The Head of IT is responsible for leading the organization’s technology strategy and operations. This role oversees IT infrastructure, cybersecurity, system development, and digital transformation initiatives to ensure efficient and secure technology services. The position also manages IT teams, budgets, and aligns technology with business goals.

JOB SCOPE

Lead and manage the company’s IT operations, infrastructure, and security. Oversee system development, network administration, and data protection. Align IT strategy with business goals, support digital transformation, and ensure efficient and secure technology solutions across all departments.

KEY ACCOUNTABILITIES

• Oversee daily IT operations and lead the IT team to ensure reliable and secure technology services across the organization.

• Develop and execute IT strategies aligned with business objectives, covering infrastructure, systems, cybersecurity, and communication tools.

• Manage the IT department’s annual budget, including planning, monitoring, and controlling expenditures.

• Collaborate with senior management to assess business needs and deliver IT solutions that enhance operational efficiency and innovation.

• Ensure high availability and performance of IT systems by proactively monitoring, maintaining, and optimizing infrastructure and applications.

• Establish standards, processes, and best practices for system implementation, support, and lifecycle management.

• Develop and enforce IT policies, procedures, and training programs related to system use, security, and data governance.

• Manage all aspects of network asset management, including inventory, lifecycle, upgrades, and documentation.

• Ensure the performance, reliability, and security of servers (email, backup, and application servers), data centers, and disaster recovery sites.

• Conduct research and recommend suitable IT products, services, protocols, and standards to support procurement and future growth.

• Negotiate and manage vendor contracts and service agreements with external suppliers and contractors.

• Develop and implement methodologies for network performance testing, generate performance reports, and suggest improvements.

• Lead IT-related risk management, ensuring data protection, system backups, and robust disaster recovery procedures.

Education 
•    Bachelor’s degree in Information Technology, Computer Science, Information Systems, or a related field. 
Experience 
•    A minimum of 10 years of relevant working experience, with 5 years in management roles. 
MS Office and Software 
•    Deep understanding of IT infrastructure, including computer systems, networks, cybersecurity, and mobile systems. 
•    Expertise in network and systems administration, server management, and virtualization technologies (e.g., VMware ESXi, Hyper-V). 
•    Strong knowledge of operating systems: Windows Server, Linux, and Mac OS environments. 
•    Proficient in cloud solutions and services such as Microsoft Azure, AWS, or Google Cloud Platform. 
•    Experience with database management systems, backup solutions, and storage technologies. 
•    Knowledge of telecommunications systems and enterprise-level communication tools. 
•    Familiarity with software development lifecycle and digital transformation initiatives. 

Other Skills 
•    Proven track record of leading IT teams, managing complex projects, and implementing enterprise-wide IT solutions. 
•    Experience with IT budgeting, strategic planning, and vendor management. 
•    Strong leadership and decision-making abilities. 
•    Excellent communication and interpersonal skills to collaborate with cross-functional teams and executives. 
•    Effective negotiation and stakeholder management skills. 
•    Strong analytical thinking and problem-solving capabilities. 
•    Proven ability to align IT systems and services with overall business goals. 
•    Ability to work under pressure and manage multiple priorities effectively.