand company products and updates on a regular basis. - Build a close relationship with customers. - Survey and report on competitor activities. - Demonstrate and explain the use of installed equipment. - Attends sales and trade meetings and reads related publications to obtain current market condition information, business trends, and industry developments.
1. Quality Management • Develop and implement quality control procedures and standards for body repair and painting operations. • Ensure all vehicle repairs meet OEM specifications and workshop quality benchmarks. • Monitor inspection processes and verify that defects are identified and corrected promptly. 2. Team Leadership • Supervise and manage Quality Controller Team • Train and mentor quality inspectors and body shop technicians on standards and best practices. • Assign inspection tasks and monitor team performance. 3. Inspection Oversight • Conduct final inspections of repaired vehicles for panel alignment, dent repair, paint quality, and overall finish. • Approve vehicles for delivery to customers only after confirming quality standards are met. • Analyze recurring defects and implement preventive measures. 4. Process Improvement • Identify workflow inefficiencies and recommend improvements. • Implement corrective actions to reduce defects, reworks, and warranty claims. • Collaborate with denting, painting, and service teams to streamline operations. 5. Documentation & Reporting • Maintain detailed quality reports, inspection records, and corrective action logs. • Prepare reports for management on quality performance, trends, and improvement initiatives. • Ensure compliance with workshop safety, environmental, and regulatory standards. 6. Customer Satisfaction • Ensure the quality of repairs meets or exceeds customer expectations. • Address customer complaints related to repair quality and coordinate resolution.
-Handle with events, activation, campaigns and other projects based on monthly and yearly marketing plan. -Managing operational and administrative function to ensure specific project are delivered efficiently. -Prepare event proposal, checklist, budget plan from pre-production until finish event. -Delivery event on time, within budget, that meet or exceed expectation. -Setting, communicating, and maintaining timeline and priorities on every project. -Managing and maintain supplier relationship and production costing to ensure the quality and delivery to each event. -Prepare Quarterly, Yearly marketing, and budget plan. -Managing events by travelling to each event location based on marketing plan. -Other task will assigned by Manager.