• Proactively and reactively engage with customers across all channels, including phone, email, social media
• Respond to a wide range of customer inquiries regarding products, promotions, store policies, and online services promptly and professionally
• Develop engaging, brand-appropriate content for social media posts, email newsletters, and website banners to attract and drive traffic to our stores and online channels
• Conduct thorough pre-upload inspections of all marketing content (both created in-house and by suppliers) to ensure accuracy in pricing, spelling, grammar, and promotion dates
• Meticulously follow all brand guidelines for voice, tone, and visual identity. Double-check all content for consistency and detail before it is published
• Assist in managing the content calendar for all customer-facing communication channels (social media, email) to ensure a consistent and timely flow of information
• se performance insights to make data-informed suggestions for boosting reach and engagement on future posts and campaigns
• Any assign given tasks related to marketing upon business requirement

SPECIFIC DUTIES AND JOB FUNCTIONS Internal and External Interactions: Internal:

• Work with Marketing, Business I.T., Commercial, Legal.
• Work with Store Operations such as O2O Operation, Key Account, Customer Development and commercial.
• Thailand team O2O, and I.T. Support. External:
• Customers Functional Responsibilities: Title: On & Off Customer Service Location: Head Office Division: Marketing & Customer Development Department: Marketing & Customer Development

Reports To: Trade & Communication Manager Supervises Over: N/A Direct Reports: N/A Job Description (Continued)

• Content writing across channels
• Customer Support for across channels to focus customer satisfaction
• Track customer feedback complaints and turn into value access for customer survey

• Analytical skills: KPI monitoring
• Technical skills: Basic understanding of excel, work, ppt, internal systems for marketing
• Communication skills: Internal teams and external stakeholders
• Problem-solving: Quick actions on errors, complaints, and platform issues