• Assist the manager in supervising day-to-day SOC activities, including cooperation, monitoring, detection, and response to cybersecurity events. • Ensure SOC processes, playbooks, and incident response procedures are up-to-date and properly executed. • Maintain and improve security monitoring tools, SIEM configurations, and log management practices. • Provide recommendations and best practices to ensure the SIEM tool is optimized and tailored to business needs, minimizing false-positives while maximizing true-positives. • Act as a point of contact between the SOC team, cybersecurity intelligence functions, and management. • Perform or assist in penetration testing and offensive security assessments to proactively identify vulnerabilities and strengthen the Bank’s cybersecurity posture. • Assist in managing cybersecurity incidents by handling preparation, investigation, escalation, and reporting activities. • Continuously monitor and analyze threat intelligence to detect potential risks and emerging threats from external attack vectors. • Contribute to the development, implementation, and maintenance of cybersecurity policies, standards, and guidelines. • Track and coordinate remediation efforts with relevant teams. • Provide actionable intelligence and recommendations to stockholders and management. • Review and improve cybersecurity operational processes to enhance efficiency and effectiveness. • Maintain accurate documentation of procedures, incidents, and investigations. • Assist and support other tasks that are assigned by the line manager.
1. Product Development Initiate, conceptualize, and develop new banking products that address customer needs and market opportunities. Design and develop product concepts, end-to-end workflows, operational processes, procedural guidelines, and documentation for proposed product enhancements or new developments. Lead cross-functional collaboration with internal stakeholders to ensure completeness of product design and readiness for implementation. Oversee end-to-end projects execution. 2. Performance Management Initiate incentive scheme/program to achieve the bank business plan. Develop automation data driven dashboard and reports to senior management. Set and appraise sales performance to ensure alignment with business objectives. Take lead branch performance analyses regularly and provide timely feedback, and motivation to strengthen performance levels. 3. Quality Assurance Identify gaps and operational risks that may affect credit quality, and recommend preventive or corrective actions. Work closely with Relationship Teams and relevant stakeholders to ensure adherence to internal policies, regulatory requirements, and best practices. 4. Beyond Financing Lead the Bank’s “Beyond Financing” agenda by developing SME support programs such as financial literacy, business management training, and financial capability development. Build and maintain strong partnerships with SME associations, business networks, and development partners to strengthen SME financing programs and promote the Bank’s strategic initiatives. Engage with relevant ministries and government bodies to support SME clients beyond financial services, contributing to national SME development priorities. Initiate and coordinate joint programs, networking events, capacity-building sessions, and awareness campaigns to enhance SME engagement.
Strong focus on business development, relationship building and networking; Market products and solutions to increase lending, deposit and cross-sell opportunity Promote banking products and services to existing and prospective customers Assists customers for loan application and screens loan applications; Ensure quality of loan portfolio through sound credit assessment and monitoring; Collecting, investigating, and analyzing for loan appraisal; Conducts client sit visit of home, business places, and collateral; Study credit status and competition in its operating areas; Deal and coordinate customer complaints or claims as well as loans problem; Processing registration of title deed at local authorities and land office; Loan monitor and follows up of the timely repayment; Build good relationships with customers and local authorities; Ensure full compliance with all in-place bank policies & procedures; Achievement of his/her performance targets; Identify and understand customers’ needs and recommend appropriate financial products/services; Ensure that the highest quality of service is offered in the VIP premises at all times; Execute other related duties as assigned by line supervisors or requested.
This role is responsible for in handling customer calls, responding to inquiries on social media, managing customer complaints, and reporting on these activities. Contact Centre is responsible for providing accurate information, guiding customers through the bank’s services, and ensuring a high level of customer satisfaction. ▪ Answer incoming calls promptly and professionally. ▪ Provide accurate information to customers regarding their banking needs. ▪ Assist customers in navigating the bank’s services and products. ▪ Transfer calls to the appropriate department when necessary. ▪ Prepare reports on call center performance and customer feedback. ▪ Identify trends and insights from call data to improve customer service. ▪ Monitor the bank’s social media platforms for customer enquiries. ▪ Respond to customer enquiries via social media in a timely and accurate manner. ▪ Escalate complex issues to the relevant department for resolution. ▪ Receive and handle customer complaints empathetically and professionally. ▪ Resolve complaints where possible or escalate them to the relevant department. ▪ Follow up with customers to ensure their issues have been resolved satisfactorily. ▪ Outbound call for service or product promotion ▪ Online loan request monitoring and lead tracking ▪ Performing other related duties may be assigned by the Manager/HoD.
To provide overall independent, effective & efficient internal audit functions, carry out the audit assignment & complete audit field work. Assist Team Leader to conduct audit fieldwork for completing audit assignments as per Annual Internal Audit Plan approved. Perform specific audit procedures, test, analyze, and complete the audit working papers with appropriate documentation and relevant documentary evidence bases on audit assignment. Raise the issued, identify underlying root causes, and recommend the key controls for corrective action, detection, and prevention in each audit assignment for the Team Leader to review. Ensure completeness and adequacy of documentation in working paper, findings & report, including conformance to internal audit standards/ methodology/ guideline/ instruction. Perform any other duties assigned by the superiors from time to time. Other tasks will be assigned by line manager.
The Assistant Relationship Manager is responsible for achieving the loan sales target as well as other KPIs required by their line manager and the Bank. Promote the bank's products and services to the targeted customers. Obtain consent for data sharing and credit bureau checks. Process loan applications by communicating with customers and collecting required information and documents. Analyze customer qualifications, including repayment capacity, collateral, and purpose of loan use. Then, prepare a credit proposal to be submitted to the Credit Assessment Department for review and approval. If the customer is disqualified, the Assistant Relationship Manager will reject the loan application. If the loan application is approved, the Assistant Relationship Manager will communicate the pre and post-disbursement conditions and facilitate the loan disbursement process. Conduct a loan review promptly as required by credit policy and procedures. Follow up with customers who have not made their payment on time and take necessary steps or actions to minimize credit risk. Produce reports to analyze the sales pipeline and loan performance. As a customer service representative, it is essential to handle customer complaints promptly and take appropriate actions to resolve them. It is crucial to listen carefully to the customer's concern, empathize with their situation, and provide a fair solution that meets their needs. Performs any related tasks assigned by the relationship manager and the bank.
- Build and deepen relationships with high-net-worth and corporate customers, mainly focusing on manufacturing and processing supply chain and other key corporate SMEs, for delivery of loan products and services. - Provide professional customer service to achieve a high percentage of customer satisfaction and retention. - Generate new business to achieve defined targets in terms of no. of customers, volumes and revenue for the segment - Achieve “best in class” productivity to maximize the efficacy of the sales process. - Aggressive sales call plans to acquire large prospective customers through referrals. - Ensure coverage of customer base in accordance with the approved contact plans or sale pipeline. - Dealing with supply chain anchors/key customers within the target sectors, including negotiating with customers, making a business need assessment, making cost and benefits analysis for SMEs, and preparing and presenting a win-win financing proposal for customers. - Onboarding and conducting counter-party risk assessments on all business anchors/key customers within value chain sectors - Conduct all steps of loan appraisal of every loan application, including customer and document assessment, write-up, onsite visits to customers’ business and collateral with an appropriate validation following policies and procedures of the Bank - Monitoring daily work timely and effectively, loan files must be up to date to ensure its high quality of management, loan quality must be closely monitored and rehabilitated and NPL ratio kept at an acceptable level. All bank assets and liabilities related to loans, guarantees confirmation and other loan products need to be properly documented, recorded and accounted for. - Monitoring daily loan late by pushing the sale staff under supervision to closely follow up ontime payment. - Monitor and check regularly on customers concerning the use of loan, business situation, loan contract terms, the repayment of loan, the completeness of documentation on time and to process possible extension of the loan before due date within 7 working days. - Resolve all issues and queries of the customers related to the loan procedures and formalities - Provide training/coaching to the sale staff under supervision to adapt of the bank code of conduct, core value, other rules and regulations - Sharing the new Memo information of the bank to all staff under my supervision - Lead marketing resources to generate new customers and clients for the Bank as group and team. - Execute other related duties as assigned by line supervisors or requested.
Implement daily task in compliance with the established policies and guidelines Conduct training / Refreshing session to Collection team and BUs on loan collection Policy and Procedures Monitor overdue portfolio and problematic accounts very closely and act on timely manner when a trigger alerts by reporting it to the Manager or Department Head or Chief Credit Officer and/or provide a sound recommendation on immediate action (if any) Monitoring the collection efficiency by following-up with business units (BUs) on action taken on regular basis Consolidate overdue report from BUs for Credit Committee on weekly basis. Propose recovery strategies, legal proceedings, restructure, and write-off for approval. Ensure the payment of overdue clients under the Monitoring & Recovery Team and BUs are followed up, monitored, and appropriately reported. Assist BUs to solve pre-NPL accounts by providing sound advice and/or joining the discussion with overdue clients for solution when needed. Manage collateral sale process in case borrowers are willing to sell their property Work in collaboration with Legal Team and Panel Lawyer, Court, and relevant stakeholders on cases proceeding to the court. Follow up with Legal Team on litigation cases. To perform other tasks assigned by Head Department
Performance Management (PM) is responsible for generating accurate business performance insights, supporting KPI management, and driving a performance-based culture across branches and business teams. The role involves data analysis, reporting, visualization, and providing strategic recommendations to enhance business productivity and employee performance. • Generate comprehensive business performance reports and dashboards on branches, teams, and individual staff performance. • Analyze key performance trends, identify gaps, and provide data-driven recommendations to improve productivity and sales outcomes. • Monitor Sales Pipeline and loan projection to push healthy loan growth. • Produce monthly, quarterly, and annual performance summary reports for management review. • Develop automated reporting tools, data visualization dashboards, and analytic models to support faster and more accurate decision-making. • Track business teams’ performance throughout the year and coordinate year-end performance appraisal activities. • Support weekly branch meetings with updated performance data, insights, and recommendations. • Perform others relevant task required by line managers.