រាយការណ៍ជោគជ័យ

A note about this position:
As a Member Experience Associate, your job is to make sure members have great days at Commune Work. That means being warm and welcoming, but it also means being organized, observant and proactive. You should know what is happening in the space, understand what members need, notice when something is not right and take ownership of getting it resolved. Some days this might mean welcoming a new member and helping them understand how everything works. On others, you may be setting up meeting rooms, solving an access issue in Spacebring (our coworking management software), coordinating with the operations team or helping prepare a community event. The common thread is simple: you help make the member experience feel effortless.

About You
This is an in-person hospitality role, based on site five days a week. As a Member Experience Associate at Commune Work, you will be the heart of the member experience, aiming to create great days for everyone who enters our space. This is
a genuine ground-floor opportunity. You will help prepare the space, welcome the first members through the door, and play a key part in shaping the culture of our community.

Member Experience & Relations (35%)

Be a visible, approachable and trusted point of contact for
Commune Work members throughout their membership. You will:

• Welcome members and visitors and create a warm, professional first impression;
• Support new-member onboarding and make sure members understand how to use the space, services and amenities;
• Build genuine relationships with members and understand their preferences, needs and working habits;
• Proactively check in with members rather than waiting for problems to arise;
• Respond to questions, requests and concerns promptly and thoughtfully;
• Handle member issues and complaints calmly, taking ownership through to resolution.
• Gather formal and informal member feedback and share recurring insights with the wider Commune team;
• Help create a consistently high standard of hospitality across every member touchpoint;
• Support member retention by recognizing issues early and helping ensure
  members continue to see value in being part of Commune Work.

Day-to-Day Operations (30%)

Help ensure Commune Work is consistently ready, functional and welcoming throughout the day. You will:

• Support daily opening and closing procedures;
• Regularly walk the space and make sure work areas, lounges, kitchens, meeting rooms and phone booths are presented to Commune standards;
• Prepare and reset meeting rooms between bookings, including furniture, supplies and AV equipment;
• Monitor consumables and member amenities and flag or replenish items when necessary;
• Coordinate maintenance, repair, cleaning or facility issues with the relevant Rose Apple Square teams and follow through until they are resolved;
• Manage everyday member requests;
• Identify operational issues before they impact the member experience;
• Follow Commune operational checklists, standards and SOPs;
• Contribute ideas for improving how the coworking space operates and how members experience it.

Coworking Systems & Administration (15%)

• Make sure the systems behind the member experience are accurate, organized and reliable. You will:
• Use Spacebring, our coworking management platform, as part of the daily operation of the space.
• Maintain accurate member profiles, membership information, bookings and other relevant records.
• Support member access and troubleshoot straightforward access or account issues.
• Manage meeting room bookings and ensure spaces are prepared accordingly.
• Keep relevant member-facing information within Spacebring accurate andup to date.
• Support check-ins, visitor records and other operational administration.
• Use agreed communication channels to share relevant information and respond to member needs.
• Maintain simple trackers, checklists and records where required.
• Flag recurring system or process issues and help the team identify better ways of working.

Community Engagement & Events (20%)

• Help create opportunities for members to connect naturally and feel part of the Commune community. You will:
• Get to know members and identify opportunities to introduce people with shared interests, industries or needs;
• Encourage members to participate in the life of the community;
• Support the planning, communication and delivery of Commune Work community events and activities;
• Help prepare event spaces, welcome participants and support event execution when needed;
• Encourage members to contribute ideas, knowledge or activities of their own;
• Promote relevant Commune Gather events and activities to members;
• Capture member feedback and participation to help the team understand which activities create genuine value;
• Contribute ideas for simple community rituals and initiatives that strengthen connection within the space.

The objective is not to organize events for the sake of having a busy calendar. It is to create the right opportunities for members to meet, connect and feel that they belong at Commune Work.

Commune Work at Rose Apple Square Commune Work is a coworking space designed for people who want more from their working day than simply a desk and Wi-Fi. We bring together remote professionals, entrepreneurs, creatives, local businesses and growing teams in a thoughtfully designed workspace where people can focus, connect and feel genuinely looked after. Our approach is rooted in hospitality. We believe the member experience is shaped as much by the small details, how someone is welcomed, how quickly a problem is solved, whether a meeting room is ready when it should be, as it is by the space itself. That is where you come in. We are looking for a Member Experience Associate to help make Commune Work an exceptional place to work every day.
1. Commune Work — our coworking space
2. Commune Live — our coliving space
3. Commune Gather — our events and programs

This position is open to all nationalities, but preference will be given to Cambodian nationals .
3-5 years of professional experience in hospitality, coworking, hotels, customer service, community management, office management or another people-facing environment.
Experience working with customers, guests, members or clients in a serviceoriented environment.
Experience working with people from different cultures and backgrounds.
Experience supporting events or community activities is an advantage.
Hospitality & Member Experience
Strong customer-service and hospitality instincts, with the ability to anticipate needs and make people feel comfortable and looked after.
Good judgement when handling member concerns, complaints or difficult situations.
A strong eye for presentation, cleanliness and detail.
A proactive approach to identifying and solving problems.
Organization & Digital Skill Communication & Mindset
Strong written and verbal communication skills.
Reliable, accountable and comfortable taking ownership of tasks through to completion.
A genuine interest in hospitality, community and creating great experiences for people.
A team player who can also work effectively with minimal supervision.
Languages: Fluent spoken and written English (C1 level) and Khmer are required.

Location: Rose Apple Square, Siem Reap, Cambodia
Reports to: Commune Lead Consultant
Compensation: Competitive salary based on experience and ULS employment conditions.
Start Date: ASAP
Benefits: This position comes with international medical coverage and unlimited holiday/leave.
Please use the subject line: “community focused experiences”
Only shortlisted candidates will be contacted for interview.